I sent my boots back and then received an email stating that the refund of $40.75 had been sent to my account. Never received it. I have tried and tried and tried to get a hold of someone to help me. No one will return my emails or my calls. I will turn them in to the BBB. I can't believe how much time I have spent on this and they don't care. I have a job and really don't have time for this. They need to go out of business. They are crooks. DO NOT BUY FROM THEM. Their sizing is never correct.