Spent over £300 on a couple of items. 3 dresses exactly the same just different colours, all same size but only ONE fit. One was far too big and the other too small. The sizing on the other items was the same. Miles to big or tiny. But all labels same size. The clothing quality is RUBBISH! Market clothing is better! No idea how all these celebrities or Instagram people promote them or have clothing lines. It's honestly shocking. DO NOT WASTE YOUR MONEY! You'll be better off going to a market or primark! Cos that is the quality of clothing. REFUNDS?! Well that's a joke, they deduct £2.50 per parcel (charge for postage twice) and then take 14 days to refund. Funny that, I'm on day 15 since the parcels reached the warehouse and nothing cleared my account yet!

Dreadful company. Because of the association with Deborah James I bought a t-shirt from them, for which I paid £21.99, which is more than I would usually pay for such an item. It was ridiculously small so I returned it to the them. They made a refund of £15.50. When I queried this they said:
"Sorry to let you know we do not refund the delivery charges and we also deduct £2.50 as returns fee."
What a way to make money out of people, never came across this level of extortion from similar companies - and no mention of any of the money going to the Deborah James fund either.
Just don't buy from them, they need to be taught a lesson.

I've been waiting over 2 months for customer services to reply to my last e mail, to try to resolve a query which has been outstanding for more than 8 months! They continually fail to acknowledge their errors and when/if they do respond, it is another fob off which doesn't address issues, states they are very busy and will reply within 48 hours (!) - which they don't! I despair of anyone taking responsibility and resolving this. The worse customer service ever - a scam - AVOID!

They cannot fulfill next day delivery orders so don't bother paying the next day charge. Every single time my order has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

I ordered a jumper and it arrived used with hair all over it and string hanging and bubbles as if it's been worn and used for months. After a week of contacting customer service I had no apology suddenly the replacement arrived and it was in worse condition covered in hair and hanging string and bubbles and marker all over the sleeves! Absolutely disgraceful that clothes are being sent out in these condition and looks nothing like the photo the quality is shocking!

I returned my item 14 days ago. It was recieved at warehouse 8 days ago. I have sent numerous emails. No response until today. Only suggesting I wait longer. No offer of looking into the issue at all. You should not have to pay to return your item. Awful given its a celebrity site. Its a money making game! No contact number, cop out!

I do not recommend ordering from in the style
Quality isn't even great

Absolutely shocking service,I seen all the bad reviews and I honestly should of listened to them.i ordered a beautiful dress to get a skirt I emailed multiple times no reply,I sent back the skirt looking for a refund and still nothing Absolutely no communication what so ever.
It's shocking service

I ordered a black Rebellious Hope T-shirt in a size 12/14. When the T-shirt arrived there was no sizing label and it is the fit of a size 10. When I spoke to a member of their customer service team I was told that they only have one size available and that I will have to pay for returns. They don't offer exchanges and if I request a refund it will be minus the charity donation. I feel as though I've been scammed

I bought the Rebellious t-shirt worn it twice and it became faulty. I sent photo evidence and told to return it, that was in July. To this day I haven't recieved a refund they keep saying it was returned to my bank account send an image that you can't open and four digit ending that doesn't match my card details. They then say track the refund with lost transaction through your bank...(erm that's not what you do as they don't have such a lost transaction department). Customer service is appalling to deal with, online chat even worst as they say I wasn't eligible for a refund...even though it was faulty. They don't respond to emails promptly and when you send one saying stop ignoring, they send a reply which is damn right rude, abrupt and not customer friendly at all. I have since removed them from my social media, putting reviews on forums hoping people are going to stop using them.

I made an order of shoes in black and a size 5, they sent me them in chestnut and a size 7. They then advised I need to return the incorrect shoes and provide them a receipt before they could send me the shoes I ordered, as a Christmas present this is not ideal. They then gave me a 15% code that I could not use on the item I wanted as they said it applies to full priced items which it was but then added I could not use it on the new collection either. I am very unhappy with the service and this is not the first time either.

I made an order with in the style, in which I fell unwell a few days after receiving the item and was unable to return in time. I have been bed bound, which is why I couldn't return my items. I emailed only a few days out, hoping for a little understanding. They have been totally unsympathetic! Pretty little thing have incredible customer service, and would never treat a customer like this. Customer service goes along way, and Inthestyle have totally lost my respect.

I loved shopping from In The Style! Their clothes are mostly tailored towards cute day outfits perfect for brunch/a day out. The quality is really nice but fit was a bit weird on me (see my video for more details!). The website is super easy to navigate, and shipping was really fast :)

Still awaiting a refund after been asked to provide proof of the return. Which I did and still no acknowledgement. It is a farce of a company. No way to contact them unless u email then which they ignore constantly. DO NOT ORDER OFF THEM!

Unfortunately, I have never received my order. Its such a shame to see so many peoples paid to speak about this brand, to trust them and give your money to receive nothing at the end. I've sent an e-mail, no one replied for 3 weeks now. I just give up..

Bought a charity BowelBabe tshirt - they have sent the wrong size and told me it's supposed to be oversized…. Ok, but it's not the size on the label that I ordered on the website! Said nothing I can do but return and be charged a £2.50 admin fee

Contacted my bank on an online purchase with bestinthestyles web. The merchant that took my purchase has a number that is a Walgreen Pharmacy in Colorado. Beware this is a SCAM website. We are waiting for our bank to block the transaction. SCAM!

Please DO NOT order from this company. Almost $300 worth of clothing lost in the mail, it's unclear whether this was the post office's fault or inthestyle directly. I sent countless emails to inthestyle customer service, literally over 10 with absolutely no response at all which leads me to think it is their fault. I have been ordering clothing online from other retailers for years and never once have I had an experience like this. They are completely unprofessional and untrustworthy. Spend your money elsewhere ladies! There are plenty of companies out there who really care about their customers, inthestyle does not. I have never ever felt the need to review a company but I cannot allow what happened to me to happen to anyone else.

This place is horrible and there is no way of contacting them. I received my order all 3 dresses were the same size and one was huge, one didn't fit at all and the other was big. They all fit different and were cheap looking. One was paper thin and see through. So I returned them, I paid out of pocket for a return label $12.00, it has been 2 months since my package was received and signed for at their Carson CA location. I still have not received my refund and I have sent several emails with proof I sent it back. I lost a total of $150 on this. My hard earned money! What a horrible company!

My first order was a white lingerie set. I paid for 1-2 day shipping and it took 4 days. When I got the lingerie it was very thin and see through which it did not look in the pictures online. Also the top was a different style than what I thought I was ordering so that was very misleading. It was shorter in length and missing a white wrap around band to break up the cleavage and stomach. Very very disappointed and now I dont have time to go find something else for valentine's day. The first time I wash this it will become shreds. Also, I emailed regarding the late delivery that I paid more for and still have not received an email back regarding the issue. I will not order from here again.

Purchased 2 items on Black Friday sale. Was not notified until AFTER dispatch of 1 item that allegedly the other item is out of stock. I checked from the time of order periodically until now and item and size IS in stock. Now sale is over I'm told that I must purchase it at double the price. Attitude of customer services is "too bad, it's in our t&cs". Will not purchase from ITS again. Adviser on chat smugly said "Should you have experience... you will know where to find this information" upon asking for the registered address to write my complaint to (referring to my understanding and experience of consumer law). Terrible customer service.