For more than 7 years I'm a good customer in any Old Navy shop in the States wherever I have a stop-over on my travels between Europe and Central America- with the virus I could not fly through the States anymore and as actually I found a company that is shipping containers to Central America, where I live, I started to test this company first- now after some shipping I did the big purchasing with my US debit card - many well-know companies, but also small shops. Of course I also shopped in the Old Navy website and found 13 clearance articles last night, made the payment through my debit card - everything seemed to be fine, payment went through. It was important, that the shipment would arrive in Texas with the freight company before Friday, February 12 - that's why I had agreed to pay 7.00US$ for the shipping and waive the free shipping.

Today the very big disappointment - Old Navy had cancelled my order because they guessed a fraudulent use of my card. They just kicked me out without trying to solve! I called the research department from here my local phone (as they charge less for calls to the US). All together I had 3 calls - talked more than 30 minutes to 3 different agents, spent at least 20.00$ in calls - just for nothing!

The agents tried very hard - my first contact tried everything, verified my card details and billing address and she could verify - why did their sales department not take these 2 minutes time and try the same? - This is ZERO customer appreciation!

So she had verified my card information, but as I do not have an American phone number then asked me to place my order again and use my Paypal account. I tried to place the order again and had to figure out, that 10 of my 13 items were not available anymore- this is so embarrassing -Old Navy instead of contacting me and make me verify my account just cancel my order? This is extremely rude - I'm missing words! - But I was still positive, tried to order the 3 remaining items and added 2 more items and went onto the payment option "Paypal", signed in and got the message, that Old Navy was only accepting Paypal accounts registered in the US - what an embarrassing next experience! Unbelievable in times of global businesses!

I did still not give up and called the research department a third time and the lady asked me to place the order again and use my card - she could monitor my order, could then waive the shipping cost and blablabla - I tried this and now your system does not like anything in my order, because as soon as I click "review your order" it will not continue anymore. I tried with a second card - NOTHING!

Once again - I'm so very much insulted, embarrassed, frustrated and really upset now, about the behavior of Old Navy - I'm missing words to describe! Having spent so much time and money just because this company just cancel orders whenever they're happy to do - this is NO customer appreciation at all - NONE! I'm shocked - I always bought for my Grand child and my daughter - I even bought for poor people in my village to give them clearance articles for free - and now I had to deal with such a rude "kicking me out" of my already paid order - that's absolutely rude and unacceptable- I'm sorry to have to say this - I'll NEVER ever set a step into any Old Navy shop anymore - I'm not supporting this kind of behavior!

Shame on Old Navy

I have been shopping at Old Navy for over 25 years. I have a credit card with their company and have for years. I have done most of my clothing shopping for my five kids, and now their spouses. Well I went in August to buy matching clothes for my whole family (9 people) for family pictures. I spent over $700 that day. I went in last week to return 2 pair of jeans and 4 blouses that didn't work, and all of them were unworn with tags still on them. I had my original receipt. The lady at the register told me since it had been over 45 days, she had to give me the sale price. I told her that was fine, and asked why it wasn't 90 days like it was in the past, but that I understood the policy. Then she said she could only give me in store credit, and again I said it was fine, even though I would have preferred credit back to my Old Navy card. Then she rang it all up, and it came to just over a hundred dollars. She put the clothes behind her and then turned to give me my receipt and she said, "Oh I'm sorry, your return has been rejected." I asked her why and she said I would have to call the company on the receipt and there was nothing she could do. So I had her gather the clothes up and I left. I had other errands to run and so I called while I was driving around. I was on hold with that company for 47 minutes. When the man finally answered, he asked for the transaction ID number. I gave it to him 4 times and he said there wasn't anything under that number. So he asked for my license, and he said the same thing. He said I had to go to the customer service counter at Old Navy itself to resolve it. At that point I couldn't get back to Old Navy before it closed so I went again tonight. I explained to the girl at the register what had happened and asked if there was anything I could do to return the clothes. She said, "we can just return them as if you didn't have your receipt." Odd, because I did, but I said that was fine, please just return them. So she rung them all up and asked for my license. So I said, is my license going to be attached to the last time I tried to return them? And she said No. But sure enough, it was, so my return was rejected again. She called her manager and he said there isn't anything he can do, apparently my license has locked me from being able to return anything at Old Navy because I keep trying without my receipt. I am livid. I have never returned anything there without a receipt, AND they can look it up on my credit card statement. So now I have a bag full of clothes that don't fit, and Old Navy employees and managers that said it's out of their hands. WORST CUSTOMER SERVICE in the world! Those clothes are still hanging in their store, they are from less than 2 months ago, not 2 years ago. To top it off, I went tonight to return a pair of jeans to American Eagle that I also bought on picture day and they happily gave me my money back. And then to JC Penney to return two shirts from the same day, and they happily returned those as well. If I could give Old Navy zero stars, I would. I am SO disappointed by the way I was treated in both stores and I'll do everything in my power to convince everyone I know to never set foot in another Old Navy again.

Interest Rate Horrible
Say No and Stay Away, Don't Apply...

This is the complaint I just filed with the Michigan Attorney General's office:

On Friday, July 28 (transaction time was 8:52 pm), I was asked by the cashier (cashier #*******) at Old Navy (1475 Burkhart Rd., Howell, MI *******) if I'd like to sign up for their rewards card. I had been shopping and already signed up for others at other stores, so I easily agreed. I was slightly taken aback when asked for my SS#, but the store was closing soon and there was a line, and I was on the spot and still clueless, so I didn't halt the process. Only after the cashier told me that I had been approved for a $1000 credit line did I realized that he had signed me up for a credit card. I said, "I thought you said this was a rewards card," to which he perkily replied that yes, this was how I would receive rewards from Old Navy and its affiliates (which, by the way, are stores I don't shop). To be clear, he never mentioned, at any time, that this was a credit card. This kid either had no clue that his behavior was shady and wrong, or he did, and had no remorse. I suspect that store management is training them to do this. The next day (Saturday, July 29), I called Old Navy's credit card line (*******294) in hopes of paying off and closing the card. I was told that the balance hadn't posted, so I couldn't pay it. A supervisor named Cedric assured me that he would start the process to close the card and have it removed from my credit report. Today (Tuesday, Aug. 1) I called again, and paid the balance, but was disturbed to find that my card had not yet been closed and my available credit had been tripled to $3000. I spoke to a representative named Patrick, who first told me that they could not take the card off of my credit report, but when I stayed firm, he put me on hold and came back to tell me that he was going to transfer me to a manager. After quite a long while on hold, Patrick came back to tell me that the request had been filed with the credit bureau and that it would take 20 days from Aug. 29 to receive an answer. When I asked about my suddenly tripled balance, he told me not to worry about anything. And that was that. I would like to see this taken care of by Old Navy in an expedient manner, and also that it doesn't show up on my credit report. And I would like pressure put on Old Navy, at least this location, for this practice to stop. After sharing my experience, I have learned of others that have been duped in this same way. I have had several retail jobs, and NEVER was I told that it was okay to trick people into applying for a credit card. This is absolutely unacceptable.

WORST EXPERIENCE EVER! The lady in the fitting room was so rude! She was old, short blond hair and white. Thinking that I would help her put the clothes on the rack so she wouldn't have to but instead she yelled at me and gave me attitude. "that doesn't belong there!" snatched it from me and I stood there with my kids. I asked "Really?!" she said yes REALLY! YOU NEED TO LEARN HOW TO READ! I was shocked at the what she said to me! I told her "YOU CANT TALK TO ME LIKE THAT!" I didn't even see the sign that they had put up. There was a bystander and he didn't even do or say anything! So I went to the Manager (his name was Alan), explained everything and he said that he would talk to her. I called back in 30 mins and he said that he sat her down and spoke to her and she did apologize. I think he was lying and was just trying to play it off. I said, that's fine, but I really don't want any more of your customers going through what I did. He said that he already notified his store manager about it as well. GOOD - if he really did! But that lady lied and left out the part that she said i need to learn how to read. I should have stayed and had it situated. Cause he said that she never stated that I needed to learn how to read. He also stated that he's going to go with what his employee said vs what I said. I understand but really? When I explained the situation right then and there, and then call to explain it again, hes going to deny it?
WELL... isn't that funny. That's how the whole incident happened! He said he's not going to fire her. He's not going to babysit because we are all adults. This experience taught me that if there is a problem EVER, You should always try to resolve it at the store along with the Manger, Make a big scene so EVERYONE would know. I'm upset that my kids had to see how this horrible lady treated me. This is NOT OKAY! PEOPLE NEED TO SPEAK UP AND NEED TO KNOW THIS KIND OF SERVICE IS NOT ACCEPTABLE. Please, for your own sake, SHOP AT A DIFFERENT OLD NAVY! DO NOT SHOP HERE! And lady if you are reading this complaint! I CAN READ! AND I CAN ALSO WRITE!

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Great style, and good service. Thumbs up!

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Great buy will shop again

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