I placed an order (for one single item) on December 29th. Got a notification from UPS yesterday, January 8th, after no movement for several days, that "all merchandise is missing and the empty carton was discarded. UPS will notify the sender" - so I contacted Old Navy today (January 9th) via chat and they said they hadn't been notified by UPS but wanted me to re-order. I was like, no, I want a refund. Period. I already checked and the item I want is no longer in stock and honestly, even if it was, I'm just done with this company at this point. So after much back and forth, and me telling them I can send screenshots of the UPS messages, I got my refund, however, they didn't refund the shipping. Womp Womp. The kicker?! I've had the EXACT. SAME. ISSUE. With Old Navy packages shipping twice before. Fool me once, shame on you... fool me twice, shame on me. I'm done. I get packages from other entities delivered by UPS/USPS all the time without incident - I don't know what it is about Old Navy packages with "merchandise missing" and the boxes being empty - are the Old Navy employees just saying "F this noise" and shipping empty boxes that bust open during shipment?!?! Or are they not sealing the packages correctly so the merchandise falls out during shipment? Do random people just open up and steal my orders JUST from Old Navy and absolutely nothing else I purchase?! What gives?! At this point, it's comical and I definitely feel like it's an Old Navy problem and not a UPS problem, seeing as how my other packages are always delivered intact with no missing merchandise...

Your commercial sucks so bd and it airs constantly on every channel. I am so sick of seeing it that I actually hate old navy.

I get my jeans from Old Navy. They have a lot of cute interesting things but not always my taste. I do like their jeans.

My mom recommend this site to bought stuff for my brother. I love how the sweaters made. Always the best!

I have been a longstanding Old Navy shopper since I as 12 years old. I have always been plus size, so it has been my go to retail store. I basically should be an ambassador at this point. I recently purchased 2 shackets that were 2xl Tall. Since Old Navy has changed their sizing, I wasn't sure how it would fit. Well they were way too big. So I bought 2 more of smaller sizing, and these work better.

I went to return, and it said that I was too late. Looking at the retun policy, it says that I only have 30 days from purchasing. Well I didn't recieve the package until 11 days later after ordering. This is extremely frustrating, as I cannot do anything about how long it takes to ship. I asked for an exception, as i have been buying from Old Navy for 20 years. I asked for the Manager approval, and they couldnt' do anything.

This policy is extremely unfair, and should be clearly stated on the website. As consumers, we should have 30 days from receiving the package. Not 30 days from purchasing.

I am extremely frustated with the direction Old Navy is going. Plus! Changing the sizing, has made the XXL sizes I buy to always be sold out now. I was always able to find XXL black leggings. Now they are always sold out, do to the sizing change, as it seems they have way less stock than before.

Not happy.