- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I had selected very nice items, over half still had price tags on them. I received a whopping $4.87 for all of my items in the "ThredUP" bag. I will not "donate" to ThredUP again. Horrible experience. I could have sold all of my items on another website and received well over $500! Lesson Learned!
I ordered on February 1,2017 for a bridal shower on 2/11. Confirmation said I would have no later than Feb 10th. Called on February 9th. My order still had not shipped out! Customer Service Rep was not willing to ship overnight for their error. Just checked status on February 10th, still has not been shipped out. Terrible customer service. This company does not know how to take care of their customers!
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Andrea,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We were able to look into your account and we are very sorry to see that your order has been processing for a longer period of time. Orders usually ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we are already implementing new ways of optimizing the shipping process.
Also, we are now close to having our shipping and delivery rates back to normal.
Furthermore, we are happy to see that you have been in contact with our customer relationship specialists and were provided with a resolution for this unfortunate occurrence.
We do apologize for any inconvenience caused and appreciate your understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
Andrea hasn’t received any thanks yous.
Andrea doesn’t have any fans yet.
Andrea isn’t following anybody yet.
Empty.
We're sorry to hear that you didn't have the experience you were hoping for with thredUP, Andrea. It's important to us that we manage expectations when it comes to how much sellers can earn with us. We provide tools like our payout structure (http://bit.ly/2V4A6Re) & payout estimator (thredup.com/cleanout/payout-estimator) and our support team is always available to help along the way. ThredUP lists, photographs, and stores items, which adds a considerable amount to our operating costs, that means lower payouts (but more convenience) for sellers. If you'd like to review anything further, or if you have any questions, you can always drop us a line over at thredup.com/contact. Thank you.