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1 Review by Sema

thredUP

thredUP

9/5/19

I placed 2 orders over the weekend, and with the 2nd one the coupon code didn't go through. I sent an Email and got an auto response saying that customer service could take up to a week to respond. Huh? Ok, they did get back to me and said they could cancel the order but I would also have to cancel the order before it because of "logistics"
I told them to ship both orders but they wrote back and said they would be holding both of them until Friday. Who trains these people? I also asked to speak to a manager on the phony and I got an email back saying that nobody does outbound calls. It's2019... this company is backwards and they celebrate theirs own mediocrity thinking they are excellent. Even Walmart's customer service is grades above this.id rather deal with poshmark directly. At least you will be dealing with an actual person at the other end.

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