About the Business
Old Navy is an American clothing and accessories retailer known for its affordable, stylish, and family-friendly fashion. A subsidiary of Gap Inc., it offers a wide range of casual apparel, denim, and seasonal trends for men, women, and children. Old Navy is recognized for its playful branding and frequent sales promotions.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Old Navy has a rating of 2.3 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 13th among Discount Clothing sites.
I have been shopping here literally since 13 and love it. The clothes are good quality and are nice and pretty. Thanks guys
I could probably go into sales for you. It's really wonderful. I am really satisfied with my OldNavy.
Can't beat the sales! Good quality for the price. Lots of selection to please everyone in the family.
I love love love Oldnavy! Everything I've bought from there has been affordable, great quality and fit well! Always depend on Oldnavy!
I ordered several times using my account with this company and was so pleased with the merchandise and customer service. Good company!
I hate the employees and i never wanna see them again. I was doing my christmas shopping and they framed me for stealing a 3 dollar beanie.
Absolutely absurd to charge for a bag. You have loyal customers that shop there and you can't even provide a bag at no charge. Ridiculous!
Selling cheap clothes for slave labor in other countries when you should be making these clothes right here in America. Keep the jobs in America
Really did not expect such good service considering Old Navy is not known for quality. Their service and shipping is unbeatable.
I order in your store clothes for the whole family. The quality of clothes is very happy. Very grateful to you.
I returned items and was due a refund to my PayPal account. The refund never arrived and I have been lied to for the past 45 days.
I have bought a lot of items from this manufacturer and I adore all of them. Thanks for a great service and high-quality clothes.
If you take your time to try on clothes in the dressing room, look in the mirror, and make sure your not bloated, you will the style you want.
It was not too good and not too bad. I would recommend OldNavy, they should improve their services and quality.
I love their items its co comfy to wear and its just simple like me. I like the different variety and the colors that they have.
Great customer service and I was able to get through to them on the phone with no hassles. The rep I spoke to was very kind and considerate.
I want to say that this store has the best quality of clothing and service. And the website is very easy to use, ordering is quick and easy
I always like, love Old Navy. It never fails to excite me and the kids. Good value for the money. Good selection for the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members