thredUPReviews 6,178

I have been a customer of Thredup for a few years through their growth. As with most great startups the beginning was full of accurate descriptions, quality clothing, and fast shipping. In 2019 I feel they have become a victim of their own success. A larger team with multiple warehouse shipping sites has diluted the overall product. My most recent purchase included a skirt with pet hair all over it and many "like new" items that were clearly well worn. That was it for me... I have to officially take my business elsewhere. If a company of this size cannot dedicate sufficient time to quality control it is a downward spiral from there.
Was truly sorry to have to write this review. I had high hopes for a continued relationship with the company.

This place is a JOKE. Like so many other reviews, I sent in designer items and it's a joke how little I received in return for the items that have sold. I started selling on Poshmark and have already made sooooo much more money selling only TWO items. I sent ThredUP two full bags of designer clothes. Where are the clothes that were in perfect condition? Why are those not listed for sale? Where did they go? I feel like they stole my clothes for their own profit. DO JOT SEND YOUR CLOTHES TO THREDUP. If you want to make some actual money, sell on Poshmark or similar sites. So worth it. ThredUP is trash.

I ordered pants in 4X and 28, they came in in super tiny sizes! They don't have a customer service number to call, the messaging center sent me to email and when I FINALLY found a return section in my account they are trying to charge men$1.99 restock fee PER item on top of not giving me a full refund for what I paid! Attached is the receipt sent to my email and what they are trying to refund me on the website. What makes this worse is that I really needed these items befornan important conference next week. I paid $14 extra to have them sent in 3 days and there is no way to replace or get my kk way back in time! This is ridiculous!

I sent them one box a few months ago, an assortment of fancy shoes i'd bought for weddings and never worn again (Cole Haan heels, Camper sandals) and some Madewell sweaters. I was moving, so i just wanted to get rid of things fast. Maybe $700 worth of clothing new, but they were used, so when they gave me $60 credit for no work, I was happy. I then sent them another bag that included a mix of Jcrew and Loft buttondown shirts (i was fine with getting only a buck or two for each) and a $500 twice-worn perfect condition lux brand jacket -- from one of the brands that they claim they give an 80% payout for. Well, mysteriously, they accepted all the more-worn shirts (and offered me between 10-70 cents each) and "rejected" without comment the $500 lux brand perfect condition coat. When they reject something, allegedly they donate or destroy it. I emailed them to ask what happened, as this was a very expensive coat in perfect condition (that just didn't fit me) and 3 weeks later i still have not received a response. After looking around online, i see this is what they do: they "reject" the actually valuable items so that they can make a better profit elsewhere. I wish i'd just donated it.

It's not possible to give thredup zero stars. I would if I could!

Don't waste your time, unless you want to be paid pennies for garments with tags on them... Never again!

I sent merchandise with original tags and items that were in excellent condition. Some items with original tags were never featured on their site (I took pictures of every item and checked their site). Furthermore, the pricing of my merchandise was inconsistent ~ Merchandise with tags was priced lower than pre-owned merchandise.

If only I had read these reviews before sending my clothes. I could have avoided being paid pennies and being completely ripped off. Take the time to sell your clothes on eBay or take them to a local consignment shop. You'll make more money.

Let's see what happens when I attempt to collect my $7.92.

I had to write twice about the sale of a pair of very expensive shoes (over 500 dollars) sold months before and was not credited to my account. And before that, had to inquire as to what happened to my bag... all I can say is, when they received my bag, they accepted only one of two identical skirts, new, in two different colors. Also turned down many pairs of jeans, in fact all of them which were never worn. Really? Never will do this again... too much work. I will donate and take the generous tax write off. Love the recycling marketing. Hate the work.

While about 80% of my orders have been new or like new looking as described some were not. For example, a pair of $30.00 gloves appeared used with the lining full of pilling. Also, some of the clothes did have a musty smell. Overall, the site is okay but I'm not too likely to reorder as I was very disappointed after getting the worn out looking gloves and clothes that smelled like they were kept in a stuffy old chest. Wish I had not placed the last order.

They mark new and like new items as damaged to process bags quicker and to not pay you for the goods. I literally have kept track of all my goods and the condition. Recently they processed my bag with a Yves saint Laurent mink coat that I had stored at Neuman Marcus at their fur storage center. I literally got it out in perfect condition and sent it to thredUP for them to only email me saying their processors processed my order correctly. I'm gathering all my info for all my past stolen goods and present, plus info about this companies practices online. My lawyer even said their employees talk about their practices online. This company will go down soon.

I placed 2 orders over the weekend, and with the 2nd one the coupon code didn't go through. I sent an Email and got an auto response saying that customer service could take up to a week to respond. Huh? Ok, they did get back to me and said they could cancel the order but I would also have to cancel the order before it because of "logistics"
I told them to ship both orders but they wrote back and said they would be holding both of them until Friday. Who trains these people? I also asked to speak to a manager on the phony and I got an email back saying that nobody does outbound calls. It's2019... this company is backwards and they celebrate theirs own mediocrity thinking they are excellent. Even Walmart's customer service is grades above this.id rather deal with poshmark directly. At least you will be dealing with an actual person at the other end.

The very first time I sent a bag of clothing to sell on thredup - I got back over $200 for my sales. Ever since that first time I've gotten no more than $25 for an entire bag full of brand new Coach purse with tags on, Elie Tahari, J Brand jeans, Joe's jeans, Velvet, Burberry and other name brands. A pair of coach designer heels that were worn once, with the box and dust bag-paid $450, got $10. This is a fantastic way to get rid of your stuff but don't expect anything for it.

I first started using ThredUP last year. I sent in 2 big bags of clothes and got a couple hundred dollars for them between outright payment and consignment. I found my payout to be more than fair so I recently just mailed in another big bag. I just logged on to my account to find out what I had made from my bag only to see that not only had they not bought anything outright but they were selling my giant bag of clothing for literally pennies. We're talking name brand clothing, most still with tags selling for maybe $15 total. I can't believe how downhill this company is gone in such a short time period! I feel terrible because I've actually recommended thredUP to several people now since I had such a great first experience. I would not waste my time, energy or clothes with this company.

I wish I had come across those reviews before. As many people have written they are a rip-off, they pay nothing and I regret sending my items and I wished I had given away or put on Craigslist for free.
I've sent brand new items with tags attached and some brand names as Under Armour, Nike, Fila, Disney, Kohls exclusive(Vera Wang & Apt. 9) and their price quote is outrageous, It's an insult to anyone even if you are not counting with a payout, after all what can anyone do with 0.20 to 0.80 cents p/item? As my review subject said, unless you collect pennies and are in need, you should sell because that's all they will be paying you: coins.
My big check will be $6.51 if it all sells and upfront earning $2.18 for clothes well worth $400. I will wait because I'm curious to see the listing price and I might buy back all and give it away before closing my account.