Michelle A.

They mark new and like new items as damaged to process bags quicker and to not pay you for the goods. I literally have kept track of all my goods and the condition. Recently they processed my bag with a Yves saint Laurent mink coat that I had stored at Neuman Marcus at their fur storage center. I literally got it out in perfect condition and sent it to thredUP for them to only email me saying their processors processed my order correctly. I'm gathering all my info for all my past stolen goods and present, plus info about this companies practices online. My lawyer even said their employees talk about their practices online. This company will go down soon.