On Trust Pilot I explained how I could not access any support from Pretty Little Things Customer Service despite emailing and clicking on every button on their website! Such a time wasting, frustrating experience... Time running out for return within their window... I just wanted very basic help and got nothing. As expected, as onTrust Pilot they replied immediately! - sounding super charming and apologetic - with a link - but guess what, that did nothing! It just sent me to go a general FAQ page on their annoying website... I will now have to make our own Returns Paperwork and hope this works and hope they refund and next time my daughter is shopping I have warned her!

You guys are better off on Shein! If I would've known the quality of these clothes were so cheap, I would've whipped out a sewing machine my dang self. The stitching and seam work on everything was a mess. Colors are never what they appear to be in picture. How is this "business" still running

If 0 stars was an option, I'd choose that instead of 1 star. Based off outstanding social media reviews, I choose to purchase a dress from Pretty Little Thing. The dress came way later than the expected arrival date, and that's only after I reached out to customer service. Every time I emailed costumer service back, I received an email from a different representative. Half the emails were pre-scripted and not helpful at all. I asked for a refund back for the $16.00 shipping to Canada, no luck. I am awaiting my refund on my returned item, but am not hoping for a great outcome, based on my previous encounters. Don't order from this company, the quality is worse than 'Shein' in my opinion. May I also add, the product was $128.00… Avoid this company, and don't trust reviews off social media. I learned the hard way unfortunately :(

Don't buy from here. I recently ordered two items. One was the complete wrong size and the other smelled so badly of chemicals it gave me a headache just to open the bag it came in. Both were terrible quality and the prices are not even that affordable.

I have never been more disappointed in my life with an online order, I literally have shopped on shein and $#*!ing Ali express, AND THAT is more reliable then this. Absolute scam, used hard earned money to not receive anything. There contact details are fake and don't $#*!ing work. So $#*!. Save your money. -20 stars

Placed an order for four winter hats. Received one item in delivery green size 6 top which
I never ordered. Sent back. Next day received a parcel with ONE hat in.
There is NO customer number to ring. Website is hard to navigate to explain situation.
The order came to small amount so I consider myself lucky and will not be pursuing this as
Not worth the stress. But will NEVER order from these again. (you been warned).

I am very upset that I did not read the reviews before shopping on this cite. They should receive zero stars. I ordered two items since January 2021 and was disappointed with the quality. Both items were this. And looked like it would RIP easily. I returned the items the next week and still didn't receive my refund. They are a bunch of scammers. Their customer service is poor and they are an overall horrible company... I will never ever shop from this company again. No one should go through this again. Please do not fall victim to these scammers.

I ordered shoes on 06/07/2021 they said it will arrive on or before 06/15/2021. Today is 06/18/2021 nothing came. They don't have a phone to contact them. The e-Mail google provided does not work. You can only contact them by Twitter, WhatsApp or Facebook. You will only get a responds from a robotic chat box. Good luck getting a concrete date for your delivery. I call fedex and fedex stated pretty little things printed out a label for fedex shipment but never shipped my stuff at all. Now the chat box is saying my delivery might arrive 07/06/2021. It not guarantee. A whole month later. I'm traveling outside USA for 2months starting 06/19/2021 and I needed these shoes for the trip. I won't even be here IF it even arrives. By the look of everyone else comments it might not even be the right size or good quality. I'm disgusted with these people. The COMPANY is TRASH.

I purchased $80 worth of clothes and PLT sends me emails informing me of them being on the way, right? On the day of delivery, not only does it come late, but when getting notified that it's "delivered" it's not at all! When I reach customer service, I wait literally all day for someone to help me, then I'm told that my package is running late. The connection drops (not sure on my end or theirs) so I reach them again; another representative tells me that the majority of my items were out of stock AFTER I bought them so they didn't send anything at all, yet sent me updates on a delivery. So basically, I'm ordering clothes they don't even have and they're sending emails getting my hopes up like its on the way. I'm sitting here dumbfounded, asking my neighbors if a package was left and no one has seen it. Anyways, I receiving a refund but the point is, I could've shopped anywhere else and actually received my items quicker, instead of waiting 2 weeks for absolutely nothing. Unbelievable.

The customer service you guys give is absolutely trash. I ordered a package and it has yet to be processed and unfortunately added my old address by mistake. Any other online store this happens with you will get the help and they change the address no problem. HOWEVER, pretty little thing, says they cannot change it or cancel my order. Which is bizarre seeing as it hasn't even been confirmed or processed. They told me that I can't do anything about it and I'll have to wait and "maybe" they can help me with the courier. It's pathetic. You guys don't help at all. I don't get how you guys are still in business seeing as this seems to be a problem for a lot of people. Learn customer service or don't have a company. That simple.

Ok I love their tops, but not charge $40+ on tops if you expect a top to be that short behind that mommy jeans do not cover the back. How are we supposed to wear this? The abstracts are beautiful and unique but this are made for toddlers not for teenager or regular adult back. Some fit different then others and most have baggy cup front. Ive always shopped here but if a top or corset the back is that short that its shorter then baby top, not for me showing way too much skin and its not classy nor cute.

Horrible experience didn't deliver all items ordered, many different reps gave me the run around. One stated I should have gotten it another it was split into different deliveries, another that there was errors in there system so they couldn't see. Everyone had different excuses and they never sent me a confirmation email or tracking number kept making me wait refusing to give me a refund for days until I said I would contact my bank and report fraud was when they gave me refund. Absolutely ridiculous, complete fraud won't deliver all items paid for. Never ordering from them again.

I ordered my package over 3 weeks and it never arrived even though it said it was supposed to arrive 2 weeks ago. I emailed customer service and they only got back to me once ever since then they stopped repaying and have been very unhelpful. I've been asking for a refund but I don't think i'll get one. Will never be buying from there again.

Ordered two items from PLT and only received one. They did not put my apartment letter on the package. FedEx put in the wrong parcel and someone else received a free dress. The next other item took 30 minutes to track and was found before someone else could get it as well. Customer service is terrible! I am out of money and dress!

A complete waste of money! You can find what they sell on AliExpress for a quarter of the price! The dresses are so falsely advertised, it is paper thin and impossible to wear in public without looking ridiculous! Sizes are totally off! Bathing suit was tiny and the order was for a size 10! Doesn't even cover a body part! They make it so difficult for refunds please reconsider before making a purchase! It will not be at all what you see on the site! I've also order over 8 Items and was not satisfied with one!

I was excited to shop on this site as the pictures of the clothing look beautiful, but when I received my items the clothes looked horrible. For 1. The clothes are not true to size 2. They don't look like the photos (they look cheaply made) 3. The shoes I ordered won't be used because I'm scared to wear them and break my ankle. I'm terribly disappointed and won't ever shop here again. I don't want to come out of pocket to return so I'll take this loss and donate everything. It seems like influencers get better material items than what us consumers actually receive.