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Old Navy has a rating of 2.5 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.
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Old Navy has been our family's go to store for years and for some reason we never bought from them online. Recently we signed up for their website and found it is even cheaper than buying from the store and they always have the right size in stock. Even better the clothes have not been picked through and tried on by a million other people. Great find!
I love old navy. But I really love their website... more size choices like short/petite and more cute inexpensive shoe choicesnas well. Always a great sale/coupon code/free shipping! :)
I usually shop in stores, but having an infant and taking him out is difficult, so I'm kind of new to online ordering and I must say, I love it!
I was very happy with the merchandise I received, however shipping did take a while.
Old Navy sells casual wear. They are always having sales and if you can wait it out, theres usually a 30% sale. But lots of times, lts of sizes wont be available during the sale. I love the free shipping.
Really did not expect such good service considering Old Navy is not known for quality. Their service and shipping is unbeatable.
Completely love shopping online. There is always a deal to be found and my shipping is always free. I usually receive every order within a week of placing it and I have yet to not receive an item.
I am also pleased by the fact that they do not immediately charge your credit card for your purchase, it makes me feel much better to know that they don't have my money until I have my clothes.
The only issue I have with Old Navy is their inconsistent sizing which makes me nervous to order certain items online. Everything still fits though and looks great.
I absolutely love this site. They have good quality items and always have a lot of them on sale, so you can have your goods for a very good price. They also have a common sing in for the whole website, that includes Atlheta, Piperlime, Banana Republic, Gap and Old Navy itself. The clothes use to be true to size and they deliver in the time promised.
Love that I can search for specific sizes on their website. A few times, I've received the incorrect size (but correct on the receipt) but the returns have been easy.
Very easy to order from, reviews posted on every item for sale so you know if the item runs big or small and how it handles a wash :)
I always see people getting nice things from Old Navy but for me, no matter what I ordered, it just didn't look as cute on me. I do appreciate that I can get a lot of things pretty cheaply there - like tees that I'll just wear for a short time, or even swim gear. The website is pretty good and a lot less overwhelming than the store.
Answer: I have never had an issue but I make sure to call when it's not peak hours. I call in the evening after dinner time. Never call on a Monday morning.
Answer: Clear your browsers cache and cookies. Something you should do everyday anyways.You can sign up for emails without having an account but if you think you do just do a simple forgot password on the sign in page. I prefer ordering online bc they have online only specials. You can also chat with an agent. If you call make sure it's not peak hours and you'll have no issues getting a person.
Answer: It may have gone to your junk folder. If you do the shopping without signing in or as a guest then you don't get confirmation email. Always take a snapshot when you place your order or call them. It happened to me twice. Now I always make sure I am signed in before placing order online. Hope this helps.