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Audrey H.

  • 2 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since April 2019

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2 Reviews by Audrey

What a disappointment. We ordered several pieces and the quality of the fabric was not as expected- it feels like plastic. Also, the prints didn't line up at the seams, which looks really bad. I followed the instructions to obtain a return authorization and did not receive a reply. I emailed their "customer service" department six times from three different email addresses, just to be certain the messages were being received, and never heard anything. Luckily, PayPal is backing me up and I am not obligated to pay for the merchandise.
Thredup has upheld no part of their responsibility to me. My order was not processed in the time they claimed it would be, they do not pay what their website claims, their communication is horrible and they are now holding my items hostage and will not return them to me.
thredUP -. – thredUP Rep
Hi Audrey—thanks for your input. Our processing time for orders is typically 1-2 business days, during times of high order volume processing can be a bit delayed. Our payouts will always reflect our current payout structure (https://bit.ly/2rjNhPx). We have sent you a private message to discuss your Clean Out in more detail.

Audrey Has Earned 4 Votes

Audrey H.'s review of thredUP earned 4 Very Helpful votes

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