Angela K.

I've made countless sales, and not 1 issue.
I get paid, and buyers have 3 days to dispute anything after delivery.
As a buyer I have come across a very big issue having sellers ship Items. They are supposed to have 3 days to ship it. If they don't a buyer is to get the option of canceling the order. However, sellers mark. Items shipped (when they haven't), at which point Mercari gives 7 days from the sell date for the item to arrive, before issuing a refund. I currently have been waiting 8 days, a couple days ago I contacted them and they told me to wait until today, at which point, if it's not arrived or started tracking they would cancel. I contacted them and a different rep told me to wait until tomorrow. They keep putting me off because they "take the seller at their word" they shipped it. What about my $ and my value? Extending the date when for no reason?
First 3 photos from first correspondence. Following are from today.