How easy is it to get a hold of customer service at Old Navy?

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How easy is it to get a hold of customer service at Old Navy?

asked by Elizabeth O. on 6/5/20

7 Answers

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Anna C. on 7/20/20 · Answer 1 · 2020-07-20T02:02Z

Anna C.

on 7/20/20

Extremely hard! After being on hold for over an hour on two different occasions, I'd rate their availability at a -7. They have a chat option that is makes unavailable.

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Lynn U. on 7/18/20 · Answer 2 · 2020-07-18T11:41Z

Lynn U.

on 7/18/20

I've never had any problems. But the great thing is they will handle returns inside the store - even orders placed online.

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Betty S. on 7/13/20 · Answer 3 · 2020-07-13T01:18Z

Betty S.

on 7/13/20

Not easy at all!

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J T. on 7/2/20 · Answer 4 · 2020-07-02T08:01Z

J T.

on 7/2/20

Impossible. Seriously, you'll find Bigfoot before you get ahold of customer service.

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Isabel B. on 6/28/20 · Answer 5 · 2020-06-28T09:22Z

Isabel B.

on 6/28/20

Very long on hold time or they can't take your call at the moment

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Janell G. on 6/19/20 · Answer 6 · 2020-06-19T09:58Z

Janell G.

on 6/19/20

Impossible. Hold time is over 25 minutes before I finally hang up. Facebook messenger there isn't a reply 9 hours later.

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Kay C. on 6/17/20 · Answer 7 · 2020-06-17T10:43Z

Kay C.

on 6/17/20

YOU CANNOT GET AHOLD OF ANYONE at #OLDNAVY! I've tried a total of 4 times. 1. On hold 26min 2. On hold 40 min. 3. On hold 26 min. 4. Answering machine service says " We cannot answer your call, call back later!
It's RIDICULOUS!

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