Lynn U.

I order from them online, and shop in the stores. They have such cute, up-to-date styles for kids and teens. And it is an affordable option for adults who want to look hip without spending a fortune!

EB deserves a 0 due to their complete lack of customer service. It is disappointing because I do love their many of their products (although the over-all quality has gone down in recent years). I have been a loyal customer for well over a decade and have recently been through a terrible ordeal with their deteriorating customer service department. Historically, I order a lot from them. I am a Gold Level member, but have ignored their recent rewards, eddiebauer.com sales, discounts, coupons, etc. It has been months since I returned five pairs of pants - and although they acknowledged receipt of the items in early April, they still have not refunded my money as requested (it is mid July). They claim that they changed systems and cannot do so, but I can see all of my order information and credit card info when I login to my account. It is total incompetence. And, good luck getting someone who can help over the phone!