Edward B.

Their corporate model is overcharge the existing customers so we can bring in new customers at bargain rates. For example, I've been a customer for over 10 years and when I complained that I could get cheaper internet from another provider they agreed to reduce my internet bill to 49.99 for 1 year. Not 1 month later they raised the rate to 54.99. When i complained that they lied to me, they basicly said tough, we raise rates whenever we feel like it. No, we won't honor the lie we told you. Guess what Spectrum, I am now a that compeditors customer.

Let's face it, they refurbish junk yard parts. Sent me a rack they obviously pulled from a junker as the electrical connector was broken by the gorilla who took it off. Sent it back per their request. They never shipped the replacement until I called them to ask where it was. Sent them back my old rack and never received my core charge back. First they said they never received my old rack. I sent them UPS proof. Then they said there wasn't a core charge, I sent them the attached from their own listing. Then they changed the listing and tried to offer me a store credit instead of the promised refund! That didn't work because I had a copy of the original listing. Then they promised refund to credit card (see attached), never happened. Now they've promised "checks in the mail" - been 6 weeks, no check. Apparently, this is there standard practice.