i sent them one box a few months ago, an assortment of fancy shoes i'd bought for weddings and never worn again (Cole Haan heels, Camper sandals) and some Madewell sweaters. i was moving, so i just wanted to get rid of things fast. maybe $700 worth of clothing new, but they were used, so when they gave me $60 credit for no work, I was happy. i then sent them another bag that included a mix of Jcrew and Loft buttondown shirts (i was fine with getting only a buck or two for each) and a $500 twice-worn perfect condition lux brand jacket -- from one of the brands that they claim they give an 80% payout for. well, mysteriously, they accepted all the more-worn shirts (and offered me between 10-70 cents each) and "rejected" without comment the $500 lux brand perfect condition coat. when they reject something, allegedly they donate or destroy it. i emailed them to ask what happened, as this was a very expensive coat in perfect condition (that just didn't fit me) and 3 weeks later i still have not received a response. after looking around online, i see this is what they do: they "reject" the actually valuable items so that they can make a better profit elsewhere. i wish i'd just donated it.