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Terry V.

1 Level 1 Contributor
  • 4 Reviews
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Hobbies & Interests, Shopping

Member since January 2019

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4 Reviews by Terry

• Updated review
Well two of my three items sold, for a total of 92 cents. I have the option to cash out but using either Paypal or a Visa gift card requires at least $1, and using Stripe would only yield 66 cents. The one shirt that did not sell has "expired" as I was not informed that consignments are posted for only 84 days. It will now be destroyed (a. K. a., "recycled") soon unless I request it back - for a shipping fee of $6 which is almost more than the consignment price. I don't want it back but I sent it in to be used, not destroyed. I could have lowered the price if I'd known I had only a limited time to sell it, and my cash out total would have been more than $1.

So in the end, I sent in a box full of quality items (see original post below), most of which were rejected due to issues that were fixable if they were even real (Ever hear of a washing machine? Button replacement?), and even for those things that were accepted I will receive so little that it's barely worth claiming. A box full of clothing with lots of wear left, and nothing to show for it.
thredUP -. – thredUP Rep
Hi Terry,

Thanks for reaching out. We are sorry to hear that our Clean Out program did not meet your expectations. We do our best to provide full transparency about our policies, what we expect, and our reasons for item acceptability. We want to accept 100% of what people send us, but must adhere to our strict quality standards to ensure shoppers are receiving like-new items. Please be assured that our processors never intentionally reject items from a Clean Out Bag with the intention of selling them through our Rescues shop.
We do not guarantee the acceptance of all items sent to us. Your items from bag #B2Q4D-WM4AT were rejected and marked "unclean/stained" as well as "rejected for overstock".
Classic styles rejected
• Previous review
I sent in a box full of clothing in good condition according to the ThredUp rules, but only 3 items were accepted - two big-box tees and a badly piled sweater that I expected to be rejected. The rest were items of classic styling and good construction, most of them still in like-new condition. I didn't expect to make much money (as obviously their prices are already low and they have to make a profit) but I am dismayed that quality pieces were sent to be "recycled" because... they weren't this week's style? The brands (e.g., Lands' End, Carhaart, Coldwater Creek) weren't up to snuff? Different people have different tastes, yet ThredUp apparently gets to decide what people should want. I suppose the reason I've never bought anything on this site is that the clothing I might like (i. E., basic, classic) was rejected before I could even see it.
thredUP -. – thredUP Rep
We're very sorry to hear your Clean Out did not go as expected. Our hope is to always manage expectations initially around what you can make with us. While thredUP typically accepts about 40% of a Clean Out Bag to sell, we use a variety of tools and techniques to accurately identify seemingly minor flaws that are often overlooked. We do love the brands that you sent, but because our processors are responsible for ensuring every item that is listed on our shop, they are strict about accepted items as our customers are expecting to purchase like-new quality items. For more information about our strict acceptance standards, please visit: https://bit.ly/2qKfpID. Our support agents are available via email, chat, the app, or our social media channels if you'd like to discuss the acceptance of your bag further. Thank you.
I ordered a vest from this company that was on sale, having read their policy that items discounted by more than 30% are not returnable for cash, only store credit. (Who does this, btw? Weird.) The regular price on the vest was $120 while the sale price was $80, so doing some quick math in my head I figured that it had been discounted by 1/3, which was about 30%. When I received the vest I found that it was too small and decided to visit the store in-person to try a larger size. I didn't like how the second vest fit either so I decided to return the first one, which I had been told over the phone that I could do. Lo and behold, the discount was actually 33% by the math, so I could only get store credit. (Sneaky?) The store would not honor what I had been told over the phone, and they didn't have anything else in the store that I wanted (or that wasn't over-priced) so I settled for a store gift card. My money was held hostage for over a year because the retail store is a pain to get to in the middle of town and the website sucks (or did at the time) as it displayed a hodgepodge of leftover items that did not reflect the stores' inventory. I finally found a couple of items that used up my gift card (not a penny more!) and have neither shopped their website nor set foot in any of their stores since.
I like that I have an entire YEAR to decide if I like an item and send it back if it doesn't perform, if it fades, pills, wears out, or I just don't like how it fits. This mostly makes up for the $9 shipping fee - although often they offer free shipping with a minimum order which isn't hard to meet (unless it's just a few dollars' difference and then it's a pill finding something small). I do have to pay return shipping but in a year I can collect multiple items and send them all back together for a flat price. They have cute, well-made (mostly) clothing from a variety of manufacturers - although I wish they would offer more pants (real pants, not leggings) that fit curvy, muscular women. I keep a running wish list and watch for sales!
I haven't shopped DTC in years. I cancelled their catalog and emails because not only had I sent most of my purchases back for being too long, too tight or otherwise ill-cut for my body (which wears a size 4-6 typically) but I was tired of the stunts they would pull with shipping, sales and various coupons. If I had a coupon for free shipping and an item happened to be on sale, I had to choose between the sale price and the coupon. More than once I had JUST ordered an item when it went on sale, and when I asked for a price adjustment I was told that this wasn't their policy. All of this was provided that they actually had an advertised item in stock as they were often out of something by the time I received either their catalog or a sale announcement. Apparently this company works for some people but not for me.

Terry Has Earned 16 Votes

Terry V.'s review of TitleNine earned a Very Helpful vote

Terry V.'s review of Duluth Trading Company earned 4 Very Helpful votes

Terry V.'s review of thredUP earned 5 Very Helpful votes

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