I bought a pair of pants that didn't fit and was told by the sales associate who made my purchase that they didn't do returns just exchanges and store credit. But these pants are poorly manufactured with the lining in the waist and hip leg area and placement of buttons on the pants. One legs of the pants has more room than the other due to the poor sewing quality. I should have read the store reviews before making a purchase. I'll be donating these pants. Glad they were only $14.

Ever since they closed down and re opened, the clothing in there is cheap looking and the poorest of quality. Very non trendy! It's pure house/ Lounge clothing! Please bring back the originals! Please! Look at the ratings! Do you guys even care? If not close down! Let it remain a phantom of our imagination of what was once was!

I purchased 2 pairs of jeans a week ago. Tried them on at home due to fitting rooms still closed to Covid-19 (2 years ago). I took tags off and washed them. After washing them realized one pair had a hole just under the belt loop. The other seems alright still so as I put them on the whole zipper broke off! I went in about a week later (after purchase date) to explain what happened they said they can't return them at all cuz tags were taken off. I normally always buy my Jean from here but I will not be anymore. The lady upfront was rude and didn't even say sorry for the inconvenience just look at me with a blank face till I walked away.

I visited this store a few times last several months, purchased nothing. Their is nothing in this store worth buying except some cheap Tee shirt. All the cloths are low end quality, no selection, poor inventory, no refunds, dressing room just opened last week. Some how this store survived the Covid pandemic.Mt advice don't waste your time walking in to this store, you cant return unless it's an exchange theirs nothing else to buy, poor inventory choices.

I really enjoy shopping at this store and I appreciate the selection of clothes and items available. However, I am disappointed to know that the district manager allows the store manager to work alone. Although she is a friendly and compassionate person, it is evident that she works tirelessly and could benefit from additional support. The reason I put 5 stars is because I really like the store manager.

May 31,2022. Mary BA. I had a great experience walking into Charlotte Rouse in Altamonte. Very friendly staff and leadership! I was helped and greeted from the moment I entered the store. They helped me find exactly what I was looking for and at a reasonable price. I surely will return and recommend any shopping at this location in Altamonte! KB was amazing! Thank you

This store has no fitting room to try the dress on. You have to buy it and try somewhere else. You won't be refunded and force you sto get a store credit. The store manager has no experience on how to talk to customers. She is rude! I wont come here.

The store has looked so much better since management changed and (Charlotte You can just say the store has looked so much better since management changed and that we (Charlotte Russe staff) helped you find what you were looking for Russe staff) at Castleton Mall location helped me find what me and my sister what we were looking for. Shout out to Selena and Priscilla that makes this happen! Keep up the good work guys! By the way music in the store was awesome! I will definitely come back!

Not enough people running the store in the Bronx asst manager was very nasty 3/5/23 long line 3 people running the store poor service aguementwith customer. The asst manager need be fired. I would never shop therhere again.

I really like this store specifically for crop tops/tops, dresses, underwear, sandals, and jewelry. Been using this site for the last few years and never had any issues except the occasional out of stock product which has always been refunded.
They always seem to be having different sales/promotions going on.
I've spent anywhere between 6$ (with free shipping) and 100$ on a single order with no problems at all.
Nice quality and cute styles!
:D

I have ordered from Charlotte Russe online twice now and am pretty pleased with their service. My most recent order was for one pair of plus size, jean, cutoff shorts - Refugee, I think. I ordered them one size up, just in case the shorts ran a little small. I received them today, cute, good fit, a little loose, not to short in length. Four stars due to how long it takes to receive one, in-stock item, that is my only compliant at this point.

I'm in the same boat with everyone who tried to order a package and have it arrive before 12/24. Now it's 2017 and my package was never even brought to Fedex. I've called their customer support over 3 times already, emailed them multiple times, and yet they refuse to cancel and refund my order. So my word of advice is to dispute the charge with your credit card company. This falls under the categories 'merchandise never received' or 'service not as expected'. Never ordering online from here again after this nightmare.

Charlotte Russe used to be nice, but now with the new management, it has fallen to pieces. I spent over $100 and was not made aware of their new return policy. If you buy it online, you must return it via mail. Oh and if the item you purchased is less than $6.95, even if you're sending back $50 worth of product, they won't accept it. The customer service team really does take 2+ days to respond to one email, and they never answer your questions directly so there's always still confusion. Then you email them again and have to wait another 2+ days. I would never recommend shopping here anymore. Half the clothes I ordered were cute and fit well and the other half were terrible.

I tried to buy some things on thier site recently only to have my credit card not work. Does not tell you why, just shows red and won't process. I know my card is fine. I tried to call customer service only for the phone number to be disconnected! What? So I email them, and it says will respond in 1 business day, it's been 4 and nothing. I wrote them again and nothing. They obviously do not care about thier customers. No use going to the store either because thier plus size section is literally that, a section. It's a small corner in the back with horrible selection. It's obvious what kind of customers they cater too. I will be going elsewhere from now on.

I have ordered from CR many times over the years as well as shopped there. It was my favorite my store and I've never had a single complaint. WHAT has happened to this company?! I was missing an item from my order so after days of being on hold with customer service their response was literally, "I don't know what to do." how about refund my money?! They said they would email me a form to fill out to get my money refunded OR be charged again for the missing item then be refunded "later on". Seriously. BEWARE. Also, with my order I received a random pair of boots I didn't even order. Sigh.

Surprised to see all of the bad reviews. I love this company. I check the site everyday because they have great promos. I get most of my shoes from here and I love the extended sizes (xs!) the only thing is they rarely restock items even if they're very popular and in stores sometimes they make you feel guilty if you don't exchange something rather than getting your money back. Also they stopped allowing comments and stopped giving promo codes with every online purchase.