thredUPReviews 6,178

As a first time pregnant woman, I chose Thred Up for maternity shopping. Obviously i wasn't sure of the sizes and made a few returns for store credit. I was finally done with the clothes not working out and i opted to get my money back in the original form. I paid for shipping (as per their rules) only to have the amount still refunded as store credit. I reached out to customer service to get the refund processed and their response was that 'as a one time exception they will refund my amount, after deducting an additional $8.99 for previous shipments'. Essentially they would make me pay twice for shipping in order to not have my money stuck as store credit for ever. For context, it is not like i returned every single item I purchased from them. I did keep some clothes along the way and cumulatively (adjusting for refunds) would have spent at least $300 on purchases. In the end I was charged $18 to get a refund on $51 to my bank statement. This is the lowest I have seen any company stoop down to. I wanted to make a difference on impact to the environment, but i guess i don't want to do it at the expense of supporting a fraudulent buinsess, who is also known to undercut sellers and keep profits in-house.

I sent in 2 bags - I have a potential of earning $20 - what a slap in the face. They are using YOU to make money. I was scammed into this thinking it was an easy way to sell my name brand like new clothing. It was too good to be true. Plus - if I were to buy something from them - the shipping maximum is unreasonable. I think people who sell on the site should receive free shipping for life as they are making a mint off of my items. I totally regret sending in 2 kits. I would have been better off with ebay or just a tax write off. DO NOT USE TREDUP

First off, when cleaning my closets, I typically donate 20+ contractor grade bags, so when thredUP has the clean out bag, I thought, let's try it. In my bag I placed never word Coach shoes, in the box, new J Crew blazer that cost $189, so surely that item would be to standard, right... it took about a month for my items to end up on the site for sale... and when they did, I was absolutely shocked, the J Crew blazer never made the cut and my new Coach shoes had been listed as "little wear" the cost for the customer to purchase the shoes is $34.99 and the pay out is $4.40... with all do respect, I would much rather just give the person my shoes, rather then receiving $4.40... just a slap in the face.

Buying... in the month tbatny items had been processing, I found a beautiful dress, then found 2 more... they all had been shipped from different locations, 1 was as described, new with tags... the other 2... nope... tags off, one smelled like mothballs and was obviously not new, because the White was dingy, I am very bitter because they sold me that dress, but my actual NEW blazer went MIA... my third dress was whatever, still no tags on it...

Moral of the story, I will no longer do business with thredUP... I feel horrible that I purchased merchandise from them and the sellers really received nothing for the items... items not as described, false advertising... just not for me.

When you receive notice that your item expired that you are selling on the site you will see that you can leave it with them for it to be recycled or here's the good part re-sold later. Buy them with them keeping all the money. The item that I was trying to sell I would've received an entire 5% of the sale price on a Calvin Klein item. But if I didn't take it they could sell it by one of their other means later. On principal I am using my little bit of credit for the postage to reclaim it.

I purchased over 40 items since 2014 and referred countless people to this company. Sadly, they are no longer including measurements such as "chest" and "length" for their items. These measurements have saved me so much time and money ordering clothes that fit. This change has made it very difficult to order from Thredup and I can no longer recommend this website.
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This is how they answered my e-mail question about the measurements:
Thank you for contacting thredUP support! I'm glad to help. Using feedback from our sellers and shoppers, we have determined that omitting item measurements allows us to process Clean Out kits more efficiently and list more items on our site.

If the measurements are not listed for an item, we recommend searching for the brand's sizing information on the manufacturer's website.

Recently, I have been looking on thredup. When i find an item that indicates its reduced yet, when you see it in the cart, it still has the original price and, trying to get in touch with customer service, joke! I wrote support over two weeks ago, attached what i was complaining about. No one answered and they wiped out all my requests for a rep. I like the idea of thredup but i dont like tge wsy tgey do things nor do i like that you can never talk to someone in support or customer service!

I should have known better as I did a clean out bag with them once before. This time I did a major clean of my closet and sent really great items, including a brand new pair of Toms Avalon sneakers ($59) that were unworn as they were too small. They were not "accepted". Also a Prada blouse that was purchased in Milan for $500 and barely warn... not "accepted". I have a list of 17 items, ALL name brand and great condition. 4 were accepted for a total pay out of $10.60. TOTAL RIP OFF and lesson learned.

This is the BIGGEST scam. None of their policies or account information is clear. You literally earn NOTHING for your items. The process takes forever and is simply not worth it whatsoever. Do not bother.