Spectrum

On Friday, May 15th 2020, I was in my home minding my own business when I heard the doorbell. I went to the door, and saw a charter spectrum agent named Eric Proladocfer standing at the door. I answered the door to ask what he needed. He started to try to sell his products to me. In the middle of his spiel, he spat in the middle of my yard... that's right... he spat in the middle of my yard while a pandemic is running wild through the country. I got his information, and contacted the charter spectrum location on 5543 Grove Blvd, Hoover, AL *******.

At this time, I spoke to who was supposed to be Eric's manager, Chris Davis. I told Chris about what happened, and he said that he would talk to his manager about the incident (I thought he was the manager?) and get back to me no later than Monday (05/18/2020) afternoon. I never received a call from anyone. Now, I'm leaving this review. I guess this company doesn't care about their employees spitting on people's property. Even during a pandemic. Hopefully the kids in the neighborhood that play in my yard sometimes didn't step in it.

I received a credit card through the mail with a refund that came from Spectrum. I had to waste over 90 minutes of my time so far, to make 4 phone calls and write this review. I was attempting to reach a live person. I questioned their policy on how to avoid the $3.50 monthly charge on the card and I wanted to REGISTER MY OBJECTION TO THIS QUESTIONABLE PRACTICE. There may be a way to transfer these funds to your bank, but why would I ever give them my banking information to do so, placing me more at risk?

Of course, this is a program designed to make Spectrum money, otherwise they never would have initiated it and would have simply sent a check or put the refund toward my account, which I would have preferred. I have another credit card that I need to charge right now in order to receive my reward bonus, thus I do not want to use this Mastercard issued by Spectrum, North Lane, and Sunrise Banks for my purchases. However, the refund card from Spectrum has a specific amount of time in which it must be used, prior to charging you the $3.50 charge per month.

BAD IDEA. Spectrum likely paid a lot of money or made a deal with North Lane, Sunrise Banks, and Master Card (ALL PLAYERS IN THIS QUESTIONABLE DEAL) to set up this program, develop the program, pay for internet access to house my personal information, send the cards, pay for mailing, pay for customers to have to activate their card, and answer questions.

Therefore, you know they are counting on people losing cards, forgetting to use them, charging people $25 to obtain a replacement card with expedited service, or $6.95 with standard delivery, and charging monthly fees.

Additionally, 3 more companies, North Lane, Sunrise Banks, and Master Card TOOK my personal information, WITHOUT MY CONSENT. I KNOW that North Lane has my personal information online and it is most likely that the other 2 companies do as well. This places it at risk to be hacked by thieves. TERRIBLE IDEA. SHAME ON SPECTRUM. I will be complaining to *******@pinellas.gov.

WORTHLESS CUSTOMER SERVICE & CUSTOMER VALUE - as a customer of almost 3 years when I threatened to take my business elsewhere the response was "that is your choice" for their failure to do their job!

This company blows, Internet, cable, cell. What a useless company. I find it hard to believe these $#*!s get customers to pay them!

All I wanted was to remove the primary email and the chat service rep could not handle that. All they wanted do was argue with me.

They don't tell you on the day you install service that you have, a billing statement being cut the day its Installed. My first bill arrived to my home two weeks after installation already showed me as, having two payments and one being late (payment is due by 29th and final payment prior to shut off is the 8th). I received my bill 15th. When i called they told me it appears like this and its fine. I would have until the 8th of month to pay my bill for that month. When i called i informed them i couldn't make payment til 6th@ 9am. I was informed that this is fine as its prior to 8th. Today is the 5th and they turned my stuff off. This company is a total joke. I work as a contact center supervisor and no way would I tell a person one thing and do the opposite. They don't explain anything about the bill or explain why there is miscommunication from their end. All they do is apologize and tell you nothing can be done. You can't charge someone a service they haven't used yet. I am canceling services after my contract with them and going back to a, company that stands by their word and explains billing better with a person PRIOR to services being installed.

I moved to Ohio few months ago and my husband got us Spectrum for internet and cable. He went with the 89.99 deal. They messed up the days for installation my husband came in from Florida early to be here and they didn't show. They were oh sooo sorry and waved the install fee! We get a bill for over 300.00 a week or so later. We call they knew nothing of waving fees which we paid in end! Our bill is 179.00 a month when we ask where our 89.99 deal is we get BS runaround from the beyond RUDE customer service! They are Criminals THEY LIE TO GET YOU TO USE THERE SERVICE. I DO NOT BELIEVE THEY HAVE AN 89.99 Deal they LIE and say they do then you get a 179.00 monthly bill AND HAVE NOT GOT A STRAIGHT ANSWER FROM ANYONE THE 7 or so times we've called! Whoever is responsible for the scamming and false offers to the public should be BEHIND BARS THATS WHERE CRIMANALS BELONG! They should not be allowed to get away with this. Yes I will switch companies but doesn't make what they've done right. And I will bring an attorney into it if need be if my bill isn't alll waved As to where I owe them nothing! I had my issues with Comcast in past but NOTHING like this garbage with Spectrum. I wonder if can get a class action lawsuit started against this disgusting company! I would love to see the company fold. Would be sad for any decent workers there but would love the money hungry disgusting higher up to lose everything! Would love to send this to the ceo. But I am sure he's busy spending the money he cons outta people! Karma is a $#*!!