thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
This summary is generated by AI, based on text from customer reviews
I only kept one item but I really liked everything in the box. The sizing was off as I'd favorited many items by the same brand in my regular size but the brand runs big and I'd forgotten that detail.
I had the chance to select several items, have them shipped to me and try them on before buying. Great way to shop and returning the items that didn't fit was super easy. Great Experience All Around!
Thanks Marjorie! We are so glad to hear that you enjoyed our Goodybox Program. :) We recommend that you include your feedback on your Order History page via your account. This will give your curator great insight to continue to create boxes with the styles you love!
Excellent quality and services. I have used thredup several times and have never had any issues! I would definetely reccomend to anyone wanting to try thredup or truly, anybody who just enjoys a good deal!
Hi Emily! Thanks for your positive review. We are so happy to hear that you are enjoying the deals on ThredUP. Happy shopping!
I ordered a bunch of clothes from this site, most of which were a disappointment (poor quality). And, since they charge you $8.99 to shipping them back, I ended up keeping a few things that I didn't like. Ugh. The latest order included a pair of jeans marked "final sale" that arrived with a broken zipper (though they described them as gently used in good condition). There is NO customer service number, so I had to email them about the problem. I have sent TWO emails and still no reply from the company. Horrible! I will not be shopping there again, nor can I recommend them to anyone.
Hi Lisa,
After reviewing your account associated with "m*******lue@aol.com" we see that a Customer Service agent assisted you with a free return for this Final Sale item. Please refer to your email for this reply and the free return label. Thank you.
I tried using the goodie box service, and I loved it! The favorites goodie box was full of things that I had more-or-less picked out myself. When I do a larger order without this service I run the risk of having to return everything and building up store credit that I would rather have in my bank account. With the goodie box I only have to pay for what I keep. Which ended up being most of the box because it was great.
Hi Anna,
Thanks for taking the time to leave feedback regarding your Goodybox order. We hope you continue to enjoy this program and the great deals & styles our curators have to offer. Happy shopping!
The items only have two pictures: front and back. This means you can't see the side of the item, and they don't take pictures of any flaws. I bought eight items and four of them had damage that they didn't disclose. When I contacted them (because their policy is that they will refund money if an item is not as described), they were kind of condescending and treating me as though I was being high maintenance. They continually told me that the items ARE used so they aren't going to be "super new". This is totally fine, because of course I was expecting to be receiving used clothes. The issue is that the flaws were not disclosed so I didn't have an option to choose whether or not I was okay with them. One of the items was listed as a dress, but was a shirt when I got it; they never commented on this. I was eventually able to return the products with the fee waived "out of goodwill".
I sell my used clothes on eBay, as a side note. I always take pictures of the front, back, and close-ups of any flaws. If there's anything, such as a hole or a stain, I don't even bother selling it and I will just donate it because I can't list it as "like new" with something like that on there. I will probably just stick to buying used clothes in thrift stores or on eBay because at least then I can see every flaw and know exactly what I'm getting.
Hi Makenzie,
Thanks for your feedback. We are sorry to hear that you received an item not as described. Unfortunately, we were unable to find any attempt to reach out to our Customer Service for assistance, via your account email m**lac@yahoo.com, under which the Order #16426349 was placed. If you receive an item not as described, we offer a return option specifically intended to insure you are not charged a restocking fee for these kinds of items. Item processing and listing is a standardized process to insure we can keep maintain item costs, when factoring in production and shipping costs. Our Clean Out program is intended to provide convenience.
Consistently great shopping experience. Love the selection and the prices! Our family highly recommends thredUP.
Thanks for your positive review Mary! We are delighted to know that you are enjoying shopping with ThredUP. Happy shopping!
Hands down, the best site I have found to buy great quality, affordable second-hand clothes. I highly recommend and have turned all of my friends on to Thred Up too!
Hi Susan,
Thanks for taking the time to leave a review. We are so excited to hear that you loved your order. :)
I have never been so excited to receive my purchase. Both bags were perfect and the shirt was fantastic and I have worn it several times already.
Hi Byron,
Thanks for leaving a review! We see you left 4 stars. What could we have done better in regards to your order? Thanks for letting us know.:)
Happy shopping!
It takes days to receive notice that an order has been shipped, and if there is more than one shipment this could spread out to a couple of weeks. I also feel the pricing has gone up, I can buy many of the items new for less than the prices I see on the site. Also, I have received items that were more used than "Like-new" but the cost and the inconvenience of mailing it back is not worth it.
Hi Susie,
We appreciate you taking the time to leave a review. To offer some clarification regarding orders, all orders typically take 1-3 business days to prepare for shipment. Once your order is shipped, you will receive a confirmation email. Our shipment methods include ground service via Fedex (in partnership with your local USPS) and expedited. Standard shipping may take 3-8 business days for delivery, expedited 2-3 * subject to delay based on weather & unforeseen conditions. If you do not love the items you receive, we offer easy shipping with a free label option (refund to store credit). We hope this information helps!
Mostly very positive. The items offered are of good quality and most have fit very well. I will continue to shop on this site.
Thanks for your positive feedback Rosemary! We are happy to hear that you are enjoying our online shop.
I have been using ThredUp for a few years now. It is great when you know the brand and style you like and can search for those specific items. I've been very pleased with my purchases. I have sold a few cleanout bags and those are not as successful. I've had some bags that made money but some that made less than $10. It is hit or miss. I also wish they included a picture of the tag so buyers could get more specific information about the product.
Hi Susie,
We appreciate you taking the time to leave an insightful review. All customer feedback is taken into consideration. It is important to note that our Clean Out program is intended to offer convenience that would otherwise involve preparing, photographing, selling, collecting payment, packing & shipping in peer to peer selling. To make the most of your Clean Out Kits, we recommend referring to the payout tools we provide to sellers (Payout Percentage Chart, Payout Estimator). Thank you!
I wish Thred Up, had a frequent shopper discount or would give a waive to partial of return stocking fees.
Hi Michele,
Thanks for taking the time to leave a review. Keep an eye out for some exciting news for our customers who love to shop with us. :) We're always thinking of new ways to offer benefits, deals and new features for our customers.
I love new items and brands! I like the app and how fast it updates! I would like more promo codes to make shopping fun!
Hi Shraddha! Thanks for your review. We are so happy to hear you are enjoying ThredUP. Happy shopping! :)
I started using ThredUp a few years ago. I loved it then. It was a fast turn around on what items they were going to purchase from me for their site and I made a lot more money. Now it takes a long time (months) to hear back from after the processing department and I have made way less money on the items they sell for me. Its taking to long and not enough of a return. It's just easier to dontate them to a local charity.
Hi Meghan,
Thank you for taking the time to leave feedback. We are sorry to hear that our Clean Out program did not meet your expectations, at this time. We are experiencing a high influx of Clean Out kits in our facility, which can cause minor delays in processing. The good part is -- more listings on our site and more payouts for sellers! We hope you consider donating with our Donation kits in the future. Thank you.
Couldn't believe the quality of my purchase. Really could have been right from the store. Delivery was just as they said which was right in time for my vacation.
Hi Diane! We are so happy to hear that you loved your order. Thanks for shopping with us. :)
My last order (two tops) was not as described, however I normally have good experiences. I ordered a shirt described as "gray" but when it arrived, it was navy blue. I bought it to go specifically with a pair of gray and black pants but I kept it because I could wear it with other stuff. The other top was described as "polyester" which is very easy to care for (exactly what I was looking for) but it was actually 100% silk. I liked the top and did keep it but it has to be dry cleaned. I'm hoping this was just a fluky experience!
Hi Stephanie,
Thanks for taking the time to leave a review! We are sorry to hear you received an item not as described. Luckily, our return policy includes an option for items that arrived not as described. This assure you will not be charged a restocking fee. Hope this helps!
The dress is beautiful! Fits nicely! Item arrived on time! I would recommend thredUP to my friends! Thank you so much!
Hi Cynthia,
Thank you so much for your review! We are so happy to hear that you loved your order. Happy shopping. :)
Not only does threadUP keep clothing and accessories out of our landfills by re-homing them, but the quality of their items is great. Some are new with tags still attached! I have found their shipping to be prompt and the packaging more than adequate. Highly recommend.
Thanks for your review Kelly! We are delighted to hear that you had a fulfilling and positive experience with us. Thanks for choosing used!
You've been warned. I sent in items for sale before a big move. Most of the items were worn once or twice or still had tags. I liked that they recycled items that they couldn't sell, so I sent off 2 boxes. Not everything was selected, which is totally understandable. Some designer shoes I wore twice were actually not good enough for sale, but that didn't upset me. What upset me was the ridiculous prices they paid for the items they did accept. Everything was basically under $5. So I looked on their site for a comparison. The ugliest, cheap-looking items were at least double what they were offering me for items that were basically brand new and quite trendy. I helped a friend use Poshmark and she had a much better experience. So I would recommend it over Thredup ANY day.
Thank you for your review Carla and we're sorry to hear about your disappointment. At thredUP, we aim to be the most convenient way to pass along your unwanted clothing responsibly. We always aim to provide as much information about our Clean Out services as possible so sellers have realistic expectations around selling results. We do display our payout structure (http://bit.ly/2vu1OaH) to allow customers to get a better idea of how much they'll earn. Please contact our customer service team via thredup.com/contact if you have further questions.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vanessa! We are so glad to hear that you enjoyed our Goodybox Program. :) We recommend that you include your feedback on your Order History page via your account. This will give your curator great insight to continue to create boxes with the styles you love!