Jo H.

I placed an order (for one single item) on December 29th. Got a notification from UPS yesterday, January 8th, after no movement for several days, that "all merchandise is missing and the empty carton was discarded. UPS will notify the sender" - so I contacted Old Navy today (January 9th) via chat and they said they hadn't been notified by UPS but wanted me to re-order. I was like, no, I want a refund. Period. I already checked and the item I want is no longer in stock and honestly, even if it was, I'm just done with this company at this point. So after much back and forth, and me telling them I can send screenshots of the UPS messages, I got my refund, however, they didn't refund the shipping. Womp Womp. The kicker?! I've had the EXACT. SAME. ISSUE. With Old Navy packages shipping twice before. Fool me once, shame on you... fool me twice, shame on me. I'm done. I get packages from other entities delivered by UPS/USPS all the time without incident - I don't know what it is about Old Navy packages with "merchandise missing" and the boxes being empty - are the Old Navy employees just saying "F this noise" and shipping empty boxes that bust open during shipment?!?! Or are they not sealing the packages correctly so the merchandise falls out during shipment? Do random people just open up and steal my orders JUST from Old Navy and absolutely nothing else I purchase?! What gives?! At this point, it's comical and I definitely feel like it's an Old Navy problem and not a UPS problem, seeing as how my other packages are always delivered intact with no missing merchandise...

I've been a loyal Torrid customer for years. A majority of my clothing comes from Torrid, both work and personal. Lately their shipping and customer service have cone completely down the drain. I placed an order on June 15th, it is now the 28th, and I was finally told today that it wasn't going to ship until July 5th... 20 days AFTER I placed my order. I've sat on the phone on hold for upwards of an hour with no answer. I emailed customer service and didn't hear back for days, and when I finally did, it was just a boiler plate response. Finally got ahold of someone on the chat function today (after waiting 34 minutes for an agent), who confirmed the July 5th ship date. The kicker? I placed ANOTHER order on June 20th that has already shipped and is expected to be delivered in a few days! I cannot for the life of me understand how my order on June 20th shipped before my order on June 15th, and WHY IN THE WORLD it's going to take until July 5th to ship my order?! These are the questions I asked the chat representative, who promptly DISCONNECTED THE CHAT instead of answering me. You better believe they charged me IMMEDIATELY for the clothes I purchased though. Torrid has just lost a loyal VIP customer. Their customer service is sickening and their shipping is pathetic.