Meg M.

I liked the clothes I received but I nearly had an aneurysm trying to deal with the crappy courier company they used. I live on a small island and after I paid through the butt for their private brokerage fees (ugh) they started robocalling me every day to say I needed to pick up my package on the MAINLAND. When I called support they said it was an error and they'd deliver, but the robocalls kept coming and they literally filled up my voicemail. After my order was delivered I got an email from them asking for feedback so I wrote back explaining this issue but never heard back. They clearly don't value their customers' time at all.

UPDATE: Response to response from ThredUp below:

I shop a lot online and your reply is not accurate. UPS, FedEx and other courier companies all charge additional fees of their own for their private brokerage services, which do not provide any noticeable benefit. You can control these fees by using USPS to ship to Canada instead. Your website does not show what shipment company you will use until after the checkout process is complete, and when I contacted support they told me USPS was not available as an option. The only option is the private shipping company that charges extra fees and cannot figure out how to deliver a simple package to an island without turning it into an ordeal.