thredUPReviews 6,178

Returned over a 150 bucks of merchandise. They claimed "items were not the same as sent" and attempted to give an 18 dollar credit on the site instead of returning 150 to credit card. Twelve useless emails in and its like banging your head against the wall.

Also, they sold me NWT items and marked the "estimated retail" as twice the price on tag. They charged more for the item than if I had bought new in store.

Love the concept but the customer service is so abysmal. Second negative experience with them. Won't be buying ever again. Not Worth it! Stay away.

They took a ton of pieces from me and my payout was like $7.00. Some of the pieces were designer with tags still attached. Then they charged me a $5.00 fee for something arbitrary that was written in fine print. They then turn around and sell it for a huge profit. It's serious the most f*%$#$ up business model, it's hard to believe it's even legal. I have a small amount of "credit" to use but I don't even want to support their "business" in any way so it's just sitting there.

I placed a few orders, all but a couple were NWT. I received my first order and the NWT ones were good, although at close to $100 a piece I didn't appreciate designer handbags shipped unprotected in an envelope. I recieved the first of the ones I purchased that were described as "excellent condition" comparing it to new.
It has 2 tears in the front. And inside was some makeup and a NEEDLE SYRINGE!
When I contacted them, a 30% refund was issued. They have a "final sale" on all handbags but do not stand behind their product when they mess up. And even the response I received stated this.
30% is not good enough. I don't want a damaged handbag. And 30% of the $80 I paid was not even close to making it right. They falsely advertised it, and they still refused my return.
And let's not forget about the needle my kids could of easily found before me. Thankfully it didn't. This would not even be close to over!

Sell or consign your clothes to anyone but these people. I packed up at a minimum $1k with of designer labels (black halo, frye, etc.) and shipped off my box excited to see what they came back with. I initially got a response that they received my shipment - they notified me it would take 2/3 weeks to process. That day came and went with no communication so I emailed them to check in. Over a week later they finally responded to say they were behind and gave me a date two weeks after THAT day as a new processing date. Finally, I get the email notification that my box had been processed. I logged on to find a COMPLETELY different shipment, with some of my clothing mixed in. On top of that, I only received a $63 store credit for the over 30 items they processed under my name. I was so frustrated that I didn't even reach out, took my $63 credit to purchase a purse and gave up. What a joke.

I sent in 2 bags with Thredup. I selected the option to have them send back items they did not want to sell on their site (which is a $10.99 fee). I lost $8.00 selling items on their website while they made approximately $250.00. I was hooked on the site buying items, the prices were great, although some items weren't perfect. With a positive purchasing experience I thought the same would apply to selling. It wasn't. It is a scam. They sell your items at a reasonable price to the buyer and give you 5%, 10%, 15% usually unless you have "luxury" items. If your item sells for $9.99 you will receive $0.50. If you have 20 items to be sold and you use select the option to return items they do not want you are already in the hole $10.99, which means to break even you hope your items a) sell b) sell for more than $9.99. I did send clothes to Crossroads and was sent a check for $22.00 with returned items they did not want, therefore start there or read reviews before selling to sites. I would have been better off donating the clothes to Goodwill or another charity.

I sent a huge bag of clothing, all of which were items they carry. When I used their prediction generator, I should have received over $100 for my bag easily. They even state in bold print that only about 40% of items are accepted. They must have only accepted 5%... and half of these items had tags! This site is a rip off, and then they turn around and sell for a huge profit. I had a friend who said she later saw fairly uncommon items she sent in that they wouldn't accept show up for sale on the site later! I will never use this company again. For 5 minutes of effort, I could have sold TWO of the items I essentially just donated on Poshmark instead and made more than the $13 I got from ThredUP. Stop advertising yourselves as some green company doing good... you basically steal clothes from people under false pretenses.

I've been selling and buying with Thredup for 3 years now. And I have just sent in my last kit to them forever. The process has become so shady. It takes them weeks to get things processed (not a big deal) but now if something sells you have to wait almost a month before you can even collect the. 10 on the dollar that you make. Pay out have dropped dramatically. Several time I have bought from them only to have the item arrive and it is the wrong size. Most recently I purchased a new with tags pair of pants, listed on their site as a 8. When it arrived, NWT, it was a size 6 and too small for me. My choice was to either pay for shipping or pay the restocking fee for their mistake. Several items have arrived smelling like smoke or like they were stored in a basement. This use to be a fun easy way to make a little money. I never expected to get great pay outs. It is used clothing. However, for the effort and time I am spending tracking my consignment items or dealing with their screw ups, I will just go find a better place locally. It is such a shame because I really enjoy using their service, now it isnt worth the hassle.
How this service has 4 stars across all of the review sites is super shady as well.

After mailing in my items, it took over a month and a half for my items to be "evaluated," with the "ready by" date being pushed back twice. For over $300 worth of seven "accepted" items, I was given the option of getting $7 or waiting 3 months and *possibly* earning $14. The average payout for each item was a little over $0.30.

I have not bought from this company nor do I plan to, since I don't want to support these shady business tactics.

In short - donate your clothes instead. That, or Poshmark is a great option!

Selling: they take very little of what you send in. For instance, I sent 5 pairs of Rag and Bone jeans in great condition, they accepted one. Where did the others go? Probably to their rescue area, where they keep the cash. All bags and jewelry are final sale. They have only a couple of pics of items, and you can not return these, even if they look different in the pics. And they don't give measurements on necklaces and bracelets. My mistake!

I sent a very large bag of quality clothing. Some items were new with tags and name brand. Thred Up said they only used 8 items and the rest would be returned. I receive the bag today it, is only a couple of pieces. I did not receive the items with the tags back. There are multiple pieces that are missing. They have applied 8.55 as an offer for h&m, roc rival, Dkny and akira jeans. I want them to take everything off their site and send it back. All my items. I have the receipt from usps to prove the weight of the bag verses the weight it will be once everything is returned. I entered the numbers on the bag. I believe is the tracking number. I will be making a bbb report also.

I thought I'd try something different instead of EBay. I tried ThredUp and Poshmark. Wow. The experience with ThredUp as a seller borderlines theft, I swear. I did a cleanout kit. On top of paying those fees, I also paid the $10.99 to get my items returned that didn't sell, and I sent 6 items. ALL of the items were like new and nice pieces like an Eileen Fisher wool dress, a Worth silk/linen blend blazer and pants, etc. 5 pieces sold. I was shocked at how much they charged for them compared to what my take was.

After everything was tallied, My 'haul' came to under $12. AND the $10.99 to return my item came out of that amount. Really? Then they charge you $5.99 to ship it back to you! The $10.99 is some kind of 'fee' for nothing. So my big takeaway was 80 cents. And they don't 'credit' you what they owe you against what you owe them. So I had to pay them, and then they paid me. AND to add the cherry on top, they charged me the PayPal 2% fee! I was so sure this was in error, I opened a chat. Nope. That's how it works. They end up with all the money, and you end up with nothing. The prices they charged buyers was crazy!

I'm going back to eBay! So very glad I didn't ship a lot more of my items that I'm selling. A total waste of time. How in the heck do they stay in business?

I ordered several items, and first they went to a previous address (from over 3yrs ago), and had to be sent back and re-shipped to my current address. Maybe that was my fault for not checking all my info carefully beforehand, but it was disappointing.
Then I got the order and the quality on a few of the items was very disappointing as well. Some items were nice. So I tried to return the one's that I wasn't happy with, and there was an issue with that, and I spent more time trying to get ahold of customer service so they could fix the glitch.
In the meantime I ordered a clean out bag, thinking that would be a neat way to clean out my closet of nicer stuff. It came quickly, and I filled it and sent it back with some nice stuff including Michael Kors, etc. It's been almost a month and I have heard nothing back yet. It apparently takes a LONG time to process. And based on the reviews, I don't expect they will offer me squat for it. Next time I'll just take it to the local thrift store or consignment store or sell it on ebay.
And my return still hasn't been processed. Things at ThredUp move very slowly apparently.