thredUPReviews 6,178

As a seller this website is a total rip off. They over charge people for your clothes and you make practically nothing in return. My max payout on a shirt sold for $13.99 would be $0.70 if that gives you an idea. I sent a bag and when you do they offer to send back your clothes or donate them but with the items they didn't accept they "recycled" them without my consent when I intended to have them sent back. I'm stressed because these were nice items (some still with price tags) basically robbed from me. I highly recommend selling on sites like Poshmark or even a yard sell is better than ThredUP.

I have been a customer from ThredUp for a few years so I know exactly what they send, so I prepared my box about 30 items in perfect condition, things that were not my style or to formal for a SAHM, but since I know my items were all great didn't request the return. So the result is that they only accepted 9 items, rejected things NWT, and a 100% silk Massimo Dutti blouse and other things that I have seen in their site countless times. If I had chose to pay for the return fee, the final cash (if my items ever get sold) will be less than 2 dollars. I wish I had donated instead and made a pillowcase with the silk blouse. Don't sell to them, also it took 4 months for them to process my clean out box.

I sent 15 lbs of clothing - some items barely worn, some brand new. They were selling my items for a fair amount and offering me .50. Because I asked for my unwanted items to be returned (10.99) shipping to return to me - I made only $2.53. I can get a higher write off on my taxes! I got fed up and asked them to send me back my remaining items that hadn't sold - which cost me additional shipping. So, not only did I not make any money - this entire thing has cost me money. This is a total scam and rip off.

I thought the idea of an online clothing consignment company was a brilliant idea, and still do-- this, however, is not a good company to send high-quality consignment clothing to. My first box contained a beautiful, embroidered Citizens of Humanity denim jacket; an item I paid $300 for. It was barely worn, as it only just barely fit and I quickly outgrew it. I hesitated to sell it, but needed the closet space. I know it was in perfect shape when I sent it off. The box was processed, but my jacket was not posted! I couldn't believe there was any way that they would reject what is easily the most expensive thing I will ever own! Unfortunately, because I was so sure they were going to post my jacket for consignment, I opted out of the return assurance; a move I now deeply regret. As I see it, one of two things happened: either they really, truly believed the jacket was un-salvageable, or someone at their processing facility took the jacket for themselves and didn't give me any credit. (I don't know how likely the latter scenario is, but I have a hard time believing they turned a designer jacket into pillow scrap too!) Either way, I find it incredibly frustrating as now the jacket is gone, and there's zilch I can do about it.

As it is, I still use their services to buy and sell things on occasion, if I don't hope to get much for my items. I still find the company helpful, as I am a far drive from my nearest thrift store. For this reason, I gave them two stars instead of one.

BUT, if you have top-quality items you know you can still get a good payout for, I strongly advise that you sell them ANYWHERE ELSE BUT HERE! Or, if you do send your stuff to them, use the return assurance!

I finally da receive my order and I was told he "initiated return" status is when ThredUp activates the return label when they get ready to ship it to you. That being said the Goode Box is supposed to be when one of their stylists puts together a box of items that possibly you would never have picked out for yourself and to surprise you with items. Well I was surprised for 75% of the items I received were items that I had marked as "favorites" I paid $10 to have ThredUp send me items that I already liked and had considered buying but hadn't yet. Basically I paid $10 to style myself. I wouldn't waste your money on the subscription boxes.

I tried to call customer service and there is not a phone number to call. So, I used the email support option and got an auto reply that said they would get back to me In 1 WEEK! As a result, my 3 packages were delivered to the wrong address and there was nothing I could do about it. I even called Fedex and they told me to get in touch with the shipper (which I should have been able to). I have no idea if I'll ever even see these items.
I will never order from Thredup again,

On June 29th I requested a Cash Out. It took a week later that on July 7th I received an email that the card had been sent. On July 25th I emailed Thred Up that I had yet to receive my card. On August 1st, I received an email from Thred Up that I needed to contact the Discover Card Company myself. I made that call and they could not even find record of it. Discover Comany said I would be contacted in 24 hours. As of August 12th I have not heard from Thred Up or the Discover Card Company. I would suggest to use another company if you are using the consignment feature. Their Customer Service Department is of no help with their automatic emails and no follow up.

Missing = 1 cleanout bag it's Been over 2 months.
2 dresses I ordered never arrived
The "returns page" on website conveniently freezes up everytime I attempt to process a return for a refund.
Been over 2 months I have had issues and zero follow through on customer service. So if you want to waste your time and hard earned money please do visit this website. Greedy GREEDY people. I used to spend at least $500 plus each paycheck supporting this company and they repay me by stealing my clothes and never following through when I did reach a customer service rep on the "chat app" so dissatisfied and disappointed. Will invest elsewhere where the company cares about consumers and clients.

I originally was excited to start doing business with them. I have sent in only 3 bags, however, the amount of clothing/shoes/accessories that were contained in them, were 20 - 30 pieces. My last two requests for a clean out bag have gone unanswered. I 'cashed out' the first bag and received $21.00. Received a gift card in 2 weeks. I 'cashed out' a second bag, and have not received my payout yet. (over $50, and its been over 3 weeks). I decided to buy one item to see how the service was on that end of a transaction. Just as disappointing. I have received several emails saying that my item was on the way. It has not arrived yet. (2 weeks). I'd rather donate my items locally, get a receipt for tax purposes, or donate them to a local church where they can resell them and use the money. At this point I don't care about making any money. I'm so sorry I tried this once, let alone twice. DON'T WASTE YOUR TIME! YOUR CLOTHES EVEN DESERVE BETTER THAN THIS.

I needed to write an update on my last review. The company has since been in contact and has made resolution to correct my issue.

I have been contact via email the support center for a week, receiving only a canned email reply that they will review my complaint and contact me. I placed an order which was to arrive in four shipments. I still have not received the last shipment, yet have been charged for the entirety of my order. I strongly discourage anyone from using this disreputable company in the future as there is no way to rectify a situation with them. I would say the entire company is completely inept at customer service and obviously does not care about repeat business.

I completely regret using Thredup and would never recommend it to anyone. I sent in 5 big boxes of nice designer clothes including leather skirts, blue jean coats and many items with the tag still on them. When they finished processing my boxes they offered me less than 10.99 per box and then they deducted the 10.99 per box for return assurance so I made 0.00. They got all those clothes for free. I have emailed them 3 times and still haven't heard back from anyone. I am so disappointed.

Placed an order on July 4th and paid expedited shipping. The order was divided into 4 packages for shipping. One of the packages never arrived although I was charged for it. After MANY unsuccessful attempts to contact by email, facebook messenger and the nonfunctioning "chat" feature, this is where I am today, Called FED EX myself, the missing package is in Memphis, empty... Can't reach anyone so I guess I'll return entire order and then contact my credit card company to eliminate the charge. I've never been so disappointed in a company!

First time to thredup... I should have had never started! They put so much money to "sponsor" a lot of YouTubers I guess and they all made thredup sounds so great.
So I have placed two orders, one around late June and one early July... You know what?! I have never ever received them yet! I logged into my account and both orders are still processing more than a week after I placed my order and I emailed to the support team and asked for updates, they said the first one has been shipped without sending me any notification. So I check with the tracking number they provided and it shows that it's delivered... However I have not yet received it. I went to them again asked for a proof of delivery cuz only sender can request that from FedEx. I have been waiting for days but thredup still hasn't replied.
Another order is still processing and I email them again and again to ask for the tracking... They never replied...
I spent nearly $200 for 2 orders and I have still gotten nth! What the hell they are doing... I'll never use thredup again!
I wish I have had read some of the comments here earlier than I don't have to go through pain now.
So watch out sis!