Customer Service,

I would like to state how incredibly disappointed and how your customer service have no clue on items ordered online.

I placed an order on 12/3. On 12/5 was told there was a delay. I then contacted Customer service live and was giving a lot of bologna that all items are in stock and will Arrive in time for Christmas

12/19 we receive a notice that 4 out of 5 are backordered. Totally unacceptable and I will be returning the 1 item shipped to me.

Just lost a customer.

Super cute but leaves lint EVERYWHERE. I wear my backpack and when i take it off it looks like a bear had but it on. My friend got the same sweater in pink and it stained her pants pink. Do better. And the lint is wild.

Order # *******966. Order yesterday 9/1. Forgot we had a holiday on Monday. So most likely my order wouldn't be shipped until 9/5. Need to product by Friday. I chatted online on Friday asking if we can change the shipping and she said to check tomorrow since it was a new order. So I did the chat today and the lady said she can't do anything to help me. So I asked for a phone number just in case she didn't have the authority to change the shipping. She said they can't do anything for me. So now I'm in a bind and seems like nobody from AEAGLE seems to care. I have bought several products from them. Unfortunately they don't carry my size in stores so I have to use online shopping. Order from them another time and it didn't fit and had to pay an outrageous price to return the item, I think around $15. I did it no problem. But for a company not to help in my situation is really frustrating. This is the last time I use this company for anything. Please be aware.

I used to shop here exclusively for my swimsuits, leggings, bras/bralettes, and panties. However, over the past two years, many of the mainstay staples i purchased here are gone or replaced with lower quality options that are the same cost, or more. I just ordered $300 worth and its all getting sent back because its obviously china-made crap that is tacky and cheap to the touch, and will fall apart in the wash. AE, whatever you had going for you with your diverse modeling campaign, is easily pissed away by poor business ethics and anti-consumer business practices. Are you an overpriced brand for teeny-boppers or are you a timeless American brand that serves women of many ages? Right now, you're a teen brand that i regret from purchasing from.

I'm not sure. The sizing is a bit iffy because I just ordered a dress at my normal size, and it barely fits. But, the clothes are cute and certainly popular. The prices are high... but i guess it's ok overall. Oh wait one more thing. Make sure you read the reviews on the site to find out more info. I ordered a dress that seemed perfect on the site, and when I tried it on, it was so short and very see-through. I returned it immediately. But, I do like the clothing most of the time, but ehhhh..

I keep remember why I only order once a year! I placed an online order on Dec 25. Today is Jan 6 and it just now shows "shipped". Which really means only the label has been printed and will sit another 2 days somewhere. The shipping email I recd today was very confusing. It said 1 item was on backorder and 1 item shipped. I only ordered 1 item to begin with. I'm assuming my item had been on backorder that whole time and I was never informed. So if this shipment is ever released, UPS shows it is a 7 day timeframe. This was a mess just for 1 overpriced bra! Lesson learned again.

So i went to the riving mall last week and i was looking around with my daughter, while i was in there the manager was treating the employees terrible, its terrible management, and the fact she was being rude in front of guest is unacceptable, she needs to get fired or demoted asap!, when the manager walked off i went up to the employee and she told me the name and her name was ahriel, if you want respect then you need to earn it, these employees should not be dealing with nonchalant managers, she told me she makes them clean her mess, and that is disgusting there needs to be consequences for these actions, she needs to LEAVE! No general manager should act like this.

I'm bawling my eyes as I'm typing this.

I ordered from American Eagle Outfitters. I ordered 8 items. 1 was supposed to be shipped separate which I received. 7 were supposed to be shipped in a box which arrived opened, with only a tee shirt inside. I contacted them and they told me that there was NOTHING that could be done, that because the package said it weighed 6.6lb they were in there when I received them which they were NOT. I contacted UP''s and was told only the sender could file a claim. These were gifts for my husband and my Secret Santa I got dragged into doing this year that I COULDN'T even afford at this time. I received a Tee Shirt and a Sweater I have now technically paid $248 for. I hope they can live with their selves for this. They have lost a customer for good!

I use to love AEO! As a curvier but not bbw, girl they had dresses and jeans I could fit in that didn't look like the ugly layne Bryant torrid etx crap! But the past seven years I've noticed the styles the designs are the same if not worse! Prints icky before they were ahead of the time cure accents great knits…. Now it's the same stuff but worse! So bummed they can keep their American boho look but how many times will they sell the same muted ruffled floral mini skirt? Yet seven years ago there were more choices!? Boring