I tried to call customer service and there is not a phone number to call. So, I used the email support option and got an auto reply that said they would get back to me In 1 WEEK! As a result, my 3 packages were delivered to the wrong address and there was nothing I could do about it. I even called Fedex and they told me to get in touch with the shipper (which I should have been able to). I have no idea if I'll ever even see these items.
I will never order from Thredup again,