Placed an order on July 4th and paid expedited shipping. The order was divided into 4 packages for shipping. One of the packages never arrived although I was charged for it. After MANY unsuccessful attempts to contact by email, facebook messenger and the nonfunctioning "chat" feature, this is where I am today, Called FED EX myself, the missing package is in Memphis, empty... Can't reach anyone so I guess I'll return entire order and then contact my credit card company to eliminate the charge. I've never been so disappointed in a company!