LOVE ITTT SOOOO MUCHHHH AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

I ordered a cute romper and sandals from charlotte ruuse on a thursday and paid 25 extra dollars for 1-2 day shipping so i could recieve my stuff by saturday (the day before easter when i planned on wearing the stuff) saturday came and nothing had came. I called fedex to see what had happened for them to tell me the package was damaged and that was the reason i didnt recieve my package that day and i should call charlotte russe to get a refund for expidited shipping. When i called charlotte russe saturday they were closed due to the holiday. Monday came around and i finally recieved a package that was PERFECTLY IN TACT. I opened the pckage to find that MY SHOES WERE NOT IN THE BAG. I CALLED CHARLOTTE RUSSE FUMING for them to tell me I wasnt allowed to get a refund for expidited shipping because when you check out it states they are not responsible for processing time and they did ship my package within two days LMAO (REDICULOUS) and said nothinggg about the package being damaged like fedex did. When i brought it to their intention they had NO RECORD OF IT. I PAID 25 extra dollars to get my package A DAY BEFORE i could have gotten standard shipping for free. ALL THEY COULD DO FOR ME was send me another pair of sandals or refund my money. Being i was so disgusted i got my refund and will NEVER BE ORDERING FROM CHARLOTTE RUSSE AGAIN. PS IF I COULD BUT A 0 as a rating i would.

I ordered some things online and when I FINALLY received my order weeks after ordering, some things didn't fit right and so I had to take them to the store for return. Well I really liked what I ordered but needed a different size but of course nothing is ever in the stores and they say they can't have it sent to the store from the wear house like most almost every retail shop can do. So CR suggested to put the refund back onto my debit card - then I remembered how it takes about a week or longer to get it credited back so I asked could I just get it on a CR card cause I just planned on getting the items in the next size so the money would just be going right back to CR. I DIDNT KNOW OR HAVE ANY CLUE A MERCHANDISE RETURN GIFT CARD IS ONLY GOOD IN THE STORE NOT ONLINE! You can't even call the number on the back of the card to check the balance or to speak to customer service cause the computers are always SUPPOSIDLY down and they won't you to try again later for the exact same response. When I finally got through to a person they said was from customer service they said the card would say if it's for usebonlinebor in the store but mine said merchandise credit. Then they told me to go to the store with the reciept and ask them to change it to and for online use- needless to say over a month later I still have that merchandise return card cause I can only use it in the store ( but the store never has anything I like hardly or in my size). It's crazy that they can't do like everybody else and that's request something be sent to them from the wear house for customer purchase. It's like the wear house just loads up a truck randomnly with randomn stuff and off to the store it goes. ALWAYS GET CASH REFUNDS!

I have never had such a slow shipping service.

I placed an order online via paypa yesterday after 9:30pm. Within 30 mins I wanted to cancel my order because I found better quality of clothing on Modcloth for the occasion I'm attending. I was unable to cancel on paypal. I send two emails to Charlotte Russe in regards to cancelling my transaction. I did not expect a response last night. This morning I calls paypal to cancel the order and they said because the payment was processed I have to call Charlotte Russe Customer Service and I did. First the stupid representitive Amanda, try lying to me saying that the order was shipped. I asked her if that was the case how come I did not receive an email, with an order number, nothing. She said its because I provided them with the wrong email, I told her that's impossible because I was emailed a receipt and I place all my other orders through paypal with no problem. I was getting upset with all the b. S she was telling and asked to speak to managerment. She puts me on hold and said that "all of them are busy," so I asked to wait online until one becomes available because she claim all of them were on the phone with customers. I told her I'm willing to wait until one becomes available. She puts me on hold again for a few minutes and saids one can call me back within 48hrs, thats how long she claims it takes management to get back to their customers. At that point I became furious, and told her I want to speak to someone now in regards to this b. S she is telling, I am a customer and should NOT have to wait 48 hrs. To speak with someone. I also told her you don't put management on the phone I will call my bank and paypal to dispute this issue and if the clothes come o well I guess I WONT send it back and say I never got it! Finally management gets on the phone, confirming my email dress on file was correct, still claiming that the order was shipped. She said she will waive the shipping fee for me, take it to my near by store outlet and they will refund me. I shouldn't have this much problem cancelling an order I placed LESS than 10hrs. I will never order from their cheap, money hungry asses again!

I purchased online, Two necklaces. I confirmed my order and checked the email. Package arrives, one of the necklaces is totally wrong so i call customer service. The man I spoke with was very nice and said he was sorry and would ship the right necklace out. I confirmed all my shipping info and waited. Necklace never comes. I check shipping to see that it has been delivered- to the WRONG address! Call customer service AGAIN. The man was nice and said so sorry for the mix up, we will send it out again, overnight FED EX ( it was Friday so I would have to wait until Mon) Monday, check tracking- Delivered- Horray! I finally will get to wear the necklace for vaction this weekend! WRONG NECKLACE AGAIN! So Im very frustrated and call customer service. The woman who took my call said" Yeah, well were not gonna resend that at this point, there is something wrong with our system" I said "Im very sorry to hear that as Ive been waiting for this. Most likley this will be my last order" She says" Well WE HAVE already spent 6.99 to ship this out again to you and we are not doing that again" At this point Im pissed! I explained to her that i understand that mistakes happen but it could have been avoided if THEY didnt keep messing up the order and that blamming it on the customer is not the correct way to handle the situation, she then proceeded to talk over me loudly and I told her to just forget it and hung up. I called back and spoke to another rep who said she was sorry to hear this and asked me to hold for a manager, after holding for five min she cane back on the line and said she was sorry but no managers were available to help me and that she would have them call me back, she read me off what was supposed to be my phone number and it wasnt at all! At this point I just said I was going to walk away from the whole thing as i had already spent way too much time trying to get the necklace. I will never shop online or at any of the stores due to this ONE very rude REP- Ill also be sure to tell ALL of my friends about this so that they can avoid the same issue.

I've had a bad experience so far. Let's see if they actually fix what they say they're going to fix.

I ordered three pairs of their $25 boots they have online right now for December. I place my order put in my $10 off promo code. And after putting in my credit card and authorizing a transaction for $71.33 and mind you taking a screenshot of the transaction. I receive an email ten minutes later thanking me for my order and my total was $96.33 they decided to charge me $50 for a pair of boots that are still online for $25 as we speak.

They are now miraculously out of stock on all of them.So I called customer service the day of my transaction and talk to a nice young lady in the call service center and she informs me that once my order is shipped that she would be able to credit me back the amount that was charged to my credit card. She says she's making note of it and placed it in my file for when I call back tomorrow. So today I wake up and see that my order has shipped, I give them a call back to the same customer service center, give them my order number and I'm told by the young lady on the phone and there's no information on my file and that the shoes are now out of stock so she can't prove that they were $25. I informed her they are still online right now for $25 and yes they do say that they're out of stock.

She then gets quiet and says ok I can put it at he $25. Like they werent already listed online in front of her face and says your total will be $81.33. I asked her about my promo code that I placed in for the $10 off which was the reason I was even purchasing the shoes to begin with, for the great deal that they had. She then tells me No she won't put in the promo code that I can either pay the $81.33 or I can pay $96.33 the amount that was illegally charged onto my credit card when they place the one pair of boots at $50.

I then ask to speak to a supervisor, so she put me on hold and a few minutes later comes back and said there's no supervisor in our building... which is pretty hard to believe since I've worked in a call center before and there's always a supervisor there, especially during the Christmas season. She then tells me that she will email them and they will try and contact me later. I told her that I would need a call back from the supervisor. She let me know that they would only email me back and I informed her that my account needs to be changed to $81.33 and then a supervisor needs to explain to me why I'm penalized for the $10 off because their site decided to illegally charge me the $96.3.

She said what they are doing is not illegal and that when you put in a promo code they can change the price because its a better deal, which absolutely makes no sense at all. She then informs me they will get back to me And it could take up to 2 weeks. My order will be here by then and my card will be charged for the $96.33. Epic Fail on your part Charlotte Russe!

People will not continue to order from you if this is how y'all do business.

And you might want to have a supervisor in your call center when your call center people are talking to your customers this way! You really should try and then do better!

BAD MANAGEMENT, LAFAYETTE, LA

Made my order on a Thursday and by that next Monday all of my items were in and I LOVED THEM