About the Business
Old Navy is an American clothing and accessories retailer known for its affordable, stylish, and family-friendly fashion. A subsidiary of Gap Inc., it offers a wide range of casual apparel, denim, and seasonal trends for men, women, and children. Old Navy is recognized for its playful branding and frequent sales promotions.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Old Navy has a rating of 2.3 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Old Navy most frequently mention customer service, credit card and business days. Old Navy ranks 13th among Discount Clothing sites.
Every Time I watch your commercial it always puts a smile on my face you guys are the best Deborah I Benson
IF I SEE THAT JAMMY COMMERCIAL ONE MORE TIME I WILL KILL SOMEBODY! IT IS SO ANNOYING IT MAKES ME WANT TO PUNCH A HOLE INTO THE WALL. Merry Christmas!
My online order w curbside pick up was a terrible experience. I need to speak with a live person...
So, I ordered 4 items from Old Navy for a cruise I go on this week and received ONE of those items but did NOT receive the other three today in my package. Instead, I received TWO items I DID NOT order and that were incorrectly placed in my package.
When I spoke to a representative and their supervisor, these were the only options that Old Navy was willing to offer:
1. Issue a return for the incorrect items that I did not even order and once that is received THEN I could get credit for the items that I ordered but never received as promised by their order confirmation and shipping confirmation.
2. Charge me a SECOND time for the items I originally ordered (and already paid for) and then issue me a credit for the first charge once they received their incorrectly shipped items back. After a LONG talk about the lack of customer service, they said they would expedite shipping of the items I should have received TODAY.
Note:
-They are now out of stock for a dress I originally ordered and they had in stock so even though I paid for it, they confirmed the order and shipment, I have no option of receiving the dress.
-If I had NOT BEEN HONEST, they would have issued a refund within 1-2 business days without waiting to receive the incorrectly shipped items back however, because I was honest, I now have to wait for them to get the incorrectly shipped items back before I get my refund.
My thoughts….Old Navy, your customer service policies are terrible. Old Navy policies seek to serve the company and definitely not the customer.
I was never given an option that honored my honesty, expedited the receipt of the items that I already ordered, paid for, and was confirmed as supposed to receive. Your policies are business-serving and do not honor your customers in any way and need to be re-evaluated and given some old fashioned "the customer is always right" attention. Also, you need to give your customer service representatives the freedom to help their customers with options that best serve the customer.
Ridiculous. Be warned, friends!
I like the styles and variety in Old Navy, but sometimes I find the quality to be a bit poor - but then it is mostly made in China.
I feel like the store was a mess but the selection and prices are better than ever.
Old Navy offers pretty good value and cute looking clothes for casuals. Great for my teens too.
When your as poor as me, this is one of the best places to get decent clothes.
HIGH PRICES FOR JUST SO SO PRODUCT, another subsidiary company to flog the same merchandise to a different age group.
I prefer LL BEAN
Clothing of oldnavy's is not just good but it is best. Thumps up for you oldnavy.
Great place to shop for cloths that look good, fit well and are comfortable to wear!
I love quality for price and styles are for all age groups! Very well made clothes.
The prices are tight and I would recommend their clothes to a relative or a friend
I bought few dresses from here and i got amazing discount. Thank you oldnavy for this.
The best OLD NAVY I being a faithful customer of OLD NAVY stores for more than 20 years, loveee their LOWEST price love it
The delivery was on time and each product delivered was in perfect condition as expected.
I love old Navy they have amazing clothing types but they are really high priced.
I like to shop there for my teenage it has the styles that they like with a good price for me
Great stuff, great selection. Nice array of marked down items. I like the atmosphere.
Pros: Cheap, Very good looking & quality.
Cons: shipping to china is very expensive.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members