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Serena D.

  • 1 Review
  • 15 Helpful Votes
  • 1 Thank You

Experience: Clothing & Fashion, Shopping

Member since August 2019

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1 Review by Serena

I thought the idea of an online clothing consignment company was a brilliant idea, and still do-- this, however, is not a good company to send high-quality consignment clothing to. My first box contained a beautiful, embroidered Citizens of Humanity denim jacket; an item I paid $300 for. It was barely worn, as it only just barely fit and I quickly outgrew it. I hesitated to sell it, but needed the closet space. I know it was in perfect shape when I sent it off. The box was processed, but my jacket was not posted! I couldn't believe there was any way that they would reject what is easily the most expensive thing I will ever own! Unfortunately, because I was so sure they were going to post my jacket for consignment, I opted out of the return assurance; a move I now deeply regret. As I see it, one of two things happened: either they really, truly believed the jacket was un-salvageable, or someone at their processing facility took the jacket for themselves and didn't give me any credit. (I don't know how likely the latter scenario is, but I have a hard time believing they turned a designer jacket into pillow scrap too!) Either way, I find it incredibly frustrating as now the jacket is gone, and there's zilch I can do about it.

As it is, I still use their services to buy and sell things on occasion, if I don't hope to get much for my items. I still find the company helpful, as I am a far drive from my nearest thrift store. For this reason, I gave them two stars instead of one.

BUT, if you have top-quality items you know you can still get a good payout for, I strongly advise that you sell them ANYWHERE ELSE BUT HERE!! Or, if you do send your stuff to them, use the return assurance!

Serena Has Earned 15 Votes

Serena D.'s review of thredUP earned 15 Very Helpful votes

Serena Has Received 1 Thank You

Denice H. thanked you for your review of thredUP

“Interestingly enough they turned down a polo of mine by Burberry but listed a similar one for $46.99... I made a complaint to the California Better Business Bureau about there practices which I think are questionable!”

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D K. reviewed thredUP

It sounds like many people here have had a similar experience as I have with trying to consign...