thredUPReviews 6,178

Thredup is the worst company I have ever dealt with. I sent in 55+ excellent quality clothing items and cash out value was only $7. They don't want you to cash out - they only want you to buy other used items from their site. They continually send emails wondering why you haven't purchased anything. I wanted to just cash out and never hear from them again, but they want my bank account number so they can direct deposit the $7. Not a chance! They are not getting my account. I deleted them from my life and blocked their emails! I never wasn't to hear from them again! I lost hours of my life dealing with these losers! Won't happen again. My advice, donate to a local charity or have a yard sale.

You're not going to get squat on consignment or instant payout for high quality clothes. They say they do all the work for you- hence the lower payouts- but the descriptions are lousy. They don't even describe a jacket as being lined or unlined, for what season, etc. Users of Poshmark and Ebay know it takes about 5 seconds to say "lined" or "unlined". DON'T FORGET you can edit prices of your items! When I saw that my consignment payout was a measly couple of bucks, I lowered my items to the absolute minimum prices available. If I'm gonna get hosed, then the least I can do is lower their profits, too.

I usually sell clothing locally and get a pretty good price for my clothes. I decided to choose Thred Up because I saw a YT video who recommended it. I ordered the 'clean out' box kit (which by the way is just a link to a printable label) and sent my things along. I was offered very little, compared to what I get locally, but I still thought I would take the credit and at least find something to purchase with my $10.00! As I started shopping, I used the sorter to specify type of clothing and my size. When I finally found something (very difficult to do when you only have $10.00 and $5.99 of that is shipping cost. I was trying to keep my cost down as much as possible). I found a pair of jeans in my size, and a blouse with minimum out of pocket. Never did I deviate from my own specific sorting of sizes and clothing choice. When the package arrived I was unpleasantly surprised,. The blouse did not fit at all. Ok I though I can return. But when I saw the jeans, they were a boys size 16, not women's at all. Of course, a sale item and not eligible for return. So disappointed, especially to think I could again have sold and shopped locally. Never again!

I purchased about 6 name brand items, the box arrived at my office and there was a 60.00 duty fee on the box (which I was totally fine with) I paid the fee... opened the box... and nothing in the box was mine! OK mistakes happen and I get that, but lets just make this right.
I contacted Thredup to let them know of the error as well the packing slip inside had the name of the person whos order it must have been, I contacted that person as well to let them know that I received their product in error, she as well vice versa received my product in error
Thred up got back to me on my explaining of the error in boxes; they told me to keep or donate the product and that they would refund me the original order cost, Great,... but what about my order, what about the lady that was expecting the order that I was now told to keep or donate and what about my 60.00 duty that I paid on a order that is not mine! I have repeatedly emailed Thred up with the above questions with absolutely no reply. I want my 60.00 Thred up! This was your error and would expect reimbursement. I will never order from them again.

I've placed 5 orders with thredup. In total, I've purchased 10 items. Of the 10 items, 8 arrived damaged in one way or another, some orders every item I placed had a rip stain or other issue that was not stated online (everything from smells to the dyes on the patterns running across the garment).

Some Examples: I bought a red floral dress that had white flowers on it, it said it was new with no defects, when it arrived the flowers had turned pink in places because someone had washed it and the dye bled. I ordered a white linen blazers that was 'new with tags' and when I got it, there were large orange spots all over it, the kind that are made with old blood. Several items arrived covered in hair or smelling like mold or smoke.

I messaged customer service about each, sending photos. Thankfully they either refunded me or offered a discount but when you're saying something is in perfect condition it should not have large stains and rips. It's not worth it for me to go through the hassle when so many items arrived damaged. There are other re-sale sites where I've not had this issue I'll stick with them.

I signed up not only to ThreadUp but Poshmark, and I periodically donate items to Housing Works, and PickUpPlease a service that picks up your items and donates them to veterans and families of veterans. Poshmark gets 5 stars. It's seamless and well designed. You have to stay on top of it, and it became my "twitter." I never got a bot, or a solicitation or a rude comment. Getting paid is simple. No third party. However, THREADUP is another story. 1 month to get the bag, 1 months for them to sort my bag. Another 3 weeks to get paid and they subtract the processing fee for a third party pay out (this is NOT a safe source either). ThreadUp is basically as scam with not backing. They want you not to cash out but to buy what they have on line. Their "help" is no help. I sent in 25 items. Good condition. LuLu, Theory, etc. I got $33 minus 10% processing for my cash. Stay away from this hustle. Donate to Vets or Housingworks instead.

If you are smart about finding good clothes, I think you can find good purchases. Unlike other reviewers, I was ok with the payout for my selling. It is on par with the local consignment shop. I did recently send a bag with much higher quality items, which I sent with the return assurance. If I do not receive the items back, then obviously my opinion of the company will change greatly.

What I am very disappointed with is the bait-and-switch pricing scheme which I think they implemented recently. I see one price on the item page, but increases 5-20% when I add to cart. This is very deceptive.

Also, I think sizing labeling, categorization, etc. have gotten very sloppy. With only two pictures per item, having more discipline in this aspect is critical. For example, I purchased a coat that was labeled "L" size, but was a men's large-so really much too large for me.

Another thing which I think is really disappointing is when they separate items which are obviously sets, like bikinis or suiting. It may increase flexibility for customers looking to purchase, but if you are ever looking for a suit set, you don't need to hunt down both the top and bottom, or only find one available because the other was purchased.