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I placed a few orders, all but a couple were NWT. I received my first order and the NWT ones were good, although at close to $100 a piece I didn't appreciate designer handbags shipped unprotected in an envelope. I recieved the first of the ones I purchased that were described as "excellent condition" comparing it to new.
It has 2 tears in the front. And inside was some makeup and a NEEDLE SYRINGE!
When I contacted them, a 30% refund was issued. They have a "final sale" on all handbags but do not stand behind their product when they mess up. And even the response I received stated this.
30% is not good enough. I don't want a damaged handbag. And 30% of the $80 I paid was not even close to making it right. They falsely advertised it, and they still refused my return.
And let's not forget about the needle my kids could of easily found before me. Thankfully it didn't. This would not even be close to over!
Tip for consumers:
Dont buy anything final sale and be careful checking the pockets
Products used:
I purchased handbags. Will use all but 1.
Angela K.'s review of thredUP earned 8 Very Helpful votes
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I sent designer apparel to this company, they kill you with fees. If you want to reclaim items,...
Hi Angela. We understand why this is alarming - we’re alarmed too and that is not okay. While our team is as thorough as possible when inspecting items for acceptance, human error does sometimes happen. That definitely does not excuse this instance and we’re truly sorry this was your experience. It looks like we have connected again privately and have offered additional solutions. Thank you.