On June 29th I requested a Cash Out. It took a week later that on July 7th I received an email that the card had been sent. On July 25th I emailed Thred Up that I had yet to receive my card. On August 1st, I received an email from Thred Up that I needed to contact the Discover Card Company myself. I made that call and they could not even find record of it. Discover Comany said I would be contacted in 24 hours. As of August 12th I have not heard from Thred Up or the Discover Card Company. I would suggest to use another company if you are using the consignment feature. Their Customer Service Department is of no help with their automatic emails and no follow up.