I had a terrible experience buying Aeropostale loungeware from Ross. One leg is shorter than the other. It's unfortunate that companies that used to be big would manufacture and sell a garment with such a major flaw, pass quality control, and be offered to customers.

Ordered some pants, returned them and never got my refund… then they issued me gift cards even though I paid with Apple Pay visa. Many attempts at calling and chatting and emailing they all say yes it was refunded to your visa! Nope you gave me two e-gift cards! Finally got someone to say oops and they would mail me a check and still over a month later I haven't seen it.

I ordered 2 pairs of men pants, I received only one. Called customer service, they promised to send me a refund. It was 3 weeks ago still didn't get anything. Called them and they said they have problem with financial department. Very bad customer service.

I have called a few times and have spent anywhere from 30 mins to 48 mins on hold, eventually I hang up as they never answer the phone. The chats are like talking to by 5 year old grandson, they have what seem to be generic answers, and cant give you any specific answer. I will never buy anything from this brand again. Terrible experience.

Ups has a tracking number and it was picked up and supposed to be sent to me by USPS. I NEVER RECEIVED IT.i called customers service...I've never been more unhappy with any company...customer service is the worst I've ever talked to. Absolutely disgusted. They are the worst do not buy from them

It's terrible that there's no -1 star rating here. This clothing company does not even deserve 1 star. DO NOT ORDER ONLINE. Their customer service is very unhelpful. I cancelled my purchase less than 2 hours after making a purchase because I did not receive any confirmation email whether my purchase went thru or not. When I called their customer service, they said they will cancel it and refund within 3-5 biz days which they did not. No email confirmation again about this request, i called again after 4 days and was advised that there's nothing that they can do anymore because the order has been shipped already. Asked for a supervisor and the supervisor was rude.

Purchased a pair of sunglasses in June 2023.
In July 2023,1.5months later I noticed the lenses on both the left and right sides kept falling off the frame with any movement.
Sent emails to customer service, called a few times, waited for what seems forever to get an agent, only to get the run around from one agent to another and then they hung up.
I called back and finally someone who barely spoke english said we have no warranty!
There you have it, everything they sell is designed to be thrown away due to the extreme poor quality.
Just another form of thievery. Shame on you.

While we were leisurely strolling into the store, having a delightful time, we encountered a pleasant-looking blonde woman. However, I can't help but feel that she might be a sociopath after what transpired in this distressing incident. My friend decided to try on a shirt worth only four dollars. Upon handing it to the aforementioned blonde girl, for some inexplicable reason, she forgot that my friend had given it to her. Consequently, the store employee began harassing her, demanding to know its whereabouts. Despite my friend maintaining a calm demeanor, she politely explained that she had already handed it over and was unaware of its current location. Nevertheless, the store employee persistently accused her of shoplifting. It is not our responsibility that this store employs incompetent staff, and as a result, we have decided not to patronize this establishment in the future.

I want to cancel an order I placed 10 minutes ago and I've been on hold for over 50 minutes so far to talk to an agent. All I want to is cancel my order but there is no button or anything that will allow me to do that on the website so my only option is to call customer service and wait probably hours to talk to someone.

I did not receive my package they told me I will get a refund soon as my package got back to them I been tracking the package when they got the package I called that was two weeks ago still not giving me my money back. I been on hold over hour off and on for the last few days. I am still fighting for my refund. Will never order from them again

I placed an order for one tshirt and now 10 days later I still haven't received my order. This is really ridiculous for it to take so long. When I called Customer service the rep mentioned if I haven't received the order in 15 days to contact them. I find that reply even worse for it to be okay to have to wait 14 days to receive an order. I will not be ordering from this store again. Good luck to those who choose to order.

My wife and my MIL have ordered before and we haven't received any of it, recently we ordered school clothes for my daughter and they never even sent it to UPS and put it in for a return, wtf, we won't buy from them again. They said they would reship and I haven't heard from them since even ignoring emails now. 0 stars

I will never order from this place again. Apparently they're having some issues with their return process. Had I known this, I would've saved myself the aggravation. When initiating a return the store have to send a request to another department in order to create a label to send to the customer. This process can take up to 24 hours. 24 hours just to recieve a return label. Just imagine the process when they receive your order then process your return? I'll save myself furthering my aggravation. I kept my too big denim jacket. I'll never purchase anything online nor will I purchase anything in store. I'm sure in store have an unusual process too.

I placed an order on August 1st and it has yet to ship. Online it still shows awaiting fulfillment. Customer service is useless and uninformed. I will never purchase from Aeropostale again, no matter the sale.

I had placed an order in nov 2021 amounting to $53.59 on the international website however have not received it till date, i. E. 26 jan 2022. The customer care staff is uncooperative and condescending and extremely rude on live chat! Would never recommend buying their products online as they take months to provide refund and never deliver the promised products. Completely shattered with my first ever transaction on their website...

I wish there is a way to give 0 stars.
Placed an order on 09/09 and so far on 09/24 nothing! Contact online twice and called customer service twice. All I got is they are experiencing a delay and sorry about that! Obviously I am not the only one who are experiencing this. Look at many of the other 1 star reviews! This is a store wide problem and they should clearly indicate on their website about this instead of the 3-5 days to ship nonsense! Also when I tried to cancel the order, they told me they can send a request but can't guarantee it will go through. Something is seriously wrong with their system!
I bought some fall clothes for my teens and the weather is getting cold. I am really worried that they won't be able to use them this year and next year they will be too small! Passed so many other good deals since the order, so so frustrating!
If you don't want to experience this, DO NOT buy online from Aeropostale ever!

Been 16 days since I ordered from them. And still waiting. See others wait longer they should specify this in the website, but they don't cause they want to get your money. They say they only get paid when ships. But if you use a debit your bank ties it up. I feel like it's a scam Perpetrated by Aeropostale. And their customer service is in a bull response. And it doesn't matter what you ask. It's the same bs. They should say on website that their online service is backed up. But no, get that money. Totally dissatisfied

So I ordered an Aeropostale shirt online, and it turned out to run very small. I thought, well, no big deal, I'd just bring it to the store and return it. Apparently, because I had paid for the shirt with my Paypal account, I simply cannot be refunded (which sounded absurd because EVERY other clothing brand I buy from have been find with Paypal). I was told by the cashier that I could return exchange the shirt for an item of equal or lower price. She didn't even offer the option of getting a gift card instead of money. Overall, frustrating situation.

I'd still recommend the brand though. If you know your size, you can wait for their massive sale ($10 for shirts, $20 for jackets and pants, free shipping, what's not to love). However, just for the sake of my horrible experience, I'll still leave this brand a one star.

Worst customer service I have ever received. Will never do business with them again. Because of a medical skin condition I have to wash everything before wearing. They don't take returns after washing.

I ordered on Aug 8th. It's been 24 days and my items still haven't shipped. Customer service only gives copy and paste answers. They refuse to give me a refund or my items. I will NEVER use this company again.