Hi Barbara—our response time via email is typically 24-48 hours. If you still haven't heard back within that time frame please feel welcome to reach back out. Our support team would be more than happy to look into this for you. In the meantime, if you'd like to refer to your account under thredup.com/bags you will be able to locate your Clean Out Kit and check on the status.
Barbara Has Earned 8 Votes
Barbara V.'s review of thredUP earned 8 Very Helpful votes
Hi Barbara—our response time via email is typically 24-48 hours. If you still haven't heard back within that time frame please feel welcome to reach back out. Our support team would be more than happy to look into this for you. In the meantime, if you'd like to refer to your account under thredup.com/bags you will be able to locate your Clean Out Kit and check on the status.