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Cynthia K.

5
Level 5 Contributor

Contributor Level

Total Points
5,950

About Me

English, singer, musician, actress, designer, crafter

How I Can Help

lots of life experience, intelligent, fair, and honest, and attentive to detail

Interests

music, have done most crafts, enjoy films (mostly older ones from the 1940s and 1950s)

46 Reviews by Cynthia

  • Walmart

8/17/21

I have had an enormous, time-consuming hassle with walmart for the past 3 days trying to return a pair of shoes that I received that day, tried on, found that they didn't fit right, and wanted to return immediately.

It says on the walmart website that returns are by usps and fedex. I clicked on the 'return by mail', expecting to receive a usps return label because fedex is not 'mail'. I received a fedex return label instead that wasn't even in a printable form. I didn't know that until later, though.

I then wasted what seemed like forever on live chat with someone called Fatima who was about as slow as a snail with probably about the same comprehension of English. All I wanted was a usps return label, but she refused to send me one. She was supposed to arrange for fedex to come on Monday but nobody came and the parcel is still sitting here.

I tried to send an email to walmart next. In the past that worked better than live chat and didn't take any more time than sending an email to anyone else. Not now, though. Now they have intermingled chat, phone, and email all together in the chat. I had to make 2 attempts to send an email because the first one was aborted by the live chat butting in. I didn't know that, though, until I got an email asking how someone on live chat did.

I went back and tried to send another email. They don't send the message you write, though, so the person who replies to the email doesn't know what you want. Very helpful. I had to write back to someone who was obviously in India and explain what it was that I wanted. I got an email back from someone else in India who had no comprehension of English and sent me an irrelevant reply that showed that they hadn't even read my previous email. This has turned into another amazon, with the same crap customer service, also in India. I wrote back and said they hadn't even read my email to send me such an irrelevant reply. A while later I got an email saying they had initiated a refund. We'll see.

I have now received an email telling me that the return labels are auto-generated. I wrote back and told them again that fedex is not 'mail', usps is mail, and clicking on 'return by mail' should generate a usps label being sent, not a fedex one. I have told them several times that usps comes to my house every day and fedex doesn't. Being in India, they are clueless. They obviously don't have usps there, I don't know about fedex.

The shoes on walmart.com are cheaper than elsewhere for what are supposed to be the same shoes. I had been planning to try some others because I can't get out right now to try any on, but after this hassle I don't think so. I can't face this happening again.

  • Amazon Seller Central

2/1/21

I have been a seller on amazon in the handmade section for over 5 years, almost 5 1/2. I haven't personally been as badly treated by amazon as others, but I can verify that there is no seller support there. It is in name only, with copy and paste replies that don't address the issues. Different people give you different, conflicting answers as well. It has taken until very recently to actually find out how to use key words from the horse's mouth, so to speak. They don't even appear to read the case you have opened most of the time, and certainly don't comprehend it, and nothing that amazon breaks that had been working before is ever fixed, despite many complaints from sellers. I gave up long ago on trying to get anything fixed or resolved. Amazon have made it increasingly difficult to communicate with them as well.

Another thing is that it's as though amazon staff want to look busy so they mess with the product listings. For example, there used to be an ample sized area to write the title of your product so you could see and access the whole thing easily. Some idiot several years ago decided to change this to a tiny slot that has to be accessed by scrolling from side to side to read and make any necessary corrections, which greatly increased the amount of time this takes. No amount of complaints would make them change this back.

I personally had, with no notification or reason whatsoever, some of my listings marked 'incomplete' after they'd been listed for awhile. They were complete and nothing was wrong with them, but this meant that they disappeared from amazon and were stuck in a sort of limbo. I had hundreds of listings on amazon and didn't go back to look at earlier ones without reason, so this meant that this had happened years before I found out. I have no doubt that one of their robots did this.

It has taken amazon almost 6 years to decide to add bullet points to handmade listings. In my listings, I wrote my descriptions on different lines to try to make them as close to bullet points as possible, but their system ran all of my words together. I don't plan to go back and rewrite all of my hundreds of listings. In fact, I am for all intents and purposes through with amazon. I set out to close my account last year, but I couldn't just click on close account. There was so much I had to do first that I just left it until I have the will and energy to do all of that. I reckon that if someone wants to buy something that is already there, fine, but I haven't been adding anything else for some time and don't plan to. They have been waiving the monthly professional selling fee for handmade sellers indefinitely, but I still have to pay 15% fees when I sell something. I think they would lose their handmade section, or most of it, overnight if they charged the monthly fee as well. I haven"t found amazon a good place to sell handmade items and wouldn't recommend it. However, I have not experienced any scammer buyers of my handmade items. It's the sellers that have been the scammers, or attempted scammers. I didn't let them get away with it.

When you make a sale, amazon send an email, usually, including a thank you for selling on amazon. However, I have never felt in the least bit valued by amazon as a seller during the entire time I have been there. Giving a seller a lip service thank you and the rest of the time acting like the sellers don't matter doesn't cut it. What really made me want to leave for good was their latest dictatorial move of, without the sellers' permission, publishing sellers' names and addresses, including personal, what should be private, ones on amazon for all and sundry to see, not just someone who has bought something from the seller. Having been tantamount to and worse than stalked, I don't appreciate amazon making that easy. Amazon are dictators, there is never any discussion, if you don't like it, leave or put up with it.

  • Chewy

9/21/20

If it weren't for the pharmacy, I would probably give chewy 4 or even 5 stars, but I have had some bad problems with their pharmacy on more than one occasion - long delays and what seems like some sort of breakdown of communication between the rest of chewy and the pharmacy. The pharmacy is so bad that it brought the rating right down.

My most recent problem with them was ordering some eye ointment for my dog's eye area skin infection.It was a bit more than half as much as it cost at the vet's, and the tube I had was almost empty. I ordered it on 29 August and didn't receive it uǹtil 17 September. In between, I followed up with them 3 times, and all that was ever done was to tell me they'd get the pharmacy to send another fax to the vet, except for that in the beginning they hadn't even done anything at all before I contacted them because they said they didn't have a fax number. There was nothing stopping them getting a fax number or ringing them up. I got the fax number for them, but still nothing happened. They claimed they sent faxes and never heard back. During that time, I was also in touch with the vet who said she never got any faxes. Finally, a lady in the vet's office rang chewy and gave them all the information they needed so hopefully this won't happen again.

In the meantime, I ran out of the eye ointment. Fortunately, my dog's eye was a lot better by then, otherwise they would have just left him to suffer all of that time. They kept leading me to believe that it would be taken care of within another day or two every time I talked to them, stringing me along all of that time thinking that getting the ointment was imminent when it wasn't.

  • Britbox

7/14/20

This is about britbox.com. There is a britbox.co.uk that looks far superior as far as programming, with so many different things, also including channels 4 and 5, and with a 30-day free trial. The programming also looks like it includes a lot more recent things, but I didn't look at it extensively. It just looks a lot more professional and better presented than. Com, as I would expect from my fellow Brits. The cheeseparing cheapskates at. Com who only give a 7-day trial are the ones I'm talking about, and I think the. co.uk and. Com are run by different people, but I'm not entirely sure. I think I'll send a message to the. co.uk and see. If they are different, I'm more likely to get a reply. I already got an auto-reply from. co.uk, unlike the no response at all from. Com. In the time it took to listen to a few songs, I have received a reply from. co.uk telling me that they are 2 separate companies run by different people, that. Com is their sister company in the US and Canada.

I sent an email with some questions about this service well over 3 months ago, back in April, I didn't realise it was that long ago until I was looking at my emails, and never got a reply, not even an auto-reply. If the questions had been answered on their website, I wouldn't have had to write. One thing they did say in their information was what amounts to even if you were to start your subscription at one minute before midnight, that one minute would count as a whole day. They don't go by a specific clock time to make it more fair so you get your full subscription, cheapskates all round.

I did a free 7-day trial through amazon, which worked fine, but they only have a monthly, not an annual, subscription. If I decide to pay for britbox, due to the lack of customer service and the many bad reviews here, I will continue through amazon. At least I know it works there and that there is someone to complain to, if necessary, that will respond.

Without more information, on the surface, I would much prefer. co.uk and would get that one if I could be sure their app wouldn't block my vpn. I may do the free trial and see what happens.

  • Netflix

7/13/20

I was a subscriber for several years several years ago and cancelled because after a while I wasn't watching it at all. Whenever I searched for anything they never had it. They were so disorganised, nothing in alphabetical order, pictures with the names of films or shows on them that I usually couldn't even see or read, it was a real struggle, many shows/films under the wrong categories, and not a lot to my taste anyway, not that I could find anyhow. I requested on more than one occasion that they add an alphabetical list somewhere of everything that was on currently and was told that was a great idea, but of course they never did anything about it. I ultimately cancelled and that was my main reason - I couldn't find anything and wasn't even watching it any more.

Three things I really hate about the actual viewing of netflix are that if you want to watch the credits, or sometimes even want to see the end of something before the credits, you've got to have the remote control handy and rush to click on watch credits before they cut it off, that the next episode plays after cutting off the beginning and you've got to rewind, and that they pause the show/film midstream to ask if you want to continue watching. I really think these things should be the other way round. They should play everything from beginning to end, not stop and ask if you're still watching, and give people the option to skip the credits if that's what they want to do. It's not their place to worry about customers' use of data. I've got enough to play it 24/7, and I'm sure I'm not alone.

I just decided to do what was supposed to be a 30 day free trial to see if anything had changed for the better, but no, and to top it off they cut off my trial abruptly and early and when I asked why, they said it was to prevent fraud because they (probably a robot rather than a person) had decided that there was unusual activity on my account, so they suddenly cancelled it. I told them it was no different to my activity when I was a subscriber in the past. On top of that, the free trial was an upgrade to the premium version, which meant I should have been able to have a lot more activity than I actually did if there were other people also watching it. They said if I wanted to join I'd have to use a different method of payment, and I didn't do anything to warrant this treatment, it was their doing, and I only have one method of payment. If I did join, which I don't plan to, what's to stop this sudden cancelling of my account again and again if their technology decides to do so? All the netflix person had to offer was a refund of my last month's subscription (which didn't apply this time) and to tell me I'd have to use a different method of payment. Their support is worse than it used to be. At least they used to be more friendly and pay more attention to what was said to them, even if they didn't do anything about it.

UPS
  • UPS

6/23/20

Every time I order anything online and see that is being sent by ups I cringe. I have lost count of the number of times I have complained about the way they throw things over my unlocked front gate onto my cement driveway with no regard for their fragility and lie about delivering them to my front door. This has been an ongoing problem for years. I only ever have damaged items when they come by ups. One item arrived recently with dirty shoe prints all over it, and another one and its contents was badly bent, and that packaging, a white extra rigid mailer, is something that you'd have to really work at to damage it the way this one was damaged. The last 2 deliveries were delayed for bogus (delayed due to natural disaster or severe weather conditions, neither of which was true where I am, and it said out for delivery that day, so it was already in the area) or no reasons, and I am still waiting for that second delivery to arrive. Two of the items were surepost, which would have arrived the next day by usps if ups hadn't said they would be in the area and deliver them a day early and then didn't deliver them at all. The service gets worse and worse. A few months ago they started throwing things over my driveway gate again. More often it has been the unlocked gate. I put a sign up on that gate directing the UPS driver to my smaller unlocked gate, and that worked for a little while, but then it was back to the usual again. Except on rare occasions they don't deliver anything here until at least the evening, it has always been that way for years, and as it gets later and later they don't deliver anything at all. The drivers are so stupid and lacking in initiative that they see my driveway gate has a lock on it, and in spite of the number of times I have told them that my other gate is unlocked and have always had it on record to deliver items to my front door, they continue to assume, without even checking, that my unlocked gate is locked. Sometimes my complaints have been completely ignored, sometimes I have had a phone message saying they would talk to the relevant depot or driver, and occasionally things temporarily improve, but they always go back to such terrible service in no time. Their quoted delivery times are pure fiction and are never adhered to. I don't know why they continuously quote delivery times when they have no intention of delivering anything then. When they have a follow my delivery map, they are often close to my house early in the day but then drive farther away and around in circles all day. I don't know why anybody even uses this awful company.

When it has come to picking items up, it's the same story. They have not come through my unlocked gate but have stuck 'sorry we missed you' stickers to my gate, my mailbox, or put them inside my mailbox, having made absolutely no attempt to come to my door. This has happened many, many times. I once had a faulty computer to return and waited in all day every day for 2 weeks for them to come and pick it up, with complaints in between and assurances the computer would be collected. In the end I had to drive way out of my way to a ups store, otherwise I think it would still be sitting here now.

  • Blue Sky Vitamin

3/23/20

After my horrible experience with Lucky Vitamin, I was afraid to try another company I hadn't heard of, but I looked to see what reviews I could find, and Blue Sky Vitamin had a good rating so I tried them.

I've only ordered from them once so far, very recently, and I can only speak about the supplements I bought because I didn't look at others, but they were much cheaper than I have been able to find elsewhere, including from their manufacturer, who charges full price. I think the website is run by a chiropractor or some other alternative health practitioner. I had to wait for several days longer than I'd expected, but that was okay. I got what I ordered and it was packed well so there were no breakages of glass bottles. If you get on their email list, I think they send a discount code once a month to save extra money for a few days, and I did that on my order, so my order cost even less. If I continue to take these supplements and they continue to keep their prices down, I will continue to buy from them.

  • Lucky Vitamin

12/8/19
• Updated review

Several months ago I had such a horrendous experience with this company that I cancelled everything to do with them and got email confirmation. A few days ago, when I almost forgot they existed, I got an email about an upcoming auto-shipment. I immediately emailed them back and told them there was no such auto-shipment and that everything had been cancelled several months ago. There was no reply from them.

It's practically the middle of the night for me, but I've been awake, so I checked my emails, and about half an hour ago I got an email alert from my bank that these crooks were trying to charge me $576.70. I immediately rang the bank to dispute this charge, and I also sent another message to this horrible company that there was no such auto-shipment and that I was disputing their fraudulent charge with my bank.

This is even further reason to stay well away from these people. I can't believe their nerve.

Worst experience I've ever had buying supplements or ANYTHING ONLINE
6/12/19
• Previous review

They should call themselves Unlucky Vitamin, because that's what you are if you order anything from them. I needed, and still do, a certain supplement for a debilitating illness I've got that my naturopath recommended I go back to taking. This is not a supplement that you can go into any health food shop and buy. I have always had to order it online, and only certain websites sell it. I was looking for a new supplier for it because the price has gone up anyway but the companies I had bought it from in the past had started charging sales tax even though they're not in the state where I've been living. They said there was one bottle in stock that would be shipped within 24 hours and the others were back ordered and would take 2 or 3 days. They offered a quantity discount, the more you bought the lower the price would be, so I ordered 18 bottles along with 2 bottles of something else they said was in stock. I'd also signed up for autoship because that was supposed to give me a further discount, only 5%, but better than nothing, and I will probably have to cancel that later. I am pretty desperate for the one supplement and could have bought a bottle from elsewhere for a higher price but which I would have got by now because the other company sends smaller orders overnight for no extra charge if I would have known that they weren't really going to ship the bottle in stock when they said they would. Up until now, I've been used to dealing with supplement companies who are reliable and with whom I know where I stand, and one of my mistakes was thinking that Lucky Vitamin would operate in the same way.

Lucky Vitamin have terrible communication when it comes to actual orders, and even their marketing emails are delayed, but they have come, several of the marketing ones I'm talking about. This was on Monday, it's Wednesday now and they still haven't even shipped the supplement I really need, and all I have ever got are auto emails to my messages to them asking about the order. I got a general auto email saying that most back ordered items actually usually take up to 7 days, not 2 - 3. If I wasn't suffering so badly, normally I wouldn't be so upset so soon, but it very much seems like these people are nothing better than liars who don't keep their promises and don't care about their customers. I tried live chat this morning and all I got was a bot that kept me waiting for over 20 minutes whilst I was on the phone to the bank, before I gave up, saying the right person would come on, trying to query why there were 2 pending charges from my bank that more than doubled the cost of the order up to almost $1,000. This was the only message I then sent them that I even have got a reply to, and no apology, either, not that an apology would be enough. Also, when you send a message, an auto email comes that says it can take 72 hours, 3 days, to get a reply from them.

I don't think it is too much to ask to do what you promise as a company nor to keep the customer informed about what is going on with their order. Now, it's too late to order from somebody else today, the earliest I could get the supplement from somebody else now would be Friday, and due to the poor communication from Lucky Vitamin, I might pay all that extra money to buy one elsewhere and then they all might arrive on the same day.

What upsets me the most is the lies and the lack of communication, leaving me wondering and everything up in the air. It almost seems like there is nobody really running this business.

I have never before now bought supplements from a company that was so inefficient and lacking in communication. I would recommend anybody else to keep looking and avoid this company. I wish I had done.

Update - It's now several hours since I wrote this, and I just now got an email from LV saying I had unread messages. It was the so-called live chat. Somebody called Shawn was saying 'It's been a while since I've heard from you,' and went on to say he was going to disconnect. You must be joking. He was never on live chat that entire time when I was.

And I still have yet to get any replies about what is going on with my actual order. Run from these people. It just gets worse and worse. Unprofessional in the extreme.

Update - 19 June - apart from that one message I got, none of my other messages have ever been answered. I did receive one bottle of the item I ordered 18 of on Saturday, the day after I'd received a bottle from another supplier that came overnight, but to date none of those others have been sent to me, despite their claim of it taking 2 - 3 days for out of stock items to be shipped, and all I've got from them since have been marketing emails.

I have just checked their website, and it now says that product is still back ordered but now there is no ship date. When I ordered, it said 2- 3 days. I have sent an email telling them I want to cancel the 17 remaining bottles and that I will be disputing charges with the bank if necessary. I sent it to their email address, not through their website, which now says I have no account there, and I've got an automated reply back acknowledging receipt so they can't say they never received my email.

For a change, I received a reply within a few minutes cancelling my order with an apology, although I'm not sure how sincere it was. They were probably relieved because I don't think they can come up with the product. Now I have to work out how much I should have been charged for the 3 items I did receive, and I hope I don't have to dispute it with the bank. Even though it costs more, I suppose I'll have to stick with the reliable companies like iherb and pureformulas unless I can find somebody else. This has been a horrible experience, and I just want to put it behind me and forget they ever existed.

  • Usmobile

10/28/19

I just got a new mobile phone so I could forever change from tracfone, which is the worst mobile phone 'service' ever, but keep the tracfone minutes on my old phone that barely works with tracfone until the end service date. I got a sim card from us mobile because I almost never use a phone but I need some data and to have the phone for emergencies, and you can pick and choose what you want. I was told by vonage that I could use my vonage phone app with this phone. I've been all afternoon trying to get the basics sorted, one of which was supposed to take 2 minutes. That's a laugh.

Anyway, I got to the point of building the plan with us mobile. I clicked on the smallest amount of data, 100mb, which said $2, and at the bottom it said taxes and fees on that would be $2.98, so it would actually cost $4.98 for 100mb of data. I know mobile phone companies charge taxes and fees, but this company doesn't tell you that they're going to charge you more than the item costs in taxes and fees. How can that even be right or legal? By the time you're done you might as well go to a company with a high monthly bill because that's what this could be anyway, depending on what you want, and maybe the other company will roll the mins, data, or whatever over to the next month. This one won't. It's deceptive to make the customer think they're going to have a low mobile phone bill, not tell them what the taxes and fees will be, and then when they're activating the phone give them a nasty surprise. I'm in limbo with activating rhe phone now because I'm deciding what to do.

  • SurfEasy

10/18/18

I first got this vpn as a usb several years ago. At first it worked okay, and I was able to access the websites in my own country that I can't get from where I'm living at the moment. However, after a while, and I can't remember how long it was, problems started to occur with being blocked by those websites, with surfeasy unable to fix those problems but saying they were looking for a fix, but that they had higher priority (to them) things to fix than what I wanted to use. This went on for so long (many months) that I gave up on them and bought another vpn service, hotspot shield. Don't get that one, see my review of them to find out what my horrendous experiences with them have been. Then, surfeasy decided to discontinue their usb and sent me an email telling me I could have their download version of their vpn for 55 years, as someone who has had the usb. I think that was last year. At first I didn't do anything about it because I was using hotspot shield, but when I couldn't use hotspot shield and it was stuck in a limbo between being installed and uninstalled in my computer (and still is and may be forever), I downloaded the surfeasy download version. At first I could use that successfully, but a few months ago there was a fault that occurred, not just for me but a general fault, and it says that there is a hotspot detected, but there isn't one, and the vpn is inaccessible. Before this got to be a constant thing for me, I had this message when I would first attempt to connect, but it would go away and I could use the vpn. After a few times of this, however, it became a constant fault. The last few times I have contacted their support to ask if they have found a fix for it, because in the past they have said they would notify me when other things were fixed and didn't, I have just been ignored with no reply at all. I don't remember if I've even got an automated reply from them. They have had a history during the time I've used their vpn of having the websites I have used detecting them and saying they can tell that I'm using a proxy or vpn and not allowing me access. Don't even bother with these people. Just a few days ago, after doing a bit of research on other vpns, I signed up for Nordvpn because it was considered in general to be one of the best. So far I haven't used it very much, but it has been fine. It's too early to rate it, but it was easy to instal and use. My only issue with it so far is trying to find a way to instal it on my old vista computer because it is a lot more complicated than windows 7 and more recent ones. I think the support people will help, as they've asked me more questions that I haven't yet replied to them about.

  • Hotspot Shield Elite

2/24/18

I have had the paid Elite version of Hotspot Shield, a virtual private network, since the beginning of August 2016. I loved it at first because I could have access to websites around the world that I otherwise wouldn't have had access to, not being in the various countries at the time where residence was required to use those websites. I first paid for one year, and I can't remember if there were any problems back then, but if there were any, they were solved. If there had been any big ones, I would never have paid for any more membership.
Since paying for what they call unlimited, which is supposed to be for your lifetime, I have had nothing but problems for most of that time, starting, I think, a couple of months after I'd paid. The worst problem of all has been going on almost this entire year, 2018, and the support people haven't got a clue how to fix it. I have lost count of how many emails I have sent them stating the problems over and over again, including screenshots multiple times, and it's like they are blinded to what I've been telling and showing them. They only apparently have fixes to the most common problems, but with something like I've got, they obviously have absolutely no idea what to do. Even though I almost always have replied immediately to their replies to my emails, they have not answered me most of the time for 24 hours, so I've had that long wait, and then there's been no solution to the problems, and that is that I have no use of hotspot shield at all. It's in a sort of limbo between being installed and uninstalled, and trying to uninstal it brings up an instal window, not an uninstal window, which asks me if I want to update the version of hotspot shield. I already have the most recent one they are using because they went backwards to a previous version when the very most recent one had problems. If I click on no, the instal window disappears from the screen. If I click on yes, it starts to fill in a blue area from the left to the right that is supposed to be installing or updating and stops more than an inch from the right side, and it stays stuck there until I restart the computer. It never finishes, and it would stay stuck like that forever if I didn't restart the computer. This has happened over and over again. I have told the support people over and over again all about this, I've spelt it out in detail, I don't see how they can fail to miss it, but they keep telling me to go to the control panel and click on uninstal. They have claimed to ask the developers to find a solution, but nothing new has been forthcoming, so the only way I probably would have to get rid of hotspot shield out of my computer, assuming even that would work, would be to reset the computer to factory default, which would mean I would lose many, many things that are in that computer. The last time I told them the same thing, I got an email back asking me if I'd tried it anyway, and I'd already told them countless times that it didn't work. It's like talking to a brick wall, and it's been a horribly frustrating experience that doesn't seem to have any end in sight.
Update: 5 March - they have now been taking 48 hours or more between replies, which seems like they're doing just to be purposely aggravating, as I've asked for a quicker reply and now it's the same person over
And over again instead of different ones, they have still not had any solution, and they have once again told me they have referred the problem to the developers. Another update: 13 May - still no change, still no solution, and I've been almost completely ignored since I refused to let them take over remote control of my computer some time ago for obvious reasons (I don't think they are competent to do so, since they have no clue about how to fix their own programme). They've continuously fobbed me off and strung me along and clearly do not care in the least about resolving the problems I've got. I can't believe that it's been over 4 months, virtually this entire year, and they have still done nothing except give me lame excuses.
Update - 16 June 2018, and still no change. Pathetic.
Update - 21 August 2018 - only a couple of lame attempts have been made in the last 2 months to fix this with long periods of time between of my being ignored by them. Nothing has changed all year. I can hardly believe these people are so incompetent and have no idea of how to fix issues with/caused by their own product and don't even seem to care.
Update - 15 September 2018 - still no change, still have no use of hotspot shield, and the last few times I've contacted them I've got no replies from them. Look elsewhere for a vpn, but not surfeasy. Surfeasy have general faults that affect every user that occur from time to time and then they have no clue how to fix them, either, but at least they're polite enough to reply.
Update - 17 October 2018 - the problems with my computer still exist, I still have their vpn on my computer in a state of limbo between being installed and unstalled, so it's still stuck there in my control panel but unusable and unremovable, as it has been all this year. I finally got completely fed up and asked them for a refund. They did give me a refund, but only the money I had paid, and I had been told, and I have it in writing in an email to prove it, not to worry, that I would receive some compensation. They had the nerve to tell me they hoped that I would come back to using their vpn and how they are there to help. What a load of rubbish that is. I have been doing a bit of research to find a better vpn recently, and there are some problems reported about hotspot shield that sound worrying. I have just signed up for Nordvpn and have only used it a bit over the last few days so it's too early to make a proper assessment, but so far so good, no problems, and from what I have read, they are one of the best vpns.
Update - 15 October 2018 - I finally had enough of these people and I asked for a refund. They had promised me in writing that they would compensate me for all of the inconvenience and loss of service, but they did not do that. They only refunded me the exact amount of money I had paid for it, and they patted themselves on the back for that, putting in block capitals that they were giving me a full refund. Wow. Then they had the nerve to say they hoped I would return as a customer and that they were there to help or something equally untrue.( I couldn't find that part of the email, there were so many additions to mainly one email that went back and forth.) Yeah, right. I'm so glad to be rid of them, good riddance, but I still have the same situation with their programme being stuck in my control panel, unable to use it or uninstal it.

Tip for consumers:
Explore other options.

Service
Value
Quality
  • Ralphs

11/15/21
Verified purchase

I ordered just a few items including fresh pineapple, which was what I most wanted, and the delivery was to take place soon after. Not even an hour later I received the order without the pineapples. How they can advertise them as being in stock and then not have something that common so soon after ordering I don't know.

This is why I don't have any real option other than amazon fresh. As many problems as I have had with them, if something says it is in stock at the time of ordering, especially for same day delivery, it is rare when it isn't, at least in my experience. Unfortunately I'll have to stay with amazon fresh because neither vons.com nor ralphs.com can be trusted to have items that say they're in stock even an hour or 2 after ordering.

  • Hammer Nutrition

11/15/21

I have been looking for and trying various electrolyte rehydration products recently after I suddenly started having severe intestinal spasming, severe painful contractions around my waist, and worse fatigue and put it down to dehydration after some research. I have tried several and most didn't work. The one that did work was full of sucralose which gave me terrible g. I. symptoms. After trying an even more disgusting brand today that was full of sodium and sickly sweet and made me feel horrible inside and anything but hydrated, I went on yet another online search and came across hammernutrition.com.

It takes a lot to impress me, but so far these people have done that. I first went on live chat and got a real person right from the beginning, no bot to get past first, and he seemed very knowledgeable. I told him what I was looking for, he asked me some questions, and it didn't take him long to come up with something that sounds perfect. He was very nice and respectful and when I told him I was going to place an order right then and I had an urgent need to get it as soon as possible but I had to do it online rather than by phone, he said he would tell some other person or department, and he did what he said he would. That person said it was a bit late but they were going to try to get the order out today if they could.

When I was trying to order and having some problems with the checkout on the website and sent a message through live chat, I got an email from someone very soon after. By then I had got the order placed.

I also got a phone message from another man, the man the first man had talked to, saying that an item was discontinued in the larger size so they were going to take that out of my order and send me the smaller size for free to try and still give me free shipping even though the total order came down below what I had to spend for free shipping.

They really seemed to be nice people who cared and wanted to help and weren't just out to make a sale, which seems rare nowadays.

  • Vtuvannd

9/28/21

This website will scam you out of your money because I am the only one who has stock, and at a higher price, of my own handmade designs that this website claims to sell. Every time I browse the internet for my own designs, with the intention of seeing if they are showing up on my own website and how high up on google, there are more fly by night scam websites that claim to have them in stock. They have taken them from my amazon listings, and I put my amazon shop on holiday mode 6 months ago with the intention of closing my account there, which means they shouldn't even be showing up there. This is the latest scam website I've found. Last time I didn't bother to post the ones I found because none of these websites last for long before they disappear and are replaced by others that do the same thing, look very similar, and are often run by the same person/people under a different name.

I thought I would see what happened if I put my own designs through the beginning of the checkout process, and I thought it was interesting that the very first thing they want to know is your payment information. They don't even care about your name and address, which is what you're asked for first on a legitimate website. In my experience, the payment always comes later.

Tip for consumers:
Don't do it. They are scammers whose only goal is to steal from you.

  • Alumat.pl

8/1/21

This website is just another scam that will steal your money. I know this because they stole at least two of my handmade card designs right off of amazon.com, probably more than two of them, and claim to have it in stock and are charging a lower price than mine, so I know they won't be buying it from me to sell on to somebody else. I am the only one who has the stock in my possession.

The first links that come up in a google search for my designs say alumat.pl, but clicking on those takes you to one or other of my designs on lapsmediae.com. I don't know what their relationship is, but they are both frauds.

Unfortunately, this is not the first time this has happened and it probably won't be the last. This website will probably go the same way as the previous one I found who did the same thing, uyausmall.com, which is no longer online. The person/persons behind the latter website had already created another similar website running the same scam, the name of which I can't remember, and it's probably also defunct by now and they've created another one.

Please don't be fooled by this website and lose your money to their scam. You will either receive nothing or something materially different from what you ordered, probably nothing.

Update - When I originally wrote the review for lapsmediae.com just hours ago, there was one of my designs that came up in a google search, but now there is a second one.

Tip for consumers:
Don't use this website! It's a scam that will rip you off if you order anything and will probably be gone off the internet by this time next year and replaced by a similar scam website.

  • Lapsmediae

7/29/21

This website is just another scam that will steal your money. I know this because they stole at least two of my handmade card designs right off of amazon.com, probably more than two of them, and claim to have it in stock and are charging a lower price than mine, so I know they won't be buying it from me to sell on to somebody else. I am the only one who has the stock in my possession.

The first links that come up in a google search for my designs say alumat.pl, but clicking on those takes you to one or other of my designs on lapsmediae.com. I don't know what their relationship is, but they are both frauds.

Unfortunately, this is not the first time this has happened and it probably won't be the last. This website will probably go the same way as the previous one I found who did the same thing, uyausmall.com, which is no longer online. The person/persons behind the latter website had already created another similar website running the same scam, the name of which I can't remember, and it's probably also defunct by now and they've created another one.

Please don't be fooled by this website and lose your money to their scam. You will either receive nothing or something materially different from what you ordered, probably nothing.

Update - When I originally wrote this review just hours ago, there was one of my designs that came up in a google search, but now there is a second one on this scam website.

Tip for consumers:
Don't use this website! It's a scam that will rip you off if you order anything and will probably be gone off the internet by this time next year and replaced by a similar scam website.

  • Petbacker

7/22/21

I have been trying all week to find someone to take my dog to the vet after being repeatedly let down by the 'service' I had been using. This is one of the websites I have tried to use to find someone. I say tried because you can't just send someone a message. First you have to go through a lot of palaver to create an account and choose what service you need. When you click on contact someone, you can't. A screen comes up asking how many pets you want transported. I clicked on one and it just sat there. There was nothing to click on to progress forward and it didn't do anything by itself. I have tried this several times. I have also messaged support about this 3 times and have heard nothing. The email they send in the beginning to confirm your email address is one of those no-reply ones, although it looks the opposite, so if you try to get help that way it just bounces back to you. Don't even waste your time with these people or their tinpot website. All you'll get is wasted time and a lot of frustration.

  • Michaels Stores

4/28/21

I have recently placed several large online orders with Michaels and most of it has gone well. However, there are a few unacceptable issues I have had with them.

Their website is very slow and does crazy things at times - it has gone to other pages than the ones I have clicked on quite a few times and on 2 occasions has emptied my shopping basket for no reason after I'd spent all day shopping and choosing items, even though on an order several days before the contents of the shopping basket had remained there for days until I was ready to make my purchases.

I had to ask for my senior discount afterwards on most orders because it wasn't applied. I did this on live chat, which is not open 24/7 like some people leaving reviews here seem to think it should be, but even though a message appeared each time saying that there might be a long wait, every time there was no wait. I had resistance/refusal from some of the first chat people to give me my senior discount, but they either elevated my request to a higher support person on their own or did so immediately when I asked them to. The higher support person applied my senior discount without any argument.

The orders have been sent quickly but in dribs and drabs from what looks like they are coming, in large part at least, from different Michaels stores. I've had just one strand of beads sent by itself more than once. That doesn't bother me but what does is the irresponsibility/lack of care of certain staff in sending me obviously damaged goods. I ordered some packs of metal charms with words on them which arrived with one missing off the card they were attached to, another pack with discolouration/tarnishing? On at least one and deep scratches on others, and other packs/cards of charms with scratches and/or blemishes on the metal. When I wrote a review of what happened with the worst of these charms on Michaels website it was rejected with the reason shipping/fulfilment given. That is a big part of the problem. I resubmitted it and removed the part where I said I wouldn't have bought them if I'd seen them in person and if I worked for Michaels I wouldn't have sent them to a customer and the review still hasn't been published. I don't like the suppression of the truth about how some of the orders are handled in this way. I also received a broken strand of beads. They were all there, but I would still prefer them to be strung like they are supposed to be and attached to the card for storage until I'm ready to use them instead of rolling around loose. It's not very professional and these issues look like they want to fob off customers with damaged goods they wouldn't buy if they saw them in person. I now have the inconvenience of returning the metal charms, and instead of using usps, which will collect parcels from my house, they expect me to take the items to either a Michaels store or ups, neither of which are near me, when it has been their 'mistake'. This issue with being deliberately sent damaged goods which I now have the inconvenience of returning and the suppression of my review about it is what has brought my rating down to a 3 star from a 4.

I added a few items to one of my online orders as a store pickup because for some weird reason one of the items is only available in stores, even though the same product in other colours is sold online. I could see that I wasn't going to be able to get to their store, went on live chat to cancel that part of the order, and I was given an immediate refund. I have paid for everything with paypal.

I have bought mostly beads for 60% off their marked prices and have been happy with the beauty and quality of most of them and also with how quickly I have received the orders.

This goes for beads and especially charms and probably anything else, really, but make sure you check everything either before you buy it or when you receive it if you've bought it online. Since writing this review yesterday I have received another part of my order. There were supposed to be 12 different charms on chain attached to the card/tag. Of the 7 sets I received of the same item only 4 were correct and complete. Two sets were missing a charm entirely so only had 11 each, and this was obvious, there was an empty space on the chain where they should have been, and the other set had 12 charms but one was a duplicate so one of the charms was missing from the set.

  • Vonage

12/21/20

I have had vonage since 2012. It was okay at the time, but over time I have had more and more problems with it that have never been resolved. I just lived with them because reporting the problems has only been a waste of time with nothing ever being fixed, and I've been wanting to move and also because until recently I thought they were the only internet phone company. I'd seen a man promoting them in a shop and had never heard of any such thing.

I've had problems with vonage for years, and they have finally got so bad that I am getting rid of them. I'm having my number transferred. The line has been awful, with a lot of noise/interference, my voice echoes back on me more often than not, which it has done off and on for years, people tell me they can't hear me or that I'm cutting out, it is not always blocking my caller ID when I want it to, other issues I can't think of right now, and what has finally pushed me over the edge that has been going on for at least months is that when I dial a UK number that rang just fine on its own for years in the past, I now almost always get an american ringing tone with an american recorded voice repeatedly telling me it's trying to connect my call. It frequently says that it can't connect me or just cuts me off, yet there is nothing wrong with the number, it is vonage. When I do get through one way or another, it usually disconnects suddenly during the call, and if I try to ring back, I have to go through that annoying, obstructive recording again that is effectively blocking me from using the phone 'service' I'm paying for.

To add to the list of problems I've had with vonage, I found out tonight that I can't receive calls now. It's got nothing to do with the new company because they haven't started porting my number, and I've realised that this started happening before that, within the last few days for certain. I think they've changed my number to something completely unlike the real number. When I've had to phone those companies whose recording asks if your number is whatever, they've asked if it was something starting with 666, which is nothing like mine. I didn't really think anything about it at the time, but when I had to get amazon to ring me about an order I didn't receive I could see on my tablet screen that it was ringing some number but my phone didn't ring, and that happened on every attempt.

  • Ukexpatvpn

11/23/20

This is the fourth vpn I have had, and it turned out to be the best. The first 2 were awful. As soon as something was blocked or otherwise went wrong, surfeasy and hotspot shield were incapable of fixing things. Nordvpn was usually okay, but recently failed in unblocking a paid app I had/have.

I only want a vpn for watching UK TV through the iplayers and a paid app. I don't care about anything else. Ukexpatvpn guarantees use of the ones I want and others, and all of their servers are in the UK. I've had them for the last few weeks, and I've had continuous use so far of everything I want to access. So far so good, with no waiting and wondering whether an iplayer, or especially the paid app, will block me and give me silly error messages.

Cynthia Has Earned 130 Votes

Cynthia K.'s review of Target earned 20 Very Helpful votes

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Cynthia K.'s review of Amazon Fresh earned 9 Very Helpful votes

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Cynthia K.'s review of NordVPN earned 8 Very Helpful votes

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Cynthia K.'s review of Pet Sitter earned 5 Very Helpful votes

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