I had to write twice about the sale of a pair of very expensive shoes (over 500 dollars) sold months before and was not credited to my account. And before that, had to inquire as to what happened to my bag...all I can say is, when they received my bag, they accepted only one of two identical skirts, new, in two different colors. Also turned down many pairs of jeans, in fact all of them which were never worn. Really? Never will do this again....too much work. I will donate and take the generous tax write off. Love the recycling marketing. Hate the work.