business logo of Old Navy
oldnavy.com
casual, classic men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45
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About the business


oldnavy.com
+1 800-653-6289
USA
Old Navy is part of Gap, Inc.
Clothing item from Old NavyFashion apparel by Old NavyMerchandise from Old Navy clothing lineOld Navy fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items are in their original condition: unwashed and unworn. items not in this condition will not be accepted.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: no

Product

Style: casual, classic
Body Fit: regular, plus size, petite & short, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (2XS, XS, S, M, L, XL, XXL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-653-6289

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Old Navy?
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Old Navy Reviews Summary

Old Navy has a rating of 2.5 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 12th among Discount Clothing sites.

service
154
value
135
shipping
128
returns
110
quality
124

We monitor reviews for authenticity

Washington
1 review
1 helpful vote
Follow Helen P.
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Old Navy has been our family's go to store for years and for some reason we never bought from them online. Recently we signed up for their website and found it is even cheaper than buying from the store and they always have the right size in stock. Even better the clothes have not been picked through and tried on by a million other people. Great find!

Date of experience: July 26, 2013
Illinois
6 reviews
27 helpful votes
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I love old navy
April 21, 2013

I love old navy. But I really love their website... more size choices like short/petite and more cute inexpensive shoe choicesnas well. Always a great sale/coupon code/free shipping! :)

Date of experience: April 21, 2013
Massachusetts
3 reviews
5 helpful votes
Follow Kim G.
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I usually shop in stores, but having an infant and taking him out is difficult, so I'm kind of new to online ordering and I must say, I love it!

I was very happy with the merchandise I received, however shipping did take a while.

Date of experience: November 8, 2012
Massachusetts
6 reviews
15 helpful votes
Follow Sarah K.
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Old Navy sells casual wear. They are always having sales and if you can wait it out, theres usually a 30% sale. But lots of times, lts of sizes wont be available during the sale. I love the free shipping.

Date of experience: March 14, 2012
Iowa
2 reviews
3 helpful votes
Follow Marlo D.
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Really did not expect such good service considering Old Navy is not known for quality. Their service and shipping is unbeatable.

Date of experience: February 7, 2012
Canada
5 reviews
36 helpful votes
Follow Jess S.
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Completely love shopping online. There is always a deal to be found and my shipping is always free. I usually receive every order within a week of placing it and I have yet to not receive an item.
I am also pleased by the fact that they do not immediately charge your credit card for your purchase, it makes me feel much better to know that they don't have my money until I have my clothes.
The only issue I have with Old Navy is their inconsistent sizing which makes me nervous to order certain items online. Everything still fits though and looks great.

Date of experience: September 9, 2011
DO
3 reviews
24 helpful votes
Follow Vianely G.
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I absolutely love this site. They have good quality items and always have a lot of them on sale, so you can have your goods for a very good price. They also have a common sing in for the whole website, that includes Atlheta, Piperlime, Banana Republic, Gap and Old Navy itself. The clothes use to be true to size and they deliver in the time promised.

Date of experience: August 4, 2011
Virginia
6 reviews
11 helpful votes
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Love that I can search for specific sizes on their website. A few times, I've received the incorrect size (but correct on the receipt) but the returns have been easy.

Date of experience: April 15, 2011
New York
8 reviews
45 helpful votes
Follow Sarah L.
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Very easy to order from, reviews posted on every item for sale so you know if the item runs big or small and how it handles a wash :)

Date of experience: February 3, 2011
1 review
1 helpful vote
Follow Alyssa V.
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I always see people getting nice things from Old Navy but for me, no matter what I ordered, it just didn't look as cute on me. I do appreciate that I can get a lot of things pretty cheaply there - like tees that I'll just wear for a short time, or even swim gear. The website is pretty good and a lot less overwhelming than the store.

Date of experience: September 23, 2010