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MEGAN K.

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Total Points
81

1 Review by MEGAN

  • CenturyLink

9/6/17

I used to have service with Time Warner but could not afford it so I contacted Century Link about a bundle they were sending in the mail. They offered me a bundle of Direct Tv and Century Link for $79 a month. I was told after the first billing cycle I would only pay Century Link for both services and would not pay both companies individually. I am now on the 7th month that I have been paying both companies which is also way more than what I said I could afford. I have called multiple times to find out why to only be given the run around! I was told in July that this would be completed by Aug 5th and I would receive a follow up call, it is not Sept 6th and NOTHING AGAIN! I called today only to have Century Link tell me they don't know why it hasn't been linked and got Direct Tv on the phone. Direct TV told me that if I paid the prior balance of $38 it would be linked, so I paid the $38. Direct TV called on 3 way and gets Century Link on the phone and they then say "we are putting in another request it will be another billing cycle". I was promised from the beginning that I would only pay both companies one month! It has taken 6 and now they tell me one more month that I have to pay Direct TV $130 dollars and also my Century Link Bill? That is lying and not fair! Some one needs to make this right! My last call was with Tasha from the Customer Care dept who refused to give me her employee number and also said there was not a manager available to speak with me at the time. Which I guess is why she refused to give me her employee number.

I want my two bills to be combined and I want it resolved ASAP. I do not want to pay Direct TV again what I have been paying them for the last 6 months. When I signed up for Century link in March I was promised it would take one billing cycle. When I signed up for Century link I did it bc they offered a bundle that was cost efficient for me! BC the two bills have not been linked I am paying almost double what I was quoted! Want Century Link to do what they were supposed to do 7 months ago and what they have since promised me they would do on numerous occasions.

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