American Eagle Outfitters has a consumer rating of 2.99 stars from 74 reviews indicating that most consumers are generally dissatisfied with their purchases. American Eagle Outfitters also ranks 26th among General Apparel sites. The most common issues with American Eagle Outfitters are around customer service, which is not as good as expected by some customers.
I order from this company at least once a month and just love the products they have! The only time I encountered an issue is when I ordered a candle and it came broken into pieces. The representative I spoke with was helpful and kind. Their products are so cute and stylish and the prices are very affordable. Have always, and will continue, recommending others to this company.See positive reviews
If there was an option to only give half a star that's what I would choose. I had the WORST experience with American Eagle after ordering online. Customer service was no help whatsoever and she was rude as can be. The ordering, processing and shipping procedures with these people are dismal at best. It took them 5 days just to create a label for my order and keep in mind that I only ordered 2 items! Their website constantly freezes up and apparently cannot understand a simple command. Overall it was a very disappointing, frustrating experience. I DO NOT recommend American Eagle to ANYONE!!!!!!See critical reviews
Tip for consumers: DON'T!!!!
I've always been able to reach them when I callit's never been a problem.
Shop American Eagle Outfitters for men's and women's jeans, T's, shoes and more. All styles are available in additional sizes only at ae.com
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