Traci F.

I swear that they missize their jeans. Bought a size 10 boyfriend fit and they were too tight. Bought a size 12 and was swimming in them. I literally have to go into their stores to buy jeans bc every fit I wear a different size. But I love their jeans. Great jeans at a great price when on sale. Having previously worked in a jeans factory all your expensive and cheap jeans are cut from the same denim. Besides the sizing thing I have not once have had any issue with Old Navy in store or online.

I ordered their "free" candle back in January. Well this is August and I got charged $49.99 and $2.99 and was told I was signed up in their candle of the month club. I never agreed to that. Contacted the company and was told they would cancel the subscription I never signed up for and refund my money in 5-7 business days. It's well past that. Many phone calls, emails produced nothing but a screen shot of the refund amount that doesn't tell me anything. You call the company and they never call back, they don't respond to emails. Filed a complaint with the BBB. They have a negative rating with them and 68 complaints. Now I am on the 2nd hour with my credit card company disputing the charge and will be contacting the Attorney General's office about this. I have half a mind to start a class action lawsuit because of all the time I have wasted trying to get my money back. Do not even attempt to buy from them. They are a total scam.