Rini R.

As a first time pregnant woman, I chose Thred Up for maternity shopping. Obviously i wasn't sure of the sizes and made a few returns for store credit. I was finally done with the clothes not working out and i opted to get my money back in the original form. I paid for shipping (as per their rules) only to have the amount still refunded as store credit. I reached out to customer service to get the refund processed and their response was that 'as a one time exception they will refund my amount, after deducting an additional $8.99 for previous shipments'. Essentially they would make me pay twice for shipping in order to not have my money stuck as store credit for ever. For context, it is not like i returned every single item I purchased from them. I did keep some clothes along the way and cumulatively (adjusting for refunds) would have spent at least $300 on purchases. In the end I was charged $18 to get a refund on $51 to my bank statement. This is the lowest I have seen any company stoop down to. I wanted to make a difference on impact to the environment, but i guess i don't want to do it at the expense of supporting a fraudulent buinsess, who is also known to undercut sellers and keep profits in-house.