thredUPReviews 6,178

The clothing reeked so heavily of performed laundry detergent that I couldn't try it on, I got a headache just opening the box. Wasn't much of a loss because they completely ignored my style and color preferences. I made this purchase because I'm interested in being eco-conscious so clothing doused in chemical products doesn't fit the bill. Also very inconsiderate of them to use products that cause medical problems for people with asthma, chemicals sensitivities, and female reproductive systems.

I purchased some athletic shorts. Per the description they were WOMENS size large champion shorts. I received size large in GIRLS... and it's blatantly obvious it's a girls
Size. The waist itself is 11 inches. The large romper I bought had rotted elastic at the top and was totally stretched out. It costs 8.99 to ship back to them regardless that I've already paid 5.99 for shipping to even receive the items. I'm super disappointed, upset that I wasted money, and will not shop here again or recommend them. I gave them a
Chance because I'd heard good things. My items were straight up the opposite of what was described and I feel ripped off. No, I'm not going to pay for shipping again for their mistakes and false descriptions. I'll give the shorts to my niece, maybe they will fit her and the romper goes in the trash.

I ordered from them 5 times, and 3 times the items were not as described. One was wildly off in sizing. One item was described as jeans but was sweatpants, and another wasn't new with tagsit was wrinkled, tagless, and smelled like body odor. I was only given a partial refund. Plus, I placed 2 separate orders (and paid separate shipping) and they were shipped together. I asked about this and the customer service person said it was "passive bundling". So, they'll charge you double but ship it in one box. The customer service woman also insinuated that I was too stupid to understand what she was saying.

A friend at work told me she uses threadUp so I tried it. I sent a perfect batch of clothing-Joie sweaters, two Tory Burch dresses, Jcrew skirts, a silk Rebecca Taylor blouse and a DVF dress, etc. Probably 500.00 worth of clothes AT resale. I was informed I only made $39.00. The site "encourages" you to buy back instead of cash in, so I bought a Joie top for $29.00 which just arrived in horrible condition. They are stealing money. AVOID!

I was excited to try this - thought it fit in with my goal of havving small footprint- however the quality is shabby and everything thus far that I have received from the company smells like cigarette smoke covered up poorly with some god awful scent. Why anyone would send clothes reeking of smoke- especially childrens clothes- beyond me.
No bueno- I do not recommend. We will see if returning items is a nightmare. Disappointed.

Well two of my three items sold, for a total of 92 cents. I have the option to cash out but using either Paypal or a Visa gift card requires at least $1, and using Stripe would only yield 66 cents. The one shirt that did not sell has "expired" as I was not informed that consignments are posted for only 84 days. It will now be destroyed (a. K. a., "recycled") soon unless I request it back - for a shipping fee of $6 which is almost more than the consignment price. I don't want it back but I sent it in to be used, not destroyed. I could have lowered the price if I'd known I had only a limited time to sell it, and my cash out total would have been more than $1.

So in the end, I sent in a box full of quality items (see original post below), most of which were rejected due to issues that were fixable if they were even real (Ever hear of a washing machine? Button replacement?), and even for those things that were accepted I will receive so little that it's barely worth claiming. A box full of clothing with lots of wear left, and nothing to show for it.

I purchased over $400 worth of items and financed them through Affirm. Inaccurate website descriptions, hardly any items fit. I think I kept a couple of items, but returned about 10 items and requested to be refunded through Affirm. After the return was sent back, they only refunded $91.88... When I questioned them their customer service i was given the run around and was told that they deduct shipping and taxes and blah blah blah. They actually charge their customers to ship returns back to them. And it does not state this anywhere on their site that I saw. They then accused me of not sending all the items back, which I have proof that I did. Long story short they kept giving me the run around and refused to refund me any additional money. So now I am still out like $380! I will NEVER do business with Thredup EVER AGAIN! STAY AWAY FROM THIS COMPANY THEY WILL ROB YOU BLIND!

ThredUp accepted 10 of my items, for which I will receive at the most $15. Five of those items were brand name and new with tags, and I'm getting a buck and change for them? I also included an $80 pair of pumps that had only been worn 4x and a pair of boots that were the same, and I got nothing for them. My guess is some employee at ThredUp is wearing my shoes. Please... you'll get more for your items if you donate them and at least you'll feel good about the cause.

If you're looking to recycle used clothing from Old Navy, Target, etc. and don't want to deal with dropping off at thrift shops or donation centers then ordering a clean out bag from
TU is the way to go. However, please reconsider sending them ANY nicer brand name items such a J.Crew, Theory, etc. They will give you $1 for an item that they list for $30 or more. A few months ago I sent them a pair of Theory pants in great condition and they were not able to list them. When I inquired, they sent me a typical "we accept items in good condition" response. There was absolutely nothing wrong with this item and I am led to believe someone over there screwed up and I lost my item. In addition, their pricing structure is ridiculous. $45 for a pair of USED Lilly Pulitzer shorts that notbally cost $60 in store, while a dress from the same brand is $30?! Shop eBay or poshmark instead for better deals. I recommend selling designer items through eBay or poshmark. You will get much more in return.

UPDATE: As you can see from their reply below they have responded regarded one bag. It was the bag that actually had accepted items ( B2GN4-XYPXV). As stated I had sent in two bags at the same time and the other bag (B2WY7-6673M) had 0 items accepted. The two bags were a total of 70 pounds and I was just floored on how one of the bags could not have had a single accepted item. They have since then also send me an email apologizing and stating that they had my bag "incorrectly processed with another Clean Out Bag" and issued $35 to cover the anticipated earnings. I believe this is a result of this review and not a coincidence. Given that I got now a total of $40 for my two bags I am satisfied but it still leaves a bad taste in my mouth.

SHADY! SCAM! BEWARE!
I send them a total of 70 pounds of clothing in two shipments. Both shipments had the same kind of clothing. Hollister, Abercorombie, GAP etc. For one shipment they accepted 11 items for upfront earnings of $5.13 and for the second shipment they accepted 0! Items. Both shipments had the same kind of clothing and were sorted out of mine and my daughters closet at the same time. How is it possible that out of so many pounds that they did not accept even one single item? Makes you really wonder what happened to all of our name brand items. As others stated, I also truly believe they keep the clothing and them sell them but tell you 0 were accepted. SHADY! SCAM! BEWARE!

First I ordered a Goody Box which is a try before you buy service. That box was good, purchased about half of the items.

I ordered some individual items that were good but over half were not as advertised. The descriptions give little detail. Does this shirt have cold shoulders? Does it require hand washing? Who knows? Some of the estimated retail prices are very inflated.

I ordered a Rescues Box that didn't have a single item worth keeping. It was mostly Old Navy and Gap items. Some were children sizes or very shrunk. The Rescue Boxes are non returnable. I really like the idea of a grab bag but the one I got was junk.

I'll likely try a Goody Box again. The site is slow so browsing is tedious plus the restocking fee keeps me from risking purchasing regular items when the descriptions aren't detailed or accurate enough.