thredUPReviews 6,178

Most of the on-line reviews regarding thredUP is terrible experiences of trying to sell items on their website. I'm here to give a review of the purchasing experience. Part of the purchasing experience is evaluating a company's customer service/ assistance. Buying items on their website is relative pain-free, but their customer service is basically non-existent. There is no phone number listed on their website for assistance, and no one ever replies your email. I have written an email inquiry 5 days ago and still no replies. It's like they don't want you to contact them at all most likely because they don't want to deal with your issues. So, I have NO way of contacting anyone from that company to ask follow-up questions. I have a feeling that they messed up my order but I have no way of confirming this with anyone from that company. Conclusion: if you cannot reach anyone from this company for assistance, do not buy anything from here.

First of all, I agree with recent seller-if I could give ZERO stars, I would. Total scam this company. I sent in 20 pieces, all NWT and received $24... but. And this blows my mind. You have to wait an additional 2 weeks when it took them over a month to look at my bag in the first place! Completely unacceptable. Wish I would have reviewed this site before wasting my time. Cannot believe this company gets away with this after reading these reviews.

When the site first went up there was a greater effort to list items or to consign just a few. Almost everything was listed. Then the rules seem to have changed. I sent in over 30 items and only 8 were listed as consignment. These were name brands, some with new tags. The payouts got less and less. A pair of Old Navy (worn once) jeans garnered me a mere $0.70 cents. In the beginning the clean out bags were shipped free, now there is a $1.99 fee. Won't be using this service again. I'd rather donate the clothes.

I sent my boots back and then received an email stating that the refund of $40.75 had been sent to my account. Never received it. I have tried and tried and tried to get a hold of someone to help me. No one will return my emails or my calls. I will turn them in to the BBB. I can't believe how much time I have spent on this and they don't care. I have a job and really don't have time for this. They need to go out of business. They are crooks. DO NOT BUY FROM THEM. Their sizing is never correct.

I sent in my first clean up bag not knowing what to expect but didn't expect my coach bag and my Vera Bradley tote that were in excellent condition to be basically stolen. The bags wear excluded from my posting saying they wear in bad condition which was a lie I hadn't even used the Vera Bradley bag and the coach bag was like new. I contacted the company questioning this and they basically gave me the standard response not taking what I was saying seriously. If the condition of the bags was even questionable I would not have said a thing but they were 100 percent wrong and didn't want to hear what I had to say. I will not work with a dishonest company I would advise to stay away from them.

Buying is great, selling is not. To sell items, they have it on consignment with a grossly underpriced payout to the seller - if it sells within a given time. If it does not sell within this time, you get nothing or have to pay to have your item returned - and... the site reserves the right to sell the item at a later date with NO payout to you. If you send them items, you are basically donating to their profits. I guess this is why buying is a good thing for the buyer but, a ripoff for the seller.

I sent in 3 HUGE boxes of clothes, a lot were listed but the price payout is laughable, usually less than $1 an item even if they are brand new with tags or high end items. To top it all off, if someone uses a discount code YOU lose money or they can take your item at no cost! DONT DO IT the convenience is not worth the loss.

I bought a bunch of clothes on this website and was very disappointed in the items when they arrived. Some items that were listed as "you might even mistake this for brand new" weren't even close to that description. I bought a pair of UGG boots that were obviously not authentic (I have gone through many pairs, I know my size, and I know what styles they sell), the "size 7" was really a size 5 (though the tag said 7). FAKE! The worst part is that you have to pay shipping to return the items, so you lose money shopping here. The only other option is a return for store credit, but of course that means you have to repeat the process of buying something that arrives in bad condition and sending back. No thanks. Once I bought a blazer from them and when I picked it up, random pills dropped out of the pocket. I'm not kidding. At least 5 pills. God knows that they were. I'm so done with this website. Also - why does this site FORCE me to put my order number in this review? So a company that has my credit card info and address can retaliate? Yeah. That makes sense.

I really really wish I had read the reviews before I sent thredUP 30+ pieces of clothing, some of which were name brand NWT. My cash out grand total was only $11 and this is the message I received from them "Your earnings are available for cash out 14 days after each item has sold. ThredUP shopping credit is available immediately." System is set up to basically force you to use credit to buy from them. Find another site if you're looking to unload your clothing especially if it is name brand good quality.

I sent in high end brands, some with tags- Kate Spade, Tory Burch, Coach... and lots of amazing from actual department store items. We are talking easily thousands. Guess what they listed? The H&M pants my mom got me for my birthday. (yuck) bag was filled to the brim, STUFFED with goodies-and they listed the things that people would likely never buy... keeping all the GOOD stuff for themselves! IF I SEE MY BAG ON EBAY I KNOW IT IS MINE BECAUSE I HAVE THE TAG FOR IT. $#*! HOLES.

I ordered one of their "Goody Boxes" and had to return all the items as they didn't fit and/or were note EVEN CLOSE to the specifications from my style quiz. However, when I packed the box I accidentally left one of the shirts out and realized it the day after I shipped the box. I couldn't see a way to initiate a request for a return so I emailed them (which took forever for a response) and they said "Regrettably, once you pack all of the items you don't wish to keep from your Goody Box and the return is marked as inbound, you're not able to return any other items from the order." i. E. there was apparently NO manual way for them to initiate a return at all? Now I just have to pay for the shirt--too bad so sad we're going to take your money? Litterally--just no resolution at all. I can't possibly be the first person to accidentally leave out an item unintentionally.

I liked the clothes I received but I nearly had an aneurysm trying to deal with the crappy courier company they used. I live on a small island and after I paid through the butt for their private brokerage fees (ugh) they started robocalling me every day to say I needed to pick up my package on the MAINLAND. When I called support they said it was an error and they'd deliver, but the robocalls kept coming and they literally filled up my voicemail. After my order was delivered I got an email from them asking for feedback so I wrote back explaining this issue but never heard back. They clearly don't value their customers' time at all.

UPDATE: Response to response from ThredUp below:

I shop a lot online and your reply is not accurate. UPS, FedEx and other courier companies all charge additional fees of their own for their private brokerage services, which do not provide any noticeable benefit. You can control these fees by using USPS to ship to Canada instead. Your website does not show what shipment company you will use until after the checkout process is complete, and when I contacted support they told me USPS was not available as an option. The only option is the private shipping company that charges extra fees and cannot figure out how to deliver a simple package to an island without turning it into an ordeal.