Stephen M.

HORRIBLE! Switched from Comcast to Directv and had no choice but to add Centurylink as my provider for internet. I was to receive my modem within three days so I could hook up myself. The modem never came. Three weeks later... and with me calling Centurylink (without internet) my neighbor comes over to say he has three modems at his backdoor addressed to me but delivered to him. (Our house numbers are clearly visible) Rather than finding out why I don't have my modem, Centurylink obviously kept sending multiple modems and for some reason they were being delivered to the wrong address. (my correct address is on file). And why they would be delivered to a back door rather than the front door is a mystery I cannot understand. I go to hook up and it will not work. I am told a technician will show up between 8-5 on Tuesday. No one comes. I speak with a "manager" in Phoenix and he promises a technician will arrive at 1pm on Wednesday. Never shows. I have now been without internet for a month (I guarantee I will receive a bill) and I have called to cancel. I would rather pay more with Comcast than deal with these idiots. This has cost me at least $500 because my financial advisor who deposits money into my account every month had been trying to contact me about needing to change some investments and until I could contact her she was unable to deposit money into my account which means all of my bills that I paid out will be returned.
They need to understand this horrible customer service can affect someone's life in a dramatic way... and what has happened to customer service? Doing what you promise? NEVER will I reccomend this company. And there is nothing they can do... the damage is irreparable. If a manager of a company is that incompetent its no wonder all the other employees are as well. Please DO NOT give them your business. This is my first review ever because I felt compelled to write it since this is the worst company I have ever dealt with my entire life!