Serena D.

I thought the idea of an online clothing consignment company was a brilliant idea, and still do-- this, however, is not a good company to send high-quality consignment clothing to. My first box contained a beautiful, embroidered Citizens of Humanity denim jacket; an item I paid $300 for. It was barely worn, as it only just barely fit and I quickly outgrew it. I hesitated to sell it, but needed the closet space. I know it was in perfect shape when I sent it off. The box was processed, but my jacket was not posted! I couldn't believe there was any way that they would reject what is easily the most expensive thing I will ever own! Unfortunately, because I was so sure they were going to post my jacket for consignment, I opted out of the return assurance; a move I now deeply regret. As I see it, one of two things happened: either they really, truly believed the jacket was un-salvageable, or someone at their processing facility took the jacket for themselves and didn't give me any credit. (I don't know how likely the latter scenario is, but I have a hard time believing they turned a designer jacket into pillow scrap too!) Either way, I find it incredibly frustrating as now the jacket is gone, and there's zilch I can do about it.

As it is, I still use their services to buy and sell things on occasion, if I don't hope to get much for my items. I still find the company helpful, as I am a far drive from my nearest thrift store. For this reason, I gave them two stars instead of one.

BUT, if you have top-quality items you know you can still get a good payout for, I strongly advise that you sell them ANYWHERE ELSE BUT HERE! Or, if you do send your stuff to them, use the return assurance!