Do not shop from them ever. I've never experienced such a bad order as I did right now. Ordered two boots from their website, one regular price and one for $8. I was happy with one of them but the other arrived stained and with the right boot completely missing a buckle. I called, expecting to get the return these and get an undamaged pair. Nope. She said I could return these, get back $8, and put in a new order for them at the current price of $45. What on earth? First of all, they send out damaged products and then they dont even attempt to fix them? I'll be returning both pairs as soon as possible (in the store or else I have to pay for shipping for the undamaged ones) and never shopping there ever again. A pity since I always liked their physical stores.

I recently ordered a jacket online, Ive had it a month and the lining has already shredded. The quality of it is absolute garbage! I contacted customer service, the only thing they would do is give me 20% to re-purchase the item. Ive been shopping with this company for 10+ years and at one point was an employee. The fact that they refuse to bend their return or refund policy due to QUALITY of products is absolutely ridiculous. Because of this I will no longer be shopping with Charlotte Russe. Their customer service and how they handle quality issues is pathetic!

I bought 3 sweaters at Charlotte Russe at Scottsdale Fashion Square without trying them on as the fitting rooms were closed. I commented when I purchased them that hopefully I would not have to return them. I tried them on in another store and didn't like how they looked so went back to return them. Then I was told that they wouldn't refund my money - they would do exchange only. I said they should have told me that when I bought them. They said they couldn't tell every customer that and there was a sign. The sign said EXCHANGE POLICY in big letters and a bunch of small print which I never read. There should be a sign with the word NO RETURNS on it. I told another lady in the store that the fitting rooms were closed and she couldn't return anything she bought. The manager then started yelling at me and told me to leave the store.

May 31,2022. Mary BA. I had a great experience walking into Charlotte Rouse in Altamonte. Very friendly staff and leadership! I was helped and greeted from the moment I entered the store. They helped me find exactly what I was looking for and at a reasonable price. I surely will return and recommend any shopping at this location in Altamonte! KB was amazing! Thank you

I really like this store specifically for crop tops/tops, dresses, underwear, sandals, and jewelry. Been using this site for the last few years and never had any issues except the occasional out of stock product which has always been refunded.
They always seem to be having different sales/promotions going on.
I've spent anywhere between 6$ (with free shipping) and 100$ on a single order with no problems at all.
Nice quality and cute styles!
:D

It was my first time ordering online from them. I ordered 4 boots on 12-21-15 while they had the $20 sale. I was so worried after reading all their bad reviews but i have to say everything worked out wonderfully! I have no complaints at all! My orders shipped the very next day and the tracking was always upto date letting me know where my package was. I received my order in 4 days! I dont understand why everyone is having problems. Im a very happy customer! Also my shoes came brand new and without any mistakes.

I've been ordering online from Charlotte Russe for the past 5 years or so and they use to be great but past 2-3 months, online ordering has been horrible. One of my orders took a full 2 weeks to even get shipped out after emailing them twice about it. And their response both times was so generic I don't even think they read my email, just the subject line. Two times I've gotten emails about 8 days later saying my items are now out of stock. Why would it take that long to notify me? Now my current order that I placed Nov 25 and it's Dec 5 and still nothing about it being shipped. They've definitely changed something about how they handle online orders it was never this bad, nor do I have any of these problems with any of the other stores I order from. This is definitely the LAST time I will be buying anything from this company!

I have shopped here for years, the plain black leggings here used to be my favorite! They no longer carry those same leggings and have filled their stores with cheap material leggings that not only are see through but look scratchy. I used to buy a ton of stuff everytime I stopped by, I'm not sure whos picking the styles they now have but I am not a fan at all. I can barely find anything I like anymore. The quality in their clothing has definitely declined, and the swiftness of shipping online orders has as well. I'm very disappointed recently as I've always loved this store, it has been my go-to for a very long time. If something doesn't change, I will no longer be a customer.

Charlotte Russe was one of my favorite clothing stores. I've never had any problem with my shipments, never ran into any rude workers, etc. What's frustrating me about Charlotte Russe is how they've updated their website and they do not have an option for E-Gift Cards anymore, nor do their credit card years expand past 2020. I've spoken to many of their associates and not one knows when this will be fixed. I've been missing sales and cannot get a refund! They literally need to get their s@*t together because they've lost my business!

Charlotte Russe is usually my go to shopping store. Recently, I've ordered 6 dresses and 6 sandals on their buy 1 get 1 $12.50 deal. When I got these items, they didn't give me the right dress and the dress they did give me was very ugly. All except for one of the dresses either was too small or too big and I ordered them all in medium. With the shoes, same situation. I was extremely disappointed with this purchase but I'll still shop at Charlotte Russe because I love their jeans, jackets, and dressy tops. I learned my lesson with ordering dresses online and I recommend that anyone who does order online, make sure you know your size in certain garments

I ordered a bunch of items at once (about 30) and they all came in one package, very quickly- which is so nice. The only reason they are not getting 5 stars is that they forgot one item (which happens when you order a ton of stuff at once; we're human) but instead of shipping me that one item they had to give me a refund which took about 10 business days (give or take). So now if I want that item I have to reorder it and pay for shipping all over again. I just wish they would've resent it because I haven't been able to find it in their local stores. Aside from that, they had customer service on weekends which responded quickly and kindly and the package was mostly accurate and it arrived fast.

I've been shopping online here for years and have always had positive experiences. The most recent time one of my items I paid for was not in my order, I called and they gave me the credit for the missing item by the next day and they didn't question me at all, super helpful and friendly. My only downside is having to pay the extra money to have it shipped to Canada as it adds on a significant amount but other than that I've always been happy with my orders, I was surprised to see so many negative reviews

Charlotte Russe stores in malls usually look like indoor garage sales, so I hate shopping in-store. However, I love online shopping at Charlotte Russe. I pick out at least 10 clothing items per order and they always come on time. They quality of their clothes is not the best, but you get what you pay for. For the price, I'm always very satisfied. I have yet to have a bad experience and recommend this website anyone who likes online shopping and trendy stylish clothes!