Stephanie r.

Great site! I used it to ensure the strangers in my house who I was renting room from was not dangerous

They don't tell you on the day you install service that you have, a billing statement being cut the day its Installed. My first bill arrived to my home two weeks after installation already showed me as, having two payments and one being late (payment is due by 29th and final payment prior to shut off is the 8th). I received my bill 15th. When i called they told me it appears like this and its fine. I would have until the 8th of month to pay my bill for that month. When i called i informed them i couldn't make payment til 6th@ 9am. I was informed that this is fine as its prior to 8th. Today is the 5th and they turned my stuff off. This company is a total joke. I work as a contact center supervisor and no way would I tell a person one thing and do the opposite. They don't explain anything about the bill or explain why there is miscommunication from their end. All they do is apologize and tell you nothing can be done. You can't charge someone a service they haven't used yet. I am canceling services after my contract with them and going back to a, company that stands by their word and explains billing better with a person PRIOR to services being installed.