Pretty Little Thing

Customer service is terrible. I received a white dress for my bachelorette with three black spots on it right out of the packaging. I asked about a refund on the defective item and PLT customer service said it needs to be returned and that the return will be at my own cost. Very unhappy with this whole process with PLT!

HORRIBLE SERVICE!. They used to be my main website that I ordered from until I placed a $300 order that I never received and they swore up and down that I did, however when the shipping was tracked it was in a totally different state and that STILL wasn't enough for them to refund me or re send me the items I ordered. Never again the customer service is terrible.

Sadly didn't see poor reviews until after I had ordered. Goods received of such a poor quality they are totally useless. Website promotes a returns policy but does not conform to their own mantra! Please don't buy from this disreputable company. I have returned the goods but have yet to receive a refund. This company is not complying to Consumer Rights in any form...buyer beware!

They sent me a completely different item from the one I ordered (sweatshirt that did not even fit instead of the sneakers). I, however, was mostly disappointed with how the customer service team handles the problem. They simply do not assume responsibility for their own mistake.

First, the quality of clothing is not bad. I generally shop designer, but for the sake of giving this place a shot after one of my friends recommended it to me, I almost didn't buy because the prices were so low. This was during their holiday sale, but I knew it was fast fashion because there were so many items. I just think the clothing is much better than I thought it would be for the price.
The clothing runs a bit bigger than I expected. Since this site is based out of the UK, I figured my measurements would be a good guideline oh, but I would say about 40% of my order is way too big. I will have them altered anyway. They do not offer free returns, but when I explained my financial situation, they sent me a label which was really cool of them to do. I placed two orders at about $400, and I did place a third order for only two jumpsuits. I cannot speak highly enough about my interaction with customer service and all the amazing clothes I now have. Because of my long legs oh, I was able to wear tall items, but because of my size, I was able to wear petite sizes. This makes almost all clothing wearable for me except plus size. I also like that they do have an awesome selection of fashionable plus-size clothing. That is difficult to find these days as plus size clothing is generally more expensive, and they give the same low prices equally.
The only con is that they don't exchange clothing. They will give you a refund to repurchase the items, but the clothing I got was way cheaper than their normal prices. So I would not be able to repurchase the items completely. I am not docking a star for this as it is clearly written in the FAQ that they do not have a way to exchange clothing at this time. It was not in the fine print, and it is my mistake for not checking out their policy before I buy. I don't know many people who do that oh, and I would be betting that most people don't, but since it is clear as day on that site, I can't blame PLT for that. I am so happy with my purchases, and I know a seamstress luckily oh, so I will probably get it all the big stuff taken in as I believe it is worth it. I had such a seamless experience with this company.
Also, since shipping was not free, I decided to pay the extra couple dollars for express shipping, and my order came in 2 days. Yes, from the UK. 2 days! Imagine my excitement when I saw those big huge bags in front of my door when I got home. How awesome!

Horrible customer service. They already had a class action lawsuit. I won't be surprised if they in counter another one, with their refund tactics.

I order every single week of plt and have done for the past 6 years! They can see that if they look at my account. I've never once emailed them with any problems with my hundreds and hundreds of parcels, but my last parcel had a £6 eyebrow kit missing so I emailed them and they are practically saying I'm lying. Why after hundreds of orders I would now lie about this x1 £6 item. Getting me to jump through bloody hoops, like I'm desperate for £6! Wtf! All I wanted was for it to be re sent a bloody keep it! Disgusting

I have ordered a number of clothes from PLT and I've always been happy with the quality and service. I ordered a dress which arrived yesterday but did not have the required belt attached. I messaged them on fb and received an immediate response by Melody who was efficient and v helpful. She informed me that another dress would be sent straight away and I didn't even need to send the original dress back! Outstanding customer service. V happy with this website.

I had trouble with my order, so I messaged the pretty little thing fb account and got a reply within half an hour! Which was very helpful a life saving. Big ups to Heather and Jessica for helping me out!

Ordered a dress which didn't fit well and tried to return it through their portal, where they charged me 5 euros, which was ok since they stated that return costs are on me. The return label even had a mark that it was paid for. However, when I arrived at the post office, I was told I needed to pay additional 11 euros (for a 20 euros dress). The customer service is useless and keeps writing that returns are on customer but they do not explain why was 5 euros taken from my account if it wasn't the return cost and don't want to give it back.

If you are looking for Black Friday deals this is not the place. They increase the prices by 50% then give you 50% off when you checkout so that you buy it for the same price which it originally was. Even if you check the rest of their clothes they are all from 70 dollars upwards during thanksgiving week which was not the case a week or two prior.

I've ordered from here a few times, and it's always hit or miss with the sizes, even when I look a measurements, so try to gauge as best as possible. Quality is basic, the same as fashion nova or any other boutique. Clothes are cute, 3 stars because I couldn't leave a review on an item I bought, that I wanted to let people know the poor quality of the zipper, on one of the fuzzy coats, it's just so hard to zip that I don't want to wear, otherwise it's such a cute coat.

I ordered four items, all fit PERFECTLY! The items looked just as they were advertised on the website. I used a coupon which made my purchase extra special. I placed my order on 8/28 and got it 9/3 using regular delivery. I had a issue with one item. I sent a picture of the issue via twitter to the "Unicorns", GILL immediately handled the situation and made PLT my favorite site for quality garments. DON'T SLEEP ON PLT! ~Jeanella

This is what pretty Little thing says after I ask for a refund after I told them they had the wrong address " As this is the case, you will be needing to collect it to the address where it has been delivered to or contact someone who can forward it to you.

Please be advised that we are unable to refund or send a replacement on this occasion. Please know that you have 3 opportunities at the checkout to ensure that your address is correct, there is no system issue that causes an address to change to an old address.

To ensure all future parcels are sent to the correct address, you can update your address details in your PLT account;
So I don't recommend you order from their website. In the past they had my new address but some reason the old address was still save and they sent my package yo old address and my package was stolen and they're denying me a refund. They need a zero review.

I've purchased a few items on their website and everything is great. However, this one outfit is not. I would think it's coming from the same fabric but I guess not. It's two different color. The skirt is a bit more orangy red and the top is a deeper red which is a perfect red. In the sun it's pretty noticeable. I just needed it to both match and sadly it was one of my outfit for my Hawaii vacation.

I took two photos showing flash and non flash

When I received my item an opened the bag, immediately the smell of mold was so strong. My item was coved in black mold! The fact a company would send something like that is appalling.

I order 2 items with this company back in May they shipped an empty package to Fedex and refused to contact FedEx directly to check the status. They first told me they would resolve this matter if I didnt receive my items by June 18 then that date has come and go with no items. I contacted them and now they're saying reach out to them if I dont receive my items by July sometime which will be 2 months... Its ridiculous how they treat there consumers and I would never order anything from them again. The customer service is horrible. Please do not shop with this company you will be very disappointed

I am never ever ordering for PLT ever again they I ordered a size x small in size 4 and they ended up giving me some long baggy $#*!ty looking jumpsuit and you know jumpsuit are stretching material so just imagine how much it stretches when your putting it on it looks disgusting and it seams that most of there clothes are for medium / bigger fatter women and they don't consider small women at all cause all there clothes stretch to look bigger than what they should be not satisfied

**************023 Where is my order? I have reached out to yall via email and still no reply. Reply!

My 14 year old daughter saved her $ to buy a pair of pants but it did not fit. She returned it within the time period, but did not get a refund. We sent over 6 emails/ complaints, follow- up but to date - 18 months later, no refund or contact. To make matter worse, on their contact info, they say if you follow- up, your query goes to the bottom of the list.

It's unethical and shameful this company, along with the owners take advantage of teens/kids with no repercussions.

An item was missing from my delivery. This is the first time after being a loyal customer for years this has happened. I emailed and within an hour ( which I find suspiciously quick)they had allegedly watched footage of the item being put in my parcel. I asked to see the footage as it wasn't there and they refused. I asked to escalate the complaint and the reply was worded as If I was lying saying the item I "claimed " was missing was delivered to me and that is the end of the matter. I am an honest person and offended that they are insinuating I would try to fraudulently claim. Furthermore this was not the most expensive item in the order. I will not be using them again.

So I'm writing this review cause of the customer servious, if this review was only based on the servious I would give it 5 starts but I only have it 3 and that was being generous. I will never buy from pretty little things again. I ordered a dress and the day it was suppose to get delivered it was sent back cause wait for it "I put " I did not the stupid automatic address did it. Well it put RD for road stupid right. Well that happened and they said it was my fault and they couldn't refund me the shipping cost I sent thing snapshots of everything and thanks to Clark got everything resolved. Hopefully by the 5th I get my money back.

If I could give it no stars I would, tried to place an order and it failed but money was still taken from my account, emailed customer service straight away and I'm still waiting for an answer on what happened from them.I haven't received a refund and it's been nearly 5 weeks, customer service is not helpful at all and giving me excuse after excuse telling me to wait another 8 business days now for an update about my refund, would not advise to order from this company absolutely disgraceful 5 weeks and still no refund,I've sent about 30 emails with no answers, scammers