GoDaddyReviews 517

Terrible experience with GoDaddy. Poor customer support, unhelpful service, and constant issues. Not recommended at all.

If I could give zero stars, I would. I've spent over two months trying to transfer two simple. co.za domains away from GoDaddy on behalf of a client, and I've never encountered such obstruction, incompetence, and outright refusal to cooperate in a basic process. After updating all domain contact fields (Registrant, Admin, Tech, and Billing) with the new contact email, GoDaddy failed to send this change to the ZACR (CO.ZA registry) — a critical step required before the domains can be released. I've confirmed directly with the registry that no contact update request was ever submitted, despite the information being visible in GoDaddy's own portal. So why isn't it being passed along? This isn't a one-off glitch. This is a pattern of deliberately stalling domain transfers, holding names hostage, and creating endless support loops where no one is accountable. And when you finally get through? You receive generic copy-paste replies or empty promises. Meanwhile, the clock is ticking, and our client's business is left in limbo. GoDaddy is not just unhelpful — they are actively damaging. If you value your time, sanity, or the functioning of your business, get your domains as far away from GoDaddy as possible. They are without question the worst domain company I've dealt with in over a decade. Avoid them like a plague.

This is a warning to any individual or business considering GoDaddy's "Managed" WordPress Hosting. My experience has been a catastrophic failure of their platform, their support system, and their customer service promises, resulting in my Australian legal services website being offline for seven days, causing significant financial and personal cost. Here is a factual timeline of the service collapse: The Initial Fault: My full 100+ page website was functioning perfectly on this exact GoDaddy hosting plan. On June 25th, 2025, a GoDaddy support agent performed a PHP version upgrade on my account. This single action, initiated by them, immediately broke the site and replaced my entire website with a faulty, one-page backup. Cascade of Platform Failures: In trying to resolve this, it became clear that GoDaddy's entire "Managed" platform is broken. Their user-facing backup system was proven to be defective and incomplete. The File Manager, sFTP permissions, and Cache Flush tools all returned errors, making a manual restoration impossible. A Deceptive and Ineffective Support Nightmare: I have now spent over 18 hours in live chats with GoDaddy support, being passed between numerous agents and supervisors. This doesn't include the 24 hours of my own time I have wasted attempting to troubleshoot this myself, following their bad advice. The process has been a Kafkaesque loop of: Being told to use the faulty backups that caused the problem. Having to repeatedly prove that my full site existed, using my own screenshots from their phpMyAdmin tool as evidence. Being falsely told the problem was a "content issue" on my end, despite their agent's action being the clear cause. Having my requests for escalation to someone with authority to fix the issue ignored for hours. Extortion and Incompetence: After finally reaching a supervisor who acknowledged a "snapshot restoration" was possible, I was told I had to pay a $149.99 fee to fix the damage their own agent had caused. To mitigate further business losses, I agreed to pay this fee under protest. After I paid, I was then told by another supervisor that the service couldn't be performed on an "active" account and that the only solution was for me to delete my own hosting plan. Unnecessary Migration Fee: This entire ordeal is compounded by the fact that weeks prior, GoDaddy support sold me a USD ~$300 migration service that was completely unnecessary, as my website was already hosted with them. Hollow Public Relations: After posting my initial reviews on Trustpilot and Product Review, a GoDaddy representative replied publicly asking for my details to "better understand my experience." I provided my customer number immediately as requested. It has now been a day, and I have been met with complete silence. This proves their public engagement is a hollow PR tactic, not a genuine attempt to resolve critical issues. Conclusion: GoDaddy's platform failed, their support system failed, and their management failed. They broke my website, were unable to fix it with their own tools, tried to charge me to resolve their mistake, and have now ignored my response to their public request for information. My business has been offline for seven days. I am now proceeding with a formal complaint to the Telecommunications Industry Ombudsman (TIO) in Australia to seek a full refund for all services, damages for my business losses, and compensation for my extensive time wasted. Avoid this company at all costs. Their infrastructure is unreliable and their support system is designed to frustrate you into giving up, not to provide solutions.

Our VPS was suspended without notice due to alleged phishing. After reinstatement, the server became unusable. We were told to upgrade (cost ~PKR 102,730) — it didn't help. Then asked to buy a space audit plan. Paid that too. Still down. Support keeps bouncing us from one team to another. Zero resolution. Case: SYSADMIN-*******. Terrible support. Avoid if you run anything critical. Feels like we were forced into buying add-ons without results.

Eric D (rude) and GoDaddy as a whole are the worst customer service and pricing on earth. They get you in the door for pennies sometimes not always and then charge you a trillion dollars afterwards. Exaggerated obviously but not really we're talking about real dollars overpriced. They keep you on the phone for half hour, hour, 2 hours etc., and never fulfill the promises they make. Your best bet is to Google domain name purchase, pricing, transfer, renewal, and you'll see many other companies beat them by a long shot. Bunch of losers sitting in there Mother's basement working a computer like lowlife's. Do yourself a favor and price around before you get suck it into a horrible locked in price. Then they say if you join a membership you get pricing cheaper for when you add it all up you getting ripped off you might as well go to another company to get a good price or a fair price.

Extremely Disappointed After 10+ Years with GoDaddy I've been a loyal GoDaddy customer for over a decade — with multiple domains, hosting packages, and various add-ons under my account. But sadly, after years of patience and repeated disappointment, I feel compelled to share my experience. The customer support is a nightmare. Every single chat session feels like pulling teeth — long waiting times just to get one-line replies, and most responses are vague or indirect. There's no sense of urgency, no genuine effort to help, and not even a simple apology for the delays or confusion. You'd expect a global company like GoDaddy to prioritize loyal customers — but that's far from reality. You get scripted, robotic responses, and you're often passed around without any resolution. Even basic requests feel like a battle. In today's competitive hosting and domain market, good support is everything — and GoDaddy has consistently failed to deliver. After investing so much money and time with them, it's honestly heartbreaking to be treated this way. If you're a business owner or developer looking for reliability, transparency, and real human support — I strongly suggest looking elsewhere.

Data taken hostage by Godaddy service without notice. Received an email Sunday 20:30pm, blocked Monday 9am. Not good for business. Apparently for ID verification. ID is provided in less than 10 minutes, then they go silent for three days now counting. No help from customer service, no help from privacy officer, no help from verification office. A total waste of time and reputation in front of clients. If they need data, they can request it upon account setup (there are trustworthy ID verification services) or kindly comply with their own timings. They even requested photos of credit cards via email, reeks of phishing. AVOID like the plague.

We've been customer since 2017, I keep calling for assistance since last week but it says my phone is not associated with their records, what the heck? And automated machine told me to wait for more than 30 minutes, every time i called, go daddy what kind of service you give now?

GoDaddy steals from customers via "theft by service." Every time you call into GD you will be upsold, it is commonplace. They won't solve the issue you called about but they will upsell you at every chance. "oh it's bc you need this services or that service...so after a while you agree to the additional services, in this case its their "Marketing Services" at $120/mo. However, when it comes time to perform the tasks they have been assigned they quote you 48hours turnaround time, but it takes 2 weeks before they perform any of these. Better yet when you call back in to ask for a credit or refund they drag you through hours (currently spent 1h 12m on before a first contact answered, then I got passed around to two departments and placed on additional hold for 33m more, before getting an excuse to try and get me to accept a callback...FYI, NEVER do this, I'm on my 4th phone call to get a manager to call me back, 7 days and still not call back. GoDaddy management will LIE and do not ever call you back. EVER! They just hope you will go away so they can bill you again next month for services they have not performed. Currently, my company is filing complaints with the Comptroller's office for "theft by services" due to this issue happening multiple times over the years. We finally had enough and will take a stand against this deceptive practice. This isn't the first time GD has done this to us so we are now pressing the issue. If you can go ANYWHERE else, or hire a local person to build your site and not hire one of GoDaddy's Phillipeans-based "marketing experts" it is HIGHLY recommended you do it.

I already knew GoDaddy's reputation wasn't great, but after spending over five days trying to update the nameservers on a domain, I've had enough. I was passed around to four different chat technicians, none of whom were able to offer any meaningful help. Their only solution was 'wait 24 hours, and it will work'—which of course, didn't solve anything. The customer support is nonexistent, and the support team seems completely ineffective. Any other host would have fixed this issue in 2 minutes on chat. I highly recommend staying away from GoDaddy.

AI...I am not sure of the help of AI in the future business. All I am asking them to change the language in my workspace and incoming emails from godaddy. It takes forever. I have been typing in front of the pc for 2 hours and not yet any solution. Incredible. Live person would always a better help. I am very dissapointed with the service expert.

For example, spent 90 minutes with a Tier 1 suuport person who then needed to raise me to a "dedicated team" to resolve. The simple issue was a SOA entry in the domain name service record that had an EXPIRE time that was outside the 2-4 week recommended value. After all that, the "dedicated team" member said that I had to buy the premium domain name service to be able to edit that value! Unbelievable rip off. They specify their server and an out-of-spec EXPIRE time and I need to pay them more? Bug off. I'm gone at next renewal.

Contacted GoDaddy's customer support multiple times over the past three years to request a resolution, with no success - unacceptable customer service, unauthorized account manipulations, and unresolved issues that have caused me significant financial losses, stress for MANY years now
1 - I initially contacted GoDaddy's customer support for assistance, but instead of resolving my concerns, they manipulated my account and subscriptions without my consent. This led to recurring changes and unauthorized charges.

2. Continuous Billing reminder and Stress:
- Despite my repeated efforts to address these issues with GoDaddy over the past three years, the company has failed to provide any resolution. Instead, I have been subjected to constant reminders of billing and additional charges, adding to my stress and dissatisfaction.

3. Wasted Effort and money Loss in my account with GODADDY
- The situation has completely derailed my efforts to establish my website and build my startup. All the time, effort, and money I invested have been wasted, leaving me disheartened and without the foundation I worked hard to create.

- This prolonged ordeal has caused me significant emotional distress and has negatively impacted my health. I have lost all trust in GoDaddy's customer support team due to their mishandling of my concerns and their failure to resolve the situation.

I have Request for Refund and Compensation: NO SOLUTION but NONSTOP email of bills and reminders to renew. JOKER!

Hoping for FTC Assistance
To hold GoDaddy accountable for their actions and ensure that they:
1. Provide a full refund for all charges incurred since the start of my account.
2. Compensate me for the significant losses and emotional distress they have caused.
3. Take steps to prevent such issues from occurring to other customers in the future.

Terrible, rude customer"service". Never could get the website to function properly; couldn't get the payments section to appear.
Took one payment at an art show. They held it 35 days. Would not release the funds. Ended up refunding the customer in full. Cost me $750 plus cost of website.
You have been warned. Find another service.

Rozumím, zde je překlad do angličtiny:

UNPROFESSIONAL COMPANY THAT ABUSES ITS POSITION

Recommendation: WE RECOMMEND AVOIDING THIS COMPANY! THEIR UNPROFESSIONAL APPROACH AND POOR AUTOMATED PROCESSES AND SYSTEM SETTINGS JEOPARDIZE ANY PROJECT OF THEIR CUSTOMERS.

Our Experience: WE HAVE BEEN CLIENTS OF GODADDY SINCE AUGUST 2024. WE PURCHASED 8 DOMAINS AND HOSTING. WITHOUT ANY NOTICE, THEY BLOCKED OUR ACCOUNT AND TRANSFERRED THE DOMAINS TO THEMSELVES. DESPITE PROVIDING ALL THE REQUIRED DOCUMENTS, OUR ACCOUNT REMAINS BLOCKED AND THE DOMAINS ARE IN A BLOCKED STATUS. THE SITUATION REMAINS UNRESOLVED.

Legal Action: WE HAVE TAKEN LEGAL STEPS AND CONTACTED THE ICANN GLOBAL SUPPORT CENTER. THIS NEGATIVE SITUATION HAS CAUSED US SIGNIFICANT PROBLEMS AND DELAYS IN OUR BUSINESS ACTIVITIES. WE RECOMMEND AVOIDING THIS COMPANY. NEVER, EVER ORDER ANYTHING FROM THIS COMPANY.

Conclusion: THIS IS NOT HOW A GLOBAL BUSINESS SHOULD BEHAVE!

On hold for hours, literally, they failed to change; customers have to wait 5 days before event to book, unchangeable apparently. The real experts are not allowed to talk to you unless you pay another £100 per month. Absoloute nightmare company, I guess they are lying about their own 'reviews' on trust pilot and the like but if you read reddit or similar you will see how bad they really are.

Been on the phone all afternoon and texting with four different people about my site not responding, minutes to load a page, server not responding errors. No one could resolve the issue. Every customer service rep ended up leaving chat or disconnecting when they could not figure out a way to fix the problem. I have started the process of leaving them for another hosting company. This was the worst customer service experience ever.

Do not *******@GoDaddy with your domain purchases! They locked me out of my account and removed my registered domain just 4 days after purchase. After a week of relentless follow-ups, they simply told me my account isn't eligible for reinstatement. It feels like they might be reselling domains at higher prices? Extremely disappointed with this shady business practice! #GoDaddyScam #TerribleService #DomainTheft

Do not under any circumstances sign up with godaddy.com. They lied to me, and would not refund my money. Their web builders are not trained, they do not listen, and they do not build websites that anybody would want to publish. I was lied to, told that I could pay $1200 in advance for 10 years and I could build my own website. When I called them and said I don't know how to build my own website, they said you do not have access to build your own website, you were lied to. We will not refund your money, but we will build you a magnificent website that you can be proud of. After working with them for six months, I could not get them to build a website that I would publish under my name, because it was so amateurish. Their builders do not listen, or understand. I had actually built a website that I asked them to copy but make better for my $1200. They did not. When I asked Go Daddy to refund my money, they said you need to ask for a refund within 30 days, even though they did not tell me this was the case. Do not under any circumstances sign up with them. They are dishonest, and sell you products you don't need, and then refuse to refund when they don't give you the products and the service that you paid for.

I have had an account with them since 2018. $160,000 in transactions with my small business as its been growing. They say they are all about helping businesses grow. But my first big client, big down-payment they shut my entire payment account down OVERNIGHT and still charged me processing fees *$1100. THE BEST PART is its "their policy'' not to answer why. They won't tell you. I lost a $70k account overnight. I spent hours on the phone and kept hearing "we can't tell you why. It's just closed". BE WARNED that you're your clients money are NOT SAFE and they won't explain why. Really horrible experience and I will be taking both my businesses and as many colleagues with me as I can.