Scottsdale, AZ 85260, US
Tel: (480) 505-8877
Amazing experience using their services for the first time.
5 stars FOR SURE!
Here is my story.
At GoDaddy, my Domains have always renewed at around £10-£15 per year. Always been the case since 2004. Suddenly, from April 2019 they've been charging me £45.70 to renew! No warning just took the money, GoDaddy absolutely cannot be trusted and am now in the process of moving 200 domains to their competitors.
It's disgusting business practice and I wasted a lot of my time (6 phone calls) trying to figure out how they are getting away with scamming people well over double the renewal cost. The "service" they added was "Ultimate Domain Protection and Security" (£26.38), i did NOT consent to useless service. They said down the phone they sent me an email to add this service. REALLY? There was no such email. If they did it doesn't matter as it obviously wasn't clear enough, i have 200 domains, don't think I would have missed it
So to make this clear, they opted me in to a service I didn't want. A service which would have added over £5000 per year in charges! It makes my blood boil, and I'm so angry writing this. Luckily, I noticed this scam fairly early when looking at my bank statements, so I lost out on around £200. I guess I got of lightly considering. Of course, they are refusing to refund me any charges more than 28 days old. It doesn't matter to them that I DIDN'T PURCHASE THIS PRODUCT IN THE FIRST PLACE! Would a legit business just charge the customer for the service they didn't order?
My case is NOT unique, like I said I have 5 GoDaddy accounts, same thing happened to all of them since April 2019.
This is a money-making scheme for GoDaddy, very likely created to cover their losses since their domain privacy service become void with GDPR.
GoDaddy are treading a very fine line, no in fact they've crossed the line. I have no doubt what they are doing here is completely illegal, and sooner or later it will catch up to them. I wish them every failure moving forward. My advice do not use GoDaddy for any reason.
Terrible business model!
They charged me an "auto-renewal", and since I wasn't expecting it, I didn't check my business credit card account. I found out when I got the late fee notification by mail from the credit card company.
At times like this, that amazon AWS charges cents for hosting ... this guys at GoDaddy auto-charged me over $600 dollars for "shared hosting" (your site in the same server along with hundred others competing for resources)
Called customer service. They just made me laugh:
- they couldn't refund me because 30 days had passed. Of course! I didn't know they had charged me.
- the rep: named Landon (didn't want to provide last name) literally said: since you already (forcibly) paid for it, you might as well use it.
Just save yourself some headache. Stay away from this clown business.
As you can see from the reviews below, my experience is not a one off.
GoDaddy are now hosting spammers that use different email domains and accounts to constantly spam you.
They are 110% all about the dollar, they couldn't give a damn about the customer. We signed up for a 2 year hosting package ($2800), after 12 months of the worst service, we decided to move to another host Vultr (fantastic to deal with), I had to jump through a lot of hoops to seek a refund of the unpaid hosting, they tried very hard to give me an instore credit, i told them i was leaving and what use was in store credit, i didn't give up and finally got a portion approved for refund ($436) that was in May 2019, now when i chase this, i get told to ask my bank to trace it - bit hard to trace something that hasn't actually been deposited or attempted to be deposited - they haven't given me my refund.
Please go anywhere but Go Daddy for hosting or websites, they are unscrupulous and have their staff so well trained to constantly try to upgrade you - its only a matter of time before they are forced to pull out of australia, as more and more people are reporting them to the ACCC
It has easy payment plans and no commission
although I think they should put a chance to acquire it for free
Wow, was I wrong!!! My experience was AWFUL with Godaddy!! They sell you on the idea that they are going write copy for you, listen to your needs, and the result will be a wonderful, one-of-a-kind end-product,. NOT... I had to write every word on their Word.doc template. provide them with every detail (copy, images, layout, etc.), and then verbally review said document with my dedicated design team leader. He then forwards on the details to another group (within the design department). I had to wait 7 - 14 business days (7 day turnaround for revision, 14 day for initial development).
The 1st proof I received, it looked so amaturish, something that you would expect to see from 1980's Front Page. The designer seemed to disregard my provided content, photos and design elements. Three revisions later. the reults have not gotten any better.
I then I began asking for a refund. They don't like to hear those words... That is when the customer service gets Nasty! I asked to be transferred to a manager, and several agents, simply told me, "NO, I will not transfer you." After weeks of fighting and calling and complaining, I got a manager to phone me back, and he too, told me "No" to a refund. I disputed the charge with my credit card company. And because GoDaddy has not refused to continue to design my site, it was the credit card company's decision that GoDaddy is honoring their terms and conditions. GoDaddy's terms and conditions states nothing about what it is going to do for the Customer, and in what timeframe. I lossed the dispute.
I then went back to Godaddy, and continued with the design process. 7 months later, my site is published, and they are done with my site. Currently, I still have Latin text on it from the original website template. I am now in search of a designer fix this mess.
Whatever you do, learn from my mistake. Do Not waste your hard-earned money, and have GoDaddy build your website. I cannot give GoDaddy less than 1 star. If I could, I would give them -$2,756.00 stars!!!
Customer Questions & Answers
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Please do not ever use this company. They are THE WORST and will automatically sign you up for nonsensical and outdated services that do not even work. You cannot complain. Their contact pages are a deliberate maze. They will not speak to you. They lost $10million last year and are now just stealing. They must die.
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